EVIE Bikes Anmeldelser 

I purchased my bike and was delivered within a week. Broken forefork. Tried contacting customer support took a week for them to respond.

Got a second bike, guess what? Broken forefork! Been trying to get in contact for a week. No succes.

Alse the app is not available in the netherlands. Can someone please tell me if they where able to get the app in NL?

Would definately not advice anyone to buy an evie!!!

Support is not existing after purchase. No reaction via phone, chat or e-mail and even letter.

How come this business, which has been shut, still having their online webshop open and is selling the bikes? After a complaint through the European Consumer Centre (ECC) in the Netherlands and their effort in reaching out to this company in Denmark, it has been found that the business is no longer available and has been transferred to another business in Singapore. So if you are still thinkin to buy this bike, just find another option for yourself.

##Update on broken bottom bracket sensor
If you are struggling with a broken bottom bracket torque sensor on your Evie bike, I can get you in touch with a company that sells compatible sensors so that you can get this shitty bike repaired at your own cost. Feel free to reach me.

Watch out for this company! Do not purchase from them before reading this review!!! They do not send the bikes!!! I have ordered one 20 days ago and sent them multiple emails and have gotten zero updates, zero emails back, and even zero response to the PayPal dispute I have opened to get my money back. This is basically a ghost company. They do not exist. They will take your money and they will not send you anything. PayPal sent me my money back, otherwise, DO NOT TRUST THEM!

My EVIE T1 has a broken bottom bracket axis and battery connection issues. It's dangerous to ride. Service has no parts, and the company has been ignoring my emails and messages for over 10 days. Order #1357. Warning to others!"

The bike looks great and rides well. Probably one of the best ebikes for the money. The EV secure app provides a lot of information. Haven't been able to fully test battery life yet, but have now driven 45 kilometers on assistance mode 2 to 3 and still have 61% battery. A question to support was responded to promptly and the problem I had was resolved properly. More than satisfied with the bike and the support.

The bike is good but some remarks;

- the ev-secure should be activated via a code that you get via an email. I never recieved the email with that code.
- the android is not downloadable via the playstore. You wil have to download a file via the evie website and install that on your android device.

Bezahlt, bis heute kein Fahrrad und keine Reaktion!

Habe vor 14 Tagen das Fahrrad online gekauft und sofort bezahlt. Es dauerte über eine Woche bis eine Mail kam, die sagte, dass das Fahrrad angeblich versendet wurde. Es gab jedoch keine Tracking-Nummer noch sonstige Informationen.

Seit einer Woche versuche ich per Mail und über den Chat, den Evie anbietet mit der Firma in Kontakt zu treten. Auf keine der Nachfragen wurde bislang reagiert. Nun überlege ich, ob ich Strafanzeige wegen Betrugs stellen soll.

Bislang der schlechteste Kundenservice, den ich je erlebt habe und ca. 1300€ bezahlt zu haben ohne bislang ein Fahrrad zu haben, ist worst case!

Geen enkele ster waardig. Geven nul reacties op mail. Nu vier keer gemaild. KOOP HIER GEEN FIETS!!!

The support center is offline, and no connection of the Evie bike with the internet, so the bikes gps tracking is offline. No answers and no solution. Strange

Fast delivery, easy to assembly. Even if some tools didn’t fit. ( 15mm key when you needed 16mm to the pedals.)

Helaas een miskoop, slot is defect, maar Evie geeft geen thuis. Nergens kun je terrecht over garantie kwesties. Gewoon weg omdat je genergeerd wordt. Nul reactie op alle platformen... Een dure fiets aangeschaft maar als er iets defect is zit je er mee... in NL zit alleen een pakhuis waar ze van uit verzenden. Dichtsbijzijnde dealer zit in Frankrijk... maar ook die geven aan niks te kunnen doen voor de Evie fietsen... kortom alleen willen verkopen, maar geen service en garantie. Reacties op platformen worden gewoon verwijdert, maar niet op gereageerd...

I bought an S1 end of Dec '25, after carefully reviewing similar bikes and assessing reviews online. I got tempted by their warehouse in the Netherlands and local presence, and the Christmas offer.
The communication with their logistic center is a mess. They delivered twice when I was not at home, despite asking clearly when to deliver. The first time, the fork dropout was bended, so the wheel could not be put in place (how can you deform it so much? It must have dropped from 10m high). After almost a month (I had to wait until the broken bike was collected, and the new dispatched) I got a functioning bike. The gear shifter however is stiff (I does not go back into his place), and the battery runs empty after few km (the promised 70km are very unrealistic). Yesterday the GPS locator of the EV-Secure got stuck in a place I never visited. The support is basically non existing, they apologize but do not provide much support, besides replying after days. The bike itself is cool, I am just very worried about what will happen when something will break and I will require remote support...
If I could go back, I would consider a more expensive bike from a physical shop, with at least a phone number to call.
This is a ghost company that cannot be found, get the payment via a Singapore provider, and has no options to be contacted besides the useless chat box.

I am now waiting for my third bike from Evie Bikes. On the first two, the front fork was broken, so the wheel couldn't be attached. Incorrect screws were also delivered for the bike basket and rear rack. I had everything repaired and assembled by a local professional bike mechanic – he was not impressed.

Now, the lock on the bike has broken, and unfortunately, I can't unlock it. This means I'm locked out, and the bike is unusable. I purchased my bike on October 29, 2024, and as of January 31, 2025, I am still waiting for a fully functional bike. In total, I have only been able to ride it for two weeks out of the three months since my purchase.

Customer service is friendly and very apologetic. However, they rarely respond, and nothing really happens.

I would recommend thinking carefully and considering alternatives...

Een Evie T1 fiets overgekocht van mijn broertje, hij heeft hier destijds een review mee gemaakt op youtube. Nu wil in de fiets verbinden met de app, maar dit werkt niet. Contact formulier kun je niet verzenden en via de chat wordt niet gereageerd...
De fiets zelf werkt wel zoals hij hoort te doen.

Liste an Fehlern
1. Gebrochene Gabel
Beim Auspacken des Fahrrads war die Gabel gebrochen. Durch das abgebrochene Stück ist es unmöglich, die Achse sicher und korrekt zu montieren.
2. Verzerrtes Hinterrad
Das Hinterrad ist verzogen und läuft nicht gerade.
Jetzt warte ich auf Antwort

Rapid delivery of a fantastic bike! Customer support reacted quickly when asked a question.

I ordered the Evie S1. Delivery was super fast and assembly is easy even for laypeople and well explained in the instructions.
I only have one problem with support:
The bike cannot be connected to the app. I have gone through all the usual IT rituals. (Many attempts to connect, reconnecting the app and bike, completely reinstalling the app, ...) And I have already written to support about this, but I have been waiting for a response for a week now.
Sending a request via the mailbutton on the homepage doesnt work. It always comes the text: Something went wrong while sending your request.

Ich habe das Evie S1 bestellt. Die Lieferung war superschnell und die Montage ist auch für Laien einfach und in der Anleitung gut erklärt.
Ich habe nur ein problem mit dem Support:
Das Bike lässt sich nicht mit der App verbinden. Die üblichen IT-Rituale habe ich alle durch. (Viele Versuche der Verbindung, neu Verbinden zwischen App und Bike, App komplett neu installieren, ...) Und das habe ich auch schon dem Support geschrieben, aber ich warte jetzt schon seit einer Woche auf Antwort.

Hands down the best e-bike I've ever ridden.

These e-bikes are next-level! EVIE
bikes has truly mastered the combo of style and teach.My ride is smooth,and I feel great knowing it's eco-friendly.