Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
2,7
9 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I purchased items from this company 3 weeks ago. They've sent no information about tracking. The I emailed them after two whole weeks they said "be patient, we have a lot of orders."
The best products, the best customer support! I ordered the wrong size and entered my old shipping address. Support was very helpful to rectify my own mistakes. I however had to wait to be refunded until they get the package back which is understandable. Thank you Eterne!
Terrible customer service. After having the correct address in they sent it to the wrong address and wouldn't immediately ship something after they made a mistake in the process. Why should the customer wait and pay extra when it was their fault. I would never order from them again.
This company sent me an incorrect product, then tried to get me to pay to return it out of my own pocket in order to get a refund for their mistake. They ignored the fact that they sent the wrong item, never acknowledged it, and refused to let me speak to a supervisor or get a refund. I disputed the charge on my card because according to the FTC, I do not have to pay to return an incorrect product. They should have simply refunded me. This company is a scam and I highly recommend you stay away.
Customer service is unhelpful and rude. Won’t be purchasing from them again.
Customer service exceeded my expectations. I mistakenly put in the wrong shipping address and panicked as this was a Christmas present. I asked to cancel the order. To my surprise they immediately cancelled and refunded my order. I was impressed!
I am trying to return...The order number on my shipper is correct. They say it doesn't exist!
No way to return...In the original bag. Original tags.Original packing slip.
Eterne has good clothes. They just don’t think much of their customers. I suggest buying from retailers that carry the merchandise (Forward by Elise or Wunderkind) Eterne has no customer service support If your order doesn’t fit and you return it good luck finding out if it’s been received- no question is answered. Don’t be fooled by the customer service email address they don’t answer
I unfortunately entered the incorrect address during checkout. I had to reach out three times to even get a response and their response was it was my fault and on me to figure out what happened to the items.
It is a $370 order and they wouldn’t even contact UPS. Seriously the worst customer service experience I have had in ages. Not worth buying from such a horrible company.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
