A good office service guiding us through the forms required, though at a cost. Arrangements for the van worked very well, prompt collection, careful loading, safely shepherding our personal belongings... Vis mer
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After 4 months of stressed European moving finally move my belongings many thanks to Ida you make it happen with Fatima even though you went silent. My stuff were picked up yesturday I received it thi... Vis mer
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Booking, organising, and confirming details for our UK-Europe move was made very easy with European Moving. Even though we had no certain dates till almost the last moment, and everything was complica... Vis mer
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Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent email... Vis mer
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Informasjon om virksomheten
Kontaktopplysninger
CT20, Folkestone, Storbritannia
- movega@movega-removals.co.uk
- europeanmoving.co.uk
3,5
Middels
930 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Superb service throughout the process
Superb service throughout the process. Always available to answer any questions. The driver was on time both collecting in the UK and delivering in France.
20. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Jason,
Thank you so much for the amazing feedback. This made our day!
We are glad you loved our services on your move from UK to France. Your feedback means a lot and helps us enhance and deliver even better service next time.
We are pleased all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best in France.
Thank you for choosing us!
Regards,
European Moving
TERRIBLE EXPERIENCE
Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent emails, chats etc.. they keep making promises to refund but never did. Just TERRIBLE COMPANY, DO NOT USE THEM!!!!!!!
20. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Ogie,
Thank you for sharing your feedback. We sincerely apologise for the trouble caused to you. Your safety is our utmost priority in the times of pandemic and we are working hard to provide the best service to our customers. However, we also understand how important delivery is for you. We will look into the matter more deeply and get back to you with the solution.
Please feel free to reach out to us with any further comments, concerns or suggestions. We would love to get things right if you provide us with another chance.
Thank you for your patience and understanding.
Regards,
European Moving
Very good personal service from start…
Very good personal service from start to finish. Trustworthy company that I would recommend to anyone wanting to move things from one country to another
19. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Customer,
Thank you so much for the wonderful feedback. Your kind words made our day!
We are glad you loved our services. Your feedback means a lot and helps us serve you better.
We are pleased all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best.
Thank you for choosing us!
Regards,
European Moving
Straight forward and painless with a…
Straight forward and painless with a perfect customer support team, especially from Idalija!
They will definitely be my first choice for my next move.
15. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Adam,
Thank you so much for the kind feedback. We are glad you enjoyed our services. We value our customers' feedback and do our best to provide a service that is tailored to meet their requirements.
For a smooth transit, we assigned a move coordinator to take care of your safety and to help you in every step of the way. Your experience and safety is our utmost priority.
We are pleased all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best.
Thank you for choosing us!
Regards,
European Moving
Reliable and prompt service
Reliable and prompt service at a good price. Very good communication with Reny. The van arrived within the given timeframe. The driver was helpful. Packing of stuff in the van very professional, taking care of fragile items. Arrival pretty punctual. We took over the task of carrying stuff up to the apartment. Nothing damaged. Perfect service. THX.
9. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Marcus,
Thank you so much for the wonderful feedback. We are glad you loved our services. We value our customers' feedback and do our best to provide a service that is tailored to meet their requirements.
We are pleased all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best.
Thank you for choosing us!
Regards,
European Moving
A complete nightmare- More than 2 Months and still no refund!
A complete nightmare! The worst customer service I have ever seen! The driver was not briefed at all about the job and, after loading the van, he told us that he was going to arrive one day later than we were assured by the company. Basically, European Moving just put the itinerary on Google maps and hope for the best! I was forced to rearrange a great number of things in order to reschedule the moving, including some costly issues.
We also paid extra for floor assistance in London and Barcelona but we were never provided with such a service. More than 2 months after, we have not been refunded yet, and judging by other comments we will have to take legal action in order to recover our money.
