Eurocamp Anmeldelser 

Worst holiday ever
We booked two weeks in an ultimate accommodation home in Domaine des Naiades on the French Riveria from late june to mid july 2026. On the first day, within one hour of arriving, we had to get maintenance staff to the house, because of a faulty bathroom door which locked my child inside and the fact that nobody had explained to us how to lock our front door (it involved tapping our braclet against the electronic door lock). Handy if this had been explained on arrival. One of the bedrooms hadnt been made up, which it should have being ultimate spec. Over the next few days, a number of different issues arose, my bed broke in the middle of the night and I ended up having to sleep on the couch. The plug hole in the sink in the bathroom didn't work. If you pushed it in, it stayed in and had to be pulled back out instead of just popping open. The bunk beds had trim hanging off the side. We had an ant problem. I reported it to reception and went out for the day. I told the staff they had permission to enter and deal with the ants in our bedroom. We came home to a spray can of Raid sitting on the table. The shower was pretty much the same thing you would have in a house in the 70's. 50 year old "technology". It's the same as the rubber hose you would connect to the bath, and then try adding a little hot water, then a little cold water to try and get it just right. “Ultimate” I think not! The A/C unit was on its last legs. However, it was completely replaced when reported. All these house related issues were very surprising considering we had paid close to €3k for the accommodation and more surprising it was relatively new. The accommodation turned out to be 4 months old, but all the fittings were second hand! In my first 4 days on site, I had been to reception 5 times re complaints about our accommodation.
The rest of the campsite is made up of a pool, with two slides and an all weather sports area and a play area for very small children. The photos on the website show a bouncy castle. Where did that go? Was it ever really there? That's it! How does this campsite have 5 stars? One for the pool and where did the other 4 come from? Last year we stayed in La Pin Parasol. Both campites have 5 stars. How in God's name is Domaine De Naides considered in the same league La Pin Parasol. On your website, they both have 5 stars, so both the same. Hell no!
Another time I went to reception to ask when the washing machine area was open. I didn't realise that they were open all the time as they are in a building with a large electrical sign signifying danger on the door, that you wouldnt normally put a washing machine behind. The door had been closed when i went there, so went to reception to enquire. I asked the girl (who spoke English & French, according to her badge) “when will the washing machine area be open?”. She replied by repeating what I had just said. She seemed very confused. She then said “I don't know”. I asked “is there someone that might know?” And she replied “I don't know” . I just walked out dumbfunded that this level of servce exists in a “5 star” resort. This was my 6th day and the last time I had visited reception until the night bfore we left. I found them useless to deal with. About 2 days after reporting that we had an ant problem, they vanished. Was it because of the piece of kitchen paper I shoved in the crack - I doubt it. Or was it because we found out we had a mouse living in our house? Who knows. I didn't report him, because I honestly didn't see the point.

I reported all these issues to eurocamp on my return (as i said reporting onsite was a waste of time!) After about 3 weeks, i received a voicemail from someone in Eurocamp saying they were contacting me re my complaint and gave to a number to ring them back. Problem was, this was just the general number to eurocamp. If they had honestly wanted to speak to me, the person (who did leave her first name) would have left me a direct line number to ring. It just shows, once they have your money they dont care anymore. There are other operators out there, dont spend your hard earned on these cowboys!

The guidance & instructions during the booking process was easily followed.

After making a few adjustments I found it easy to cancel & restart my booking with ease.

Called the Eurocamp team on a couple of occasions, in relation to a propsed booking. I found them to be helpful, friendly and informative.

No problem booking, easy to do, website is best on Google Chrome

I've been using eurocamp for years. Never had a problem. Always have a great holiday

Easy booking service and eurocamp reward loyalty with discounts

Very helpful with all our questions

Very helpful staff always getting back to me when they said they would

Personable staff, Lorraine.
Very informative and helpful.

The girl I spoke with was great. She looked to solve my query immediately and was so polite and helpful. Top class

Very helpful. Return guests.. Always very welcoming and polite.

So easy to book. You can actually talk to a real person to help with any issues. Loyalty is rewarded well. Great range of accomodations and places to go.

Always lots to do at the campsites, helpful staff, great prices.

The website was terrible when searching a particular location in france when I go back it would go back to every location in france .
Did it all the time .nuisance trying to search one area

Website constantly refreshing itself slowly every time i left the page to check dates for ferry and just a bit frustrating but otherwise pretty good

Very easy to negotiate website. All the information needed is easy to see. Lots of useful practical information very well communicated. Excellent value for money.

Booking is so easy. Reps on site are so helpful and prices are very reasonable.

Easy app for booking. Clear itemised price list. Good customer service and advice.

Smooth booking system. Help on hand when needed. Looking forward to our holiday.

It was easy to find the right holiday and family friendly holidays