EVHERO Electric Car Specialists Anmeldelser 118

TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

EVHERO is an absolute must for anyone considering and electric vehicle, whether first time or not. William was professional, extremely knowledgable and very, very accommodating. After my visit to te... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

What a delight purchasing my Tesla model X P100DL. I have never known such personalised service, care and attention to detail from a seller. William has being outstanding from first contact to the ti... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I visited the Evhero showroom recently as I was on the estate on other business. Despite not being in the market for a new vehicle right now which must have been obvious to William. He took the time t... Vis mer

Vurdert til 5 av 5 stjerner

Definitely a place to trust. The 2 men, William and Mark, were very professional, friendly and went out there way to help me and my ill Tesla. I don’t normally complete reviews and they haven’t asked... Vis mer

Informasjon om virksomheten

  1. Bilforhandler

Opplysningene stammer fra ulike eksterne kilder

EVHERO only sell pure Electric and HYBRID vehicles. We’ll help you navigate all the models available, explain the technology and make your next electric car or hybrid a fully charged experience.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

118 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Simply the Best

So, what to add to all the other mega reviews? Simply THE BEST used car buying experience, ever, bar none. William is friendly, knowledgeable and applies zero pressure. Probably because he knows that he has the best cars for sale 🤔.
My purchase was a Tesla Model S P90D and whilst a rising 6 years old, had less than 10k on the clock. Like new, inside and out, where does he get this quality stock from?
Look at the rest (if you have time) but definitely DO NOT buy anything without seeing what William has on offer.

14. januar 2022
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Thank you Nick, what an incredible car!!! Pleasure to have sold it to you and i'm sure you'll enjoy every mile. Kindest regards William

Vurdert til 5 av 5 stjerner

Great Service

Thank you William, it was easy and pleasant exchange. The car has been prepared and fully charged that helped us getting back home with no problems. Once we decide to change the car for something newer we shall certainly be in touch

Happy New Year!!

Kind regards
Roman

4. januar 2022
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Thank you Roman, so pleased you had a great experience with EVHERO. It's so important for us to make sure every customer receives the very best car and service.

Vurdert til 5 av 5 stjerner

Superb dealer experience

Superb dealer experience, William made everything very easy. The car was beautiful and we are very happy with everything from the first call to speak about the car all the way through to collection. Would highly recommend anybody buying a vehicle from EV Hero.

Thanks for all the help

18. desember 2021
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Many thanks Chris, it was great to meet you and your family and i'm sure you'll enjoy the stunning and ultimate Tesla Model S. Please do keep in touch and call us anytime. Kindest regards William.

Vurdert til 5 av 5 stjerner

William has been open and communicated…

William has been open and communicated well throughout my purchase of a gorgeous e-hybrid Porsche Cayenne. It has been a pleasure buying from EVhero. Highly recommended….Mark, London

24. november 2021
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Vurdert til 5 av 5 stjerner

Quality cars, reliable and honest service

William at EvHero was everything you'd wish for during a car purchasing experience. He truly wants the customer to be happy with their purchase and follows up to ensure that is the case. We will be buying our 2nd EV from here without hesitation. 5 stars for sure!

27. oktober 2021
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Hi Sarah, thanks so much and do call anytime you need us. We're not just 9-5! God Bless!

Vurdert til 5 av 5 stjerner

The team will go all the way for you

Team Evhero are not like the usual used car sales team but one who cares for their customers. Being new to Tesla there are many new things we needed to learn which makes it so more fun. You will not be let down by the team, they will help you all the way.

27. oktober 2021
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A real pleasure to hand over one of the fastest cars on the earth Neil... Please don't sue me for that but it does go 0-60 in, well... very fast! God bless your family and do keep in touch.

Vurdert til 5 av 5 stjerner

With all honesty the best experience i…

With all honesty the best experience i have had purchasing a car. Good friendly people with top notch customer service, cannot get any better!

27. oktober 2021
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Dear Isa, it is a real honour to have such a review from someone who runs a successful international GT race team. We will be joining you guys and cheering on from the sidelines soon. I wish you every success.

Vurdert til 5 av 5 stjerner

Thank you EvHero

Recently purchased our first electric car from William. The process was really smooth and I would highly recommend EvHero to anybody.