On top of that, when I called multiple times asking for an explanation I was not even given an apology. It took me several weeks of chasing just to get them to send an email to the Payments Team putting me in copy. As other users have already complained, you can just contact directly the Sales Team, which basically tells you that they can’t do anything and at some points they are plainly rude. I have not ever heard yet from the Payments team and I currently doubt about its entire existence…
9. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Adrian,
Thank you very much for your feedback. We would like to extend a sincere apology regarding the recent experience you had with us. We as an organization are very much focused and driven to meet customer satisfaction. We can assure you that we did our best to find a moving solution that suits your requirements and assigned a dedicated move coordinator for smooth transit.
We will investigate the matter raised by you and take necessary action. For a speedy process, we would advise you to contact your move manager directly.
We do not guarantee any packing or items in trucks or vans, our product pages clearly say its driver assisted loading which means clients or clients helpers are expected to load the van with the driver. Please refer here: https://europeanmoving.co.uk/en/basic-international-removal-service-2/ and here: https://europeanmoving.co.uk/en/international-load-and-go-transport-only-service/
Apologies if any of the above was overlooked but we do try to be transparent as much as possible about the service we provide.
We are glad all your things arrived safe and sound and we wish all the very best in your new home.
All the best,
European Moving
We had such a fantastic experience with…
We had such a fantastic experience with this delivery to France. Our contacts with European Moving were very professional, helpful and always speedy.
The driver was very courteous, and helped us secure and load the valuable items.
its the second time we have used them, and will certainly be returning again. We fully recommend.
8. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Rob & Michele,
Thank you so much for the lovely feedback. We are happy you enjoyed your move to France. We value our customers' feedback and do our best to provide the most comprehensive service that meets their requirement.
For a smooth transit, we assign a move coordinator for every journey.
We are glad all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best in France.
Thank you for choosing us!
Regards,
European Moving
European Movers made it happen
I highly recommend European Movers. My coordinator was the delightful Lisa Pirouet! Thankyou Lisa for making moving my belongings from the Netherlands to the UK during this difficult time a much easier task than I had imagined (covid restrictions)
Your personality and optimism helped me believe in the smooth transportation & YES it was!
Both collection and delivery were on the dot! (exact time estimated)
The price was amazing too!
Thankyou again! Now to unpack....
8. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Jiltina,
Thank you so much for the wonderful feedback. This made our day!
We are glad you enjoyed our services. Your feedback means a lot and encourages us to serve you better.
We are grateful to help you with your move from Netherlands to UKand are glad all your items arrived safely in time. Customer safety and experience is our utmost priority. We would love to see you again.
Stay safe and wish you all the best in UK.
Thank you for choosing us!
Regards,
European Moving
I had a great experience with European…
I had a great experience with European Moving, very easy and affordable to organise a moving from Paris to Spain, I have been in contact with Dorsaf Lassoued and she have helped me through the process in the best way possible. I recommend. Thanks
6. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Julien,
Thank you so much for your valuable feedback. We are happy you enjoyed your move from Paris to Spain. We value our customers' feedback and do our best to provide the most comprehensive service that meets their requirement.
Our move coordinators are very professional and help you every step of the way for a smooth transit. The team of European Moving will be very happy to read what you wrote.
We are glad all your items arrived safely in time and we would love to serve you again. Stay safe and wish you all the best in Spain.
Thank you for choosing us!
Regards,
European Moving
Tout a été super avec EUROPEANMOVING
Tout a été super avec EUROPEANMOVING. Madjid nous a suivis avec beaucoup de sérieux, toujours disponible dès le moindre soucis, du début à la veille du transport. Tout a été prévu dans le moindre détail.
Le chauffeur Franck a très bien fait son chargement en Espagne et déchargement avec notre fils en France. Je recommande absolument EUROPEANMOVING
5. oktober 2020
Anmeldelse skrevet uten oppfordring
Madjid offered excellent customer…
Madjid offered excellent customer service while I was planning my move. Also on the day of the move from Zurich to Paris -- when I was very unhappy with the driver that was sent to me -- I contacted Madjid and immediately within two hours he was able to send me a new driver that was excellent and offered me the best customer experience with moving my personal effects carefully and responsibly to Paris. Many thanks!
