The straps of my Everlane leather tote started to peel and eventually disintegrated and broke off the bag on a business trip. I have never had this happen with any other bags I own. I don't think th... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
The straps of my Everlane leather tote started to peel and eventually disintegrated and broke off the bag on a business trip. I have never had this happen with any other bags I own. I don't think th... Vis mer
Selskapet har svart
I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pai... Vis mer
Selskapet har svart
I purchased a pair of jeans they arrived. They were inferior. I returned them using their label two days later. Everlane refused to refund saying they didn’t receive the item which I know they receive... Vis mer
Selskapet har svart
Edit: Customer Experience reached out to me promptly, explained the situation, and offered solutions. Impressed by their professionalism and feel way more at ease now even if my package does not ar... Vis mer
Selskapet har svart
Shop Everlane now for modern essentials. We make the most beautiful essentials, at the best factories, without traditional markups. Free shipping on 2+ items.
Folsom Street 2170, 94110, San Francisco, USA
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 41 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I always & I mean ALWAYS shopped at only Everlane. I’ve spent THOUSANDS on clothing & this past year it has changed so much! Before it was seamless to order & actually have my order arrive in time. Now, complete 180! I’ve had the last 3 orders returned without my knowledge due to their mistakes. They never update their site & when you buy you risk losing your whole order due to them not having an item in stock. They do not email or call you to tell you. You find out when the return is processed by your bank. In my case it’s been this way at least & im completely over the hassle, the time wasted.. the bank refunds. It’s just a headache & my best advise to newcomers is if it seems too good to be true, it usually is.
This is my second time ordering from them but will not do so anymore. The first time was their best seller turtle neck top. The top loses its shape immediately after wearing once. The cost is too low to return so I decided not to. The 2nd time, I thought I give it a try again by ordering a sweater. It didn't suits me so I returned. In the end, I was deducted of 16 euros (2 ways shipping charges). The return address is to Germany and I'm from Netherlands so it doesn't makes sense for me to order from them anymore. There are so many online shops here with free returns so I would go to others instead.
Great products and customer service. I've ordered a few times from Ireland, delivery times are clearly explained with the option of expedited service. Wish more companies followed their lead in being open and transparent on production and costs. Well done Everlane.
€8 Versandkosten für den Rückversand sind nicht mehr zeitgemäß. Wenn Everlane die Größen ändert, dann sollten sie ihre Produkte auch kostenlos zurück nehmen!
Order took forever to receive. Had it been higher quality, would have been worth them wait. It wasn't. Return process took a detective to find on their site and then didn't work. Had to email to figure out return. Over 1 month after return was delivered, had to email again about getting my refund. Will not order from them again. I don't understand the hype.
I mean, i checked out Trustpilot only after i already submitted my order, and the comments made me afraid for my 80+ EUR order... but it arrived in perfectly OK time, and i love these jeans, the size chosen based on the sizing chart is perfect, quality seems great so far... I don't know what experiences shocked others, but this one was a good one!
I was shocked at the reviews here when I checked, just on the off chance, so I came to share my rather different experience. I ordered twice here so far, once a while ago which I returned part of and then again recently. Website is easy to use and I love the simple style yet quality items. I am tired of not being able to find long lasting basics here in the UK so thought I would look further away sadly, otherwise I need to replace them every season which I just don’t have time for. The quality of the t-shirts I have bought is great and they fit very well so have the jeans and I appreciate the curvy range as although I am small my hourglass shape means the fit of jeans elsewhere is poor. I got my refund very quickly in fact far quicker than many places here in the Uk who need to keep up with the competition abroad in my opinion as they are miles behind. I will be back for more basics. I just wish things were slightly more affordable.
Here's an idea: Why not just take $100 and put it in the trash directly to save at least the frustration and disappointment? I ordered three tank tops. Vertical seams were curved -- not on purpose -- and at around a 30 degree angle from vertical, going up the back and sides of the shirt. Fabric thin and see-through. I bought them to take to visit a friend in Paris. She couldn't believe "the sorry state of American clothing," and told me to throw them out. 2 hems completely and fully came out at the bottom edge after ONE wash (one of them took three washes, but come on!) I contacted Everlane. I sent pictures. They said,"We're going to need to you to send those back and see more," as if I'd made this up and faked the photos...? Really Everlane, it's so hard to believe my stuff fell apart when you know you're peddling trash? I was going to send them back, but at my own expense? No. I've had $10 cotton tees and tanks from Old Navy that were ten times better and lasted for years without looking like an Everlane tank after one wash. The ankle boots I bought ? Also garbage. Five wearings and I had to throw them out. I can't comment on the flats I ordered as those were summarily cancelled by EVRLN without notice. Grateful to have saved the money. Thanks, Everlane. This was my first experience based on a friend's rec -- and definitely my last. For suckers only.
Had my jeans for 12 months and the zip has completely broken and the colour has faded. Emailed customer service who had no interest in helping. I paid £75 for the jeans and have paid half that price for jeans that have lasted many years. I read that Everlane was a sustainable brand.. 12 months doesn’t seem sustainable to me. I can see the same jeans are now over £100 online. I wouldn’t pay more than £25 for this quality and durability.
I ordered a trouser in June 27,2022 and until today July 19 did not deliver my order ..they did not send a cancellation. I can’t track the shipping,now
Do not be taken in with this company like I was. Quality is poor and sizing is terrible. I feel totally fleeced. 😕
Those good old days. Everlane was offering a great customer service, returns were easy, and textile quality was awesome.
However, in the last couple of orders, Everlane has become a pain for me. Untold charges, high costs of returns, and even refused returns for no reason.
I guess I will be moving on, remembering the old Everlane. Sad.
Visited the site for maybe 30 seconds. Never gave my email or signed up for anything but somehow they were able to send an email an hour later to my personal email. I find this very creepy and disturbing.
Dreadful. Wish I had read reviews on here before ordering.Fancy looking website. Hugely overpriced and underwhelming clothes. And now I have to pay £5 to return one bra ...which I could easily just post by anotehr means. Absolutely ridiculous. Will never use again and encourage others not to eithert.
Terrible returns process and charges you to text their customer service. Will not be ordering from this site again!
Everlane honestly lives off marketing at this point as the products are barely average and wildly overpriced.
What's more annoying though is the shocking mobile website that is horrendously slow and often just doesn't work (eg try to enter your card details on your phone). You could literally start afresh with Shopify and have a better website in 1 day of development yet you stick with this rubbish.
Return process is really time consuming ! After weeks I am still not able to create a return label from their website and Linsey from CC is everything but helpful ! 👎
I ordered a pair of high-waist, skinny petite jeans on clearance. They came very quickly and fit like a glove.
Ordered slippers took two weeks to arrive. Sizing rubbish ordered a 5 they fit my friend who is size 3. Can't return as reduced 30 pounds not cheap slippers. Avoud
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