26. oktober 2021
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Many thanks Jo and Andrew, you managed the most magnificent journey home that we have ever seen in a 24kWh Leaf. The perfect car for the local trips but you managed a monumental journey and now have a magnificent car for local trips. Please do keep in touch and we will be publishing your journey online with our website soon. Kindest regards William.

Vurdert til 5 av 5 stjerner

I just read a poor review about EVHERO

I just read a poor review about EVHERO.
As a previous customer, I'll say it as it really is. A company that prides itself on delivering on customer satisfaction and attention to detail, I cannot let that negative review cast aspersions, suspicion, and doubt on a genuine service to the motor trade and indeed the Tesla brand.
When I purchased my model X two years ago, I got exactly what I wanted and more. It was for the first time in my life I had been given book price for a car. I exchanged my model S as a deposit for the X model by EVHERO.
Anyway, the customer complained about upgrades for increased speed. Teslers are fast enough on British roads. Who wants to go faster than that, especially since roads and some drivers need to be handled with utmost caution.
Most Teslas come with a standard autopilot built into the vehicles. There are another 2 options available, and yes, it will cost about £4000.00 to upgrade the autopilot system.
There is a saying, if you are tired of London, you are tired of living, similarly, if you are tired of EVHERO, you are tired of motoring.
Please get a grip, do the right thing, stand on your feet, use broad shoulders and sort out small issues with yourself.
In other words! Have a nice day.

26. oktober 2021
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God Bless you Vasco, a seriously nice man, always great to keep in contact and pleased you received the number plates too! Appreciate your support and bless dear Hannah.

Vurdert til 5 av 5 stjerner

We went and looked at the Tesla Model X P100DL WOW

We went and looked at the Tesla Model X P100DL, the car was exactly as described, the body work was in perfect condition and had been show room shined, the interior was in out standing condition and again not a mark internally inside the car could be seen, Will the seller spent some time with us going through the options that had been fitted to the car and it was soon very obvious that who ever brought it new had ticked every conceivable option box on the list. Will then gave us a quick demo on how to drive it then handed us the key so we could test the car, on our own with no pressure sales, We poodle popped along looking at what the car was about and checking all the functions as you would on a test drive, the we got to the dual carriageway and ooo my the acceleration was something else, I knew I wanted this car from that moment, we had another fifteen minute cruise around then returned and made the deal, Will and his wife offered to drop the car to my house as I was struggling to collect, it was delivered on time and still in showroom condition, overall this is a great car with no faults and Will has been the perfect dealer to deal with, I can phone him at any time and have done a few times now when I do not understand what to do as this car is so different from the normal car, he has answered and helped me on all occasions, looking below at the negative review I am sure this is not as it seems as it is a worlds apart from my dealings with Will, I have given five stars but the service and advise I have been given warrants more, I would certainly recommend this dealer to all my friends if they are in the market for an EV car.

26. oktober 2021
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Many Thanks John, it's what we try so hard as a small family business to achieve and we would never let any of our customers down, ever!. We're here for you throughout the ownership process and stand by our word. Great to help today and do call anytime you need any further assistance.

Vurdert til 1 av 5 stjerner

Don't buy from this dealer ever!!

Please do not use this dealer to purchase a vehicle.
Here’s why.
1. The dialler lied to me in writing with regards to performance upgrades to the car this was the fundamental reason I purchased the vehicle.
2. Tesla confirmed there had been an upgrade but categorically stated that would not have confirmed a specific 0-60 as this is impossible.
3. The dealer confirmed in writing on the 20.05.2021 that it was 0-60 in 4.2 seconds and this was confirmed to him by Tesla. as I say Tesla have advised that they would not have confirmed this.
4. When I asked for the dealer for sight of the evidence they have been silent.
5. The dealer also lied to me when he turned up with my vehicle. He stated that he had been using the self drive facility on the journey up in my just bought Tesla.
6. I later found out my car does not have this facility and it required an upgrade of £3,500! More porkies.
7. On a trip to London the air conditioning would not work due to a software error as the dealer had attempted an overdue software upgrade just before he sold the vehicle and Tesla confirmed it had not worked and the dealer had just not bothered and left it, and sold the car like that.
8. When I phoned up to complain and spoke to the the owner of the dealership, he verbally abused me and swore at me down the phone. Scandalous.
9. I commenced action before legal proceedings with the dealer and they offered to buy the vehicle back from me with a 50p per mile deduction on the mileage I had driven 50P!!!!!!!. Truly outrageous even lease companies charge between 8p and 14p

Anyway, my advice is do not touch these people with a barge poll!!

