Everythingfleet Anmeldelser 

I am writing regarding an additional invoice of $509.23 issued in relation to my rental vehicle in Queensland from 18th of March to the 19th of March



I spoke with a member of your time on the 20th of March to inquire these charges however I remain extremely concerned and do not accept the validity of this invoice.



The charges outlined both unexpected and justified for the following reasons

· Like return fee this is incorrect I returned the vehicle hours before the agreed return time
· smoking fee this allegation is completely false I did not smoke in the vehicle at anytime
· Rate/ extra charges. These were not explained agreed to or authorised by me and have no understanding of how they have been applied.


Additional upon returning the vehicle your staff member drove me to the airport and did not raise any concerns whatever regarding the condition of the car or any alleged issues this further supports that these charges are unwanted warranted.



Based on the above I formally dispute the entire invoice of $509.23 and request that it would be withdrawn in full immediately.



I would prefer to resolve this matter promptly and without escalation however if this issue is not resolved I am prepared to pursue it further through the appropriate channels.



Looking forward to hearing your response.

r R/A No.: OOLA1-5875

Hi Ethan

In relation to your response any additional charges to the rent hire.

Firstly, regarding the alleged smoking charge of $330 as I explained to your representative and the gentleman over the phone, I did not smoke inside the vehicle I smoked a cigarette outside the vehicle if an ash may have unintentionally entered the vehicle I apologise however this is not deliberate use of the vehicle for smoking and does not justify such a significant charge. Hence the gentleman who drive me to the airport didn't even smell any cigarette odour.

Secondly, I returned the vehicle at approximately 155 I had clearly advised your staff that I needed to be at the airport by 2pm. This was only a delay of approximately 25 minutes, yet I have been charged for an additional full day which I consider extensive and unreasonable.

Given the above I formally request that
the $330 smoking fee be removed and refunded
the additional day charge they reviewed and refunded accordingly

if this matter is not resolved promptly and fairly, I will have no option but to escalate this further including seeking legal advice and sharing my experience through appropriate channels.

I trust this can be resolved quickly and amicably.

I look forward to your prompt response.


Absolute nightmare, wouldn't recommend, as they will take money off you for NOTHING

The first shuttle to arrive didn't have enough room for our group of 6 which included 2 children 6 and 12. We waited for the shuttle to return upon which there were 2 people on board transferring to a nearby terminal (3 minutes, plus another alighting at the same time as us. The driver was made aware the child seat supplied was not able to be seat belted which left the 6 y/o seated unfastened. When the couple exited the bus another couple alighted, even though the 6 y/o had moved to a secure seat, she was required to move back to the child seat to make room for them. The driver did not wait for the child to be firmly seated and drove at breakneck speed causing the seat and the child in it to fall over and the mother attempting to hold them upright. The other passenger rightfully complained to the staff, mentioning how fearful she was for the safety of herself as well as for the child. When we were asked about the incident, we reiterated that what the passenger had complained about was 100% factual. A formal complaint had been responded with untruths, and the incident was brushed aside leaving the other passenger feeling distressed and disregarded even though she was personally involved.

I have travelled alot and the service from everything fleet was outstanding in Brisbane. They picked me up on time and were amazingly efficent. The car was perfect. If booking through a third party site DO NOT BUY INSURANCE.. go through the car hire company when you get there. If you don't you will need to pay for any damages and then claim through third party insurance company. It so much eaiser dropping the car off with zero excess paid and walk away no stress.

After booking a car in Cairns, I was disappointed to learn that Everything Fleet terms and conditions do not allow their vehicles to be driven to Cape Tribulation. I am not aware of any other car rental companies in Cairns which currently have this restriction. Recommend reading the terms and conditions carefully, as there is a long list of prohibited areas, including some of the most popular tourist zones.