30. juni 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Dear Sabah,
Thank you so much for the lovely feedback. Your message made our day!
We are happy you loved our services. Your feedback means a lot and helps us to improve our services.
We are grateful to help you with your move from Zurich to Paris and are glad all your items arrived safely in time. Customer safety and experience is our utmost priority. We would love to see you again.
Stay safe and wish you all the best in Paris.
Thank you for choosing us!
Regards,
European Moving
Great service
We used the full load (20m3) service to relocate from London to Frankfurt in July 2020, including storage for a month.
Moving coordinators were very helpful, everything went smooth. Both the collection and delivery were made on time and all our items arrived in perfect condition. Highly recommended.
3. oktober 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Marc
Thank you so much for taking the time to share your feedback with the community. This review made our day! We are happy we could help with your move.
More improvements and changes are on their way, and we're glad that a number of them have come from customer feedback, which once again reaffirms that we truly value your opinion.
Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
All the best,
European Moving
Entreprise incompétente et malhonnête. A éviter !
C'est une entreprise à la fois incompétente et malhonnête. Fuyez, à éviter absolument.
Pour illustrer mes propos :
- nous n'avons pas été livrés durant la fourchette convenue (entre lundi et mercredi...les cartons sont arrivés jeudi)
- on devait être prévenu 2h avant la livraison, au final european move nous appelle 1h après l'arrivée du livreur
- european move a justifié ce retard d'un jour en expliquant que le camion était en panne. Ce qui était faux, car le chauffeur, sous-traitant, a expliqué qu'il n'avait pas reçu le paiement d'european move à temps. Il n'a jamais été en panne. Cette entreprise prétexte régulièrement de cette panne à ses clients et ment à ses clients pour masquer ses manquements.
- il manquait 4 cartons lors de la livraison. Le livreur a refusé de signer l'inventaire que nous avions adressé à european move, car cette dernière ne l'avait jamais communiqué à sa compagnie. Or, european move impose de faire signer cet inventaire à la livraison (??!??)
- le service client au téléphone n'est absolument pas compétent, et accorde peu d'intérêt à votre dossier une fois que vous avez réglé la facture.
- on vous explique qu'un responsable va vous appeler alors qu'en réalité il a démissionné plusieurs jours auparavant,
- lorsqu'on demande d'activer leur assurance pour la perte de nos cartons et de nous indemniser, tout est finalement compliqué et la société cherche à s'exonérer de toute responsabilité.
Bref, un vrai cauchemar. Ne passez pas par European move, la pire entreprise de déménagement que j'ai connu.
21. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Bonjour Tom
Nous sommes désolés d'apprendre que votre expérience avec notre service n'a pas tout à fait répondu à vos attentes à cette occasion.
Nous nous excusons pour le retard à la livraison mais malheureusement, des retards peuvent survenir en raison de la nature de l'activité logistique et sont indépendants de notre volonté. Nous sommes persuadés que votre coordinateur de déménagement était constamment à votre recherche de mises à jour. Cependant, veuillez garder à l'esprit que pendant qu'ils contrôlent le véhicule, les chauffeurs ne peuvent pas utiliser leur téléphone et que nous devons donc attendre qu'ils soient à l'arrêt pour nous contacter.
Les boîtes manquantes ne sont toujours pas activées, et nous aimerions en savoir plus à ce sujet. Veuillez envoyer un e-mail à votre responsable de déménagement et nous transmettrons à la direction pour qu'elle s'en occupe. Nous nous excusons pour les actions de ce chauffeur.