24. oktober 2021
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Dear William

As a family business that prides itself on its service and after-care and works extremely hard to prepare the vehicles to the very highest standard, I am saddened to receive a 1* review here on Trustpilot.

But, we clearly have very different views on how events have unfolded.

To summarise, it was clear to me early on that you didn’t appear happy with your purchase, despite the car being exactly as promised and advertised. As a result, I offered you a full refund 13 days after the purchase. It was a beautiful example and I would be proud to sell it to anyone. You never responded to this offer and yet we are now here, nearly four months later. You have added 6100 miles to the vehicle at your last estimate (nearly doubling what it had when it was delivered), damaged 3 panels on the car that we can see and damaged 3 alloy wheels, one appears to be not recoverable and you’re asking for either £8,000+ in compensation or a full refund to halt legal action against EVHERO. That’s simply not reasonable. No one can expect to have an immaculate £63,495 vehicle free of usage, ‘wear and tear’ for almost 4 months whilst causing damage to many panels and nearly doubling the mileage.

Having said all that, I will still try to deal with your various points below:

Points 1-4, covering acceleration speed:

The car you purchased from us was a Tesla Model X, which can accelerate from 0-60 mph in 4.9 seconds as it is confirmed as being ‘Uncorked’. There was initially some confusion about whether it was 4.2 or 4.9 seconds, but we confirmed in writing, pre-purchase, that it was 4.9 seconds and received an email reply from you to confirm that you were happy with this (a reply I have already forwarded to you after you recently mentioned this as an issue on the phone).

Points 5 and 6, self driving capabilities:

This particular Tesla model comes with self-driving capability and runs Enhanced Autopilot Software which allows it to maintain centre lane, steer and brake on motorways and dual carriageways with other features. From a hardware perspective, the car is capable of complete self-driving, but it will indeed require a software upgrade to go from Enhanced Autopilot to Full Self-Driving. But we sold you the car with Enhanced Autopliot and the picture of the software was clearly visible within the advert on this car and we have the pictures to remind you.

The key here is that the car was advertised with exactly the capabilities it has, nothing more, nothing less. We do that to ensure customers know exactly what they're purchasing and to avoid this type of confusion. Had the vehicle had the software upgrade you mention, it would have been advertised as such with photographic evidence.

At this point it is worth pointing out that you are the only customer never to have had a full or partial demonstration of the car you have purchased. You bought it unseen and said you were too busy to be shown the various functions on delivery. You also never took us up on our recommendation of having a follow up phone call or face time to explain the systems on the vehicle.

Had you had a demonstration and the car indeed had different capabilities to what you expected (though I again wish to stress it was exactly as advertised), it would have been discovered at that point and we would have found a solution.

Point 7, software updates:

Tesla software updates are done automatically and there were no issues with the air conditioning when we delivered the car to you (as you would have noticed if you had done the recommended demonstration). Despite that, we offered to pay to have the air conditioning fixed when you contacted us to say it wasn’t working properly. That required you to take the vehicle to a Tesla specialist, something you said you were too busy to do.

You instead demanded a full refund, which we agreed to, less costs for any miles and damage to the vehicle. You never responded to this offer as per its terms and conditions. Your air conditioning system is now working as it should and you have to my knowledge not incurred any expense so far. We made clear any expense you may have incurred would be our expense and we were happy to support you.

Point 8, verbal abuse:

We did have a heated conversation where you threatened to ‘ruin EV Hero as a businesses’. I admit that I may have raised my voice during this call, and whilst I regret doing so, I think it is a natural reaction if someone threatens your livelihood in the way you did to mine when we supplied such a beautiful, loved car. I can however categorically state that I never abused you or took a threatening attitude, I did try my best to talk you through the systems whilst you were driving to see if we could resolve the issue on the move.

Point 9, our current and most recent offer to buy back your vehicle and your threat of legal action:

The comparison you make with leasing is unjust as our offer doesn’t include a monthly leasing cost, so it is only natural the per mile cost is higher. I am convinced that leasing a vehicle for three months would have been far more expensive than what it will have cost you to have your vehicle for the same period if you accept our offer. That said, you are welcome to sell it elsewhere if you do not feel our offer represents fair value.