Used them for the first time this April in Perth. Experience was excellent. Pickup and drop off was great, clean shuttle bus and great staff. The car was as new and very good. Staff were very pleasant and understanding as we were rushing for a flight on the way back out. Would definitely recommend and use again.

My experience with Everything Fleet was a nightmare of unprofessionalism and attempted fraud.

The Facts:

Unauthorized Early Charges: They charged my credit card for the full bond on February 4th – while I was still driving the vehicle and days before the return date. No explanation, no report, just a silent withdrawal.

Attempted Deception (NT Travel): After I had to replace two tyres due to massive wear (tread chipping), the management tried to claim I had entered a "forbidden area" in the Northern Territory. They insisted I pay for the tyres myself. Only after I meticulously studied their own Terms & Conditions did I find out this was a lie. I had full written permission to travel there, but they deliberately tried to mislead me to avoid paying for their own vehicle's maintenance.

Maintenance Issues: The car was poorly maintained. When the tyres failed due to wear and tear, they tried to frame it as "damage" caused by me.

Inspection Lies: Upon return, a staff member performed a full digital inspection with a handheld device, took photos, and confirmed everything was fine. Yet, the "Claims Department" later claimed their staff was "unable to perform inspections" to stall the refund process.

Conclusion: They only refunded my money "silently" after I provided proof from their own T&Cs and escalated the case through Check24 with a strict deadline.

Warning to all travelers: This company uses intimidation and misinformation to keep your deposit. Document everything, read every line of your contract, and do not let them bully you. Better yet: Rent somewhere else.

I hired a vehicle from the Brisbane office in December - excellent service when collecting the car, couldn’t fault it!
We had our own Insurance Excess cover.
However - we had a kangaroo run into the side of it and cause two slight dents to the passenger door, which I told them about as soon as we returned it…. everything changed!
Aggressive, demanding $5,000 , then weeks of waiting for quotes etc.
You are totally at their mercy unless you can challenge them by being there…we live 12,000 miles away,
Repair quote - in my opinion - was excessive and did not reflect the damage sustained.
Would not answer questions asked of them
Would never use them again.

We arrived at Perth Airport having found Everything Fleet through argus.com. We had an issue with contacting EF for a pick up from the Terminal as our roaming package did not allow us access to special Australian access numbers (1- numbers). With no information desk visible in the Terminal, I was at my wits end, when I called upon the kindness of an Australian guy who offered me his mobile, declining my offer to pay for my call. Very stressy moment after a long flight. Everything Fleet - please provide a regular access international number ! The car we got and the service once we arrived was both fine. Our next issue came when we were 250k away from Perth and the low engine oil warning light came on. It was challenging to get hold of people at EF, and we finally spoke with a lady from EF who sorted out a local garage to do a visual check and fill up the oil. Of course, I could have done this myself, but EF initially wanted us to get their recovery service out, or drive the car 250k back to perth, which would have meant waiting around during our holiday and more hassle. We had the car oil issue sorted by Carl from Jurien Tyre and Auto, and reported back to EF that all was sorted. We were explicitly offered (via WA) a refund to cover the costs, and to have the charges for our extra driver revoked. Rest of the trip was fine, and when returning the car, we checked with the manager about the oil and refunds etc. to be told that all was in hand (i.e. for a second time). We have returned to the UK now and have no refunds at all after all the stress that was caused by EF not having a useful contact number for UK hirers or fee and hassle return for sorting the Oil. That said, the car and price were great - just check that the car was serviced recently !

Micheal - picked us up from airport within the 10minutes of the ride from airport to the car pick up he was respectful and made Australia feel instantly like home 🏠 Thank you Micheal. May more people be like you.

From your New Zealand passengers on Thursday ✈️

Absolute disgrace. Paid a deposit in advance. When I collected the car, I was told there was no record of this payment and as such, was charged the full amount plus an excessive booking fee. Have already supplied with proof of this payment via email and they have said bad luck. Thieves and illegally operating. I will be following up to recover this money.