Nous sommes un service à bas prix et nous gérons un réseau de chauffeurs à l'échelle de l'UE, nous tenons à maintenir la qualité des normes de conduite et, dans ce cas, nous effectuons des recherches supplémentaires pour vous.
Nous sommes heureux que toutes vos affaires soient arrivées saines et sauves et nous vous souhaitons le meilleur dans votre nouvelle maison.
Meilleures salutations
European Moving Team
My whole experience of this company has…
My whole experience of this company has been excellent. The transport coordinator, Ida, was helpful and was regularly in contact. Both drivers, pick up in Spain and delivery in UK, were friendly and as helpful as they could be in these covid times.
30. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Graham
Thank you so much for taking the time to share your feedback with the community. This review made our day! We are happy we could help with your move. I will pass your message on to Ida and team - they will be pleased to read it.
More improvements and changes are on their way, and we're glad that a number of them have come from customer feedback, which once again reaffirms that we truly value your opinion.
Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
All the best,
European Moving
The best moving company you can trust.
Fatima is a great help. We moved during the pandemic and she made sure everything was so smooth and easy. We can rely on them with any move and constantly refer all our friends and family to them as our first choice. Very trusted source !
29. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Bel
Thank you so much for taking the time to share your experience. This review made our day! I'll pass your message on to Fatima and the team, as they'll be definitely happy to read it. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
Again, thank you for taking the time to share your thoughts – we value both positive and negative feedback as it helps us improve our service.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
All the best,
European Moving
Good but could be better
+ my stuff arrived in good condition and on the day they had said / cheaper than other suppliers
- I didn't know what time the driver would arrive and he didn't call to tell me he was here.
I didn't have the driver's number who didn't speak English.
European moving charged me £100 more because they pretended I had 600kg instead of 500: I doubt it as no heavy furniture, just books
29. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Elsa
Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We provide low-cost removal services throughout the EU and our drivers come from a number of countries. We don't guarantee anywhere on our website that our drivers speak English and in fact we highlight this in our FAQ's.
Again, thank you for taking the time to share your thoughts – we value both positive and negative feedback as it helps us improve our service.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
Best Regards
European Moving Team
Everything go well
Everything go well. The price was the best, I was always able to reach them by phone. The only thing that must be considered is that the offers that not include the insurance.
Anyway I am satisfied with the result
27. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Ana
Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
Best Regards
European Moving Team
Very happy with the service as a whole.
27. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Yordan
Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
Best Regards
European Moving Team
Move from France to England
I was very pleased indeed with the way everything worked in moving the contents of our house from France to England. All dealings in advance with European Moving were prompt and clear, and answers were given swiftly to my questions by email or phone. On the day of the move, the van and driver turned up early, and was happy to wait until the stated time to start loading the van with us. There was a slight language barrier, but this didn't prove to be insurmountable. The driver was excellent, good-natured, patient, very good at his job in packing the van and clearly experienced. He was early the other end too, and again happy to wait until we were ready.
He was very helpful in unloading too and nothing that had been transported was broken or damaged at all. I was pleased with the price we paid for the entire move and with the service we received. The only reason not to give 5 stars was that I would expect to be able to communicate with the driver more easily than was the case, either in English or in French (in this case), but we had to work via someone else on the phone.
26. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Christopher
Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
We provide low-cost removal services throughout the EU and our drivers come from a number of countries. We don't guarantee anywhere on our website that our drivers speak English and in fact we highlight this in our FAQ's.
We are glad all of your things arrived safe and sound and we wish you the best in your new home.
Best Regards
European Moving Team
very helpful driver
very helpful driver, spontaneously helped us to carry our boxes. Too bad our first experience with european moving was not good but this time it was perfect
25. september 2020
Anmeldelse skrevet uten oppfordring
Svar fra europeanmoving.co.uk
Hello Laurie
Thank you very much for using our services and we wish you well in your new home. Please don't hesitate to get in touch if we can help you or a friend or family in the future.
Best Regards
European Moving Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.