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EuropaFoodXB (Le Supermarche) Anmeldelser 

435
•
TrustScore 4.5 av 5

4,6

Supermarked
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered some squashes which are no longer available in Uk stores, price was good and delivery excellent, items well packaged and arrived on agreed day. Will definitely be purchasing more in the futur... Vis mer

Vurdert til 5 av 5 stjerner

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Vis mer

Vurdert til 5 av 5 stjerner

Yet another order successfully arrived, well packed as usual and great BBE dates. Automatic discounts are applied now each time I order and the product range is great for my needs. I find the pricing... Vis mer

Vurdert til 5 av 5 stjerner

I needed some Grenadine and simply could not find it in any store near me. I then went online and searched for it nationally. Still couldn't find it anywhere. Then called EuropaFoodXB and, hey prest... Vis mer

Informasjon om virksomheten

  1. Supermarked
  2. Utsalg av meieriprodukter
  3. Leverandør av matprodukter
  4. Italienske dagligvarer
  5. Matvaregrossist

Skrevet av virksomheten

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

435 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(435)

61 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Will never use this company again

Update:
Well, after a 2 week battle (and them continuing to email me after I told them I was giving up), they emailed me yesterday to say they had reviewed the photos and were refunding me for 4 pots which they could see had opened, while they are still maintaining below that there was only one picture of one pot. Curious. Anyway, I didn't ask them for a refund, but hey ho, I'll take the win .. its the hardest earned £1.05 I ever got :D
One silver lining is the Customer Service manager I employ in my business reviewed the entire, prolonged email conversation I had with Europa foods and said that it was the best example she has ever seen of how to wind up a customer and ensure they never come back, for example, however many times the customer asks if they can speak to you on the phone to get some clarity, completely ignore this and reiterate that they have only sent one photo of one pot. My customer service manager also has asked if she can use it in her training as it is better than the examples she made up

I ordered 32 yogurts but the use by dates were 9 days away. I've bought them from a supermarket with a shelf life of 4 weeks so I was disappointed. But that was nothing compared to the customer service. The box was crushed during transit by DPD and 13 of the yogurts were no longer sealed and the lots were squashed. I sent a photo of the unopened crushed box, and 7 photos of the pots to Europa foods but they said that this did not affect the quality or taste of the product. True, perhaps, but as they have to be eaten within 3 days of opening I do not view this as a good service. Even worse, they keep accusing me of sending multiple photos of the same single pot, despite me sending photos of multiple pots. I am at a loss as to how to get them to look at the photos again. I now give up. I'll never use them again

20. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra EuropaFoodXB (Le Supermarche)

Dear Penny,

Thank you for reaching out to us regarding the refund for the 13 pots. We understand your concern, but as per our previous communication, we are unable to process the refund for 13 pots based on just one image of one slightly bent not leaking pot.

In order to accurately assess the situation and proceed with the refund, we kindly request that you provide us with a clear picture or video showing all 13 pots ( not one pot from different angles but 13 pots in one photo) that are damaged. This will help us verify the extent of the damage and ensure that we process the refund appropriately.

We apologize for any inconvenience caused, and we appreciate your cooperation in providing the necessary evidence to expedite the refund process. Once we receive the required documentation, we will promptly review your case and proceed accordingly.

If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and aim to resolve this matter as efficiently as possible.

Thank you for your understanding.

Kind regards,
Europafoodxb Team

Vurdert til 5 av 5 stjerner

Great place to purchase products from mainland Europe

Initially visited this site to look for some confectionery items that are not typically sold in the UK. Searching through their website was relatively easy and the selecting of the products I wanted was successful. The ordering process was swift and without any problems. The communication from the company telling me about the process of my products was really good. Overall had a great experience and I would happily buy from then again

1. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Coffee for Senseo

Simply, they have the product I want. I buy senseo carte noire coffee and I can't find iot anywhere else in the UK Well done

23. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Delicious French food with exceptional quality

One of our favorite supermarkets. We order French food with EuropaFood quite often. Their range is CRAZY! Everything is fresh and the quality of the products is exceptional. As for delivery, we have never had any problems: the courier arrives on time, the packaging is good too, everything is well-packed and was delivered chilled. I can highly recommend this supermarket!

17. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good service

Had the item I wanted in stock and arrived with a useby date of July 2027 which is really good as I bought 8 tins. Good delivery service

12. april 2023
Anmeldelse skrevet uten oppfordring

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