Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Informasjon om virksomheten
Skrevet av virksomheten
We are the UK partners of Acaia, Mazzer & Fellow as well as the official distributor of La Marzocco machine parts.
Kontaktopplysninger
Unit 3A, RH11 0TG, Lowfield Heath, Storbritannia
- 01293 769 825
- hello@espresso-solutions.co.uk
- espresso-solutions.co.uk
4,3
Enestående
16 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Items received swiftly and well packaged
23. februar 2026
Fantastic experience with Espresso Solutions.
Fantastic experience with Espresso Solutions.
We urgently needed a specific La Marzocco copper tube to repair our espresso machine, which is essential for our coffee truck business. Despite the distance (UK → France), the order was processed very quickly, well packed and delivered without any issues.
Communication was clear and professional, and the part was exactly what we needed. Thanks to them, we were able to get our machine back in service in time for the market.
Highly recommended for anyone working with professional espresso machines.
La Fabrique Coffee Truck
Vincent
30. desember 2025
Great service and support
29. desember 2025
Three Months Wasted and Then Asked to Pay More
I waited over three months for a part I ordered, with very poor communication. After this delay, I was told the supplier could no longer provide it and that I would need to pay a higher price for an alternative.
I did not want a refund; I wanted the part at the agreed price. Expecting a customer to absorb increased costs due to internal procurement failures is unreasonable. The order was eventually refunded after significant inconvenience and disruption to my business.
I will be raising this matter with Trading Standards.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Espresso Solutions
Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the delay and subsequent cancellation of your order. While we strive to maintain clear communication and timely fulfilment, unforeseen supply chain issues impacted our ability to deliver the part as originally agreed.
We understand your frustration regarding the price adjustment and appreciate that this situation disrupted your business. Our intention was never to pass on internal challenges to our customers, and we acknowledge that this experience fell short of our standards.
However, our pricing reflects current market conditions, and we cannot honour outdated costs when suppliers adjust rates. This is standard practice across the sector and ensures sustainability for all parties involved. We communicated options, including a full refund, which was processed without delay once you declined the alternative.
We regret the inconvenience caused, but we reject the suggestion that this was due to negligence or unfair practice. Our team acted transparently and within reasonable commercial norms throughout.
We remain committed to delivering fair service, clear communication, and reliable solutions for all our customers. Your feedback helps us strengthen these commitments, and we always welcome further dialogue.
As always great solution for all coffee…
As always great solution for all coffee gear
25. november 2025
Excellent service right from ease of…
Excellent service right from ease of ordering to swift delivery.
Superb.!
25. november 2025
Outstanding Service and Support
I contacted Espresso Solutions after attempting to repair my Fellow Ode grinder myself and running into issues. Their reply was incredibly quick, and they arranged shipping to their workshop straight away. Not only did they fix the grinder, but they turned it around so fast that they didn’t even charge for labour. It’s now working perfectly again. Brilliant service - highly professional, efficient, and genuinely helpful. Couldn’t recommend them more.
20. november 2025
Anmeldelse skrevet uten oppfordring
Great service as always
Great service as always, next day delivery late into the day, efficient dispatch, prompt communication, reliable couriers
28. oktober 2025
Would buy again from them
Great choice. Easy process to buy. Shipping was fast. Item is as described. Would recommend!
2. oktober 2025
Good communication
Fast delivery of part ordered but unfortunately was not the part I required. After one email this was quickly rectified and correct part arrived the next day. Good communication. Would use again.
24. september 2025
Easier than shipping from US
Easy ordering and shipping process.
Products arrived without official packaging, just enclosed in protective wrap. Also didn't include all the bits one might expect when looking at the official product website.
18. august 2025
Excellent Supplier
Selection of products required always good, nearly always in stock and pricing good with a trade account.
Delivery and payment options good as well.
Always great service, highly recommended.
15. august 2025
Easy ordering
Easy to order the parts you need to selecting on the drawings. Fast despatch and good delivery options.
9. juli 2021
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.