If you wish to take legal action, it will be the first time in the history of the business this has happened. Whilst we are aware that this will be time consuming and costly for us, we rest assured as we are confident in the outcome. We have gone over and beyond not only with our legal obligations, but also whatever a fair minded person would expect us too in our dealings with you.

I hope that you, when reading the above, realise that we have been nothing but fair and reasonable in our dealings with you and that this is the end of the matter.
Kindest regards
William

Vurdert til 5 av 5 stjerner

Tesla from EVHero

I recently got a Tesla from EV hero and due to my circumstances i needed it at short notice. William went out of his way to make sure the car was ready on time and even though a few issues popped up on the day, everything was sorted and i'm extremely happy with the car. Highly recommended.

14. oktober 2021
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Many Thanks David, Pleasure to supply such a magnificent car. WOW, what a day and you drove straight to Spain. Please do call anytime for any issue. Kindest regards. William.

Vurdert til 5 av 5 stjerner

Picked up my Nissan Leaf Tekna today

Picked up my Nissan Leaf Tekna today! I am 71 years old so have bought many second hand cars, but never have I had such friendly and professional service. The car is immaculate and would most definitely recommend William and EVHeroes.

16. september 2021
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Dear Micheal, it was an absolute pleasure to have handed over the wonderful Nissan Leaf to such a great Gentleman. I do hope the Leaf serves you well and please do keep in touch. PS... Where's the great photo you were going to send of the car with you both? Kindest regards William

Vurdert til 5 av 5 stjerner

Great service from William at EVHero…

Great service from William at EVHero and a very smooth transaction from start to finish. Got a good deal on the car, sorted out a great warranty and then talked me through some of the tech stuff on my first electric car (and even offered to answer any subsequent questions anytime)!

15. september 2021
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Thanks Simon, many thanks for the wonderful review and do keep in contact.

Vurdert til 5 av 5 stjerner

A Pleasure to Deal With

Sold my Model 3 Performance to EVHERO and dealt with William. An absolute pleasure to deal with from start to finish! Would highly recommend this company.

14. september 2021
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Hi James, we really appreciated buying your beautiful Tesla. Many thanks for the smooth transaction and what a great credit to you the car was. Kindest regards
William

Vurdert til 5 av 5 stjerner

Reassuring and friendly

Clear focus on EVs - particularly Tesla models - and this is reflected in the informed and experienced service provided by EVHero. Combine this with the personal and friendly service and you get a very reassuring result.

13. september 2021
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Dear Tony, loved meeting you both and the lovely dogs! What a pleasure. Enjoy that ludicrous Tesla and may it serve you guys as well as your last car. Keep in touch. Kindest regards William

Vurdert til 5 av 5 stjerner

The best experience great people easy…

The best experience great people easy to deal with and the best customer service highly recommend them to anyone!

5. september 2021
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Many thanks Isa, keep up the good work with the team and see you soon hopefully.

Vurdert til 5 av 5 stjerner

This is the best experience I have had…

This is the best experience I have had in 13 years of buying new cars.

William is unique in the way he sells the cars, not pushy, and pays particular interest to making sure the car, and deal, is right for you.

HIGHLY RECOMMEND

9. august 2021
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Bless you lloyd, for me it is not about just selling a car. I'm a very poor salesman. I set this business up on the back of some very poor experiences I and my wife endured and all we would like to do is make the entire experience a pleasurable one. I'm so pleased it worked for you. Kindest regards William

Vurdert til 5 av 5 stjerner

Very professional and good service

I sold my Tesla to EV Heros, William was very supportive throughout process. It was very smooth transition. Highly recommended service. Hassle free and transparent.
I will look forward for any potential business with EV Heros.

9. juli 2021
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Vurdert til 5 av 5 stjerner

Outstanding service across the board

Just purchased a used 2018 Tesla Model X with EV Hero. I can confirm 100% of the tremendous reviews posted by previous customers, truly amazing service across the board. William knows Teslas in an out and was incredibly available and helpful to discuss all details ahead of the sale, which all took place distantly without any issue. Once we paid a £500 deposit to lock our interest in the car, he was kind and flexible enough to take care of small upgrades and maintenance items with the Tesla service centre for us before delivering the car personally, in a pristine (really almost as new) condition. He also bought our previous car from us at a reasonable and fair price which saved a lot of hassle. He is also very available after sales to follow up and advise on various little questions. Well done William for your outstanding service, I totally recommend business with you !

6. juli 2021
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