Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Vis mer
Bought a hot tub a few years ago now and they were very good at helping me pick the right one , was fitted promptly and have had no issues ever since , if I need anything I just have to call in the sh... Vis mer
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Jacuzzi® Nottinghamshire, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Jacuzzi® hot tub, a state-of-the-art swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your Jacuzzi® performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a Jacuzzi® as simple, enjoyable, and rewarding as possible. At Jacuzzi® Nottinghamshire, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our Jacuzzi® community. Experience the difference with Jacuzzi® Nottinghamshire – where expertise meets comfort, and luxury becomes part of your everyday life.
Kontaktopplysninger
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Storbritannia
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Enestående
364 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hot tub spares
Very helpful part ordered and invoiced promptly. Ring you when parts arrived. Very pleased with service
28. april 2023
No matter the circumstances the team…
No matter the circumstances the team are always there to help, great experience.
25. april 2023
Always helpful whenever you contact
Always helpful whenever you contact. The service engineer was very polite.
12. april 2023
Thank you Escape Hot Tubs
Thank you Escape Hot Tubs, already seeing a difference in cost of running on my energy provider app. I would highly recommend your company & service to any hot tub owners. Your engineers were fantastic, Sue was lovely & nothing was too much trouble.
#escapehottubs
20. april 2023
Fantastic service and quick delivery
Fantastic service and quick delivery. Didn’t have my item in stock but sent the upgraded version FOC. Customer service at its best.
26. april 2023
Brilliant service and worked through…
Brilliant service and worked through the pouring rain.
12. april 2023
Very knowledgeable sales team
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and polite guys. A real pleasure dealing with this company.
17. april 2023
Escape hot tubs provide total satisfaction form start to finish
We thoroughly enjoy our hot tub. Form initial purchase everyone bar none was fully focussed on our total satisfaction with our hot tub.
Just had our 12 month service and agin. Brilliant.
Keep it up. What a great business to deal with and one that we would recommend.
29. mars 2023
Brilliant people nothing to much always…
Brilliant people nothing to much always do a good job
20. mars 2023
This is the second time they have…
This is the second time they have serviced my hottub now and both times they did a great job would recommend
14. mars 2023
Excellent friendly efficient service
16. mars 2023
Heat pump fitted.
Heat pump fitted.Great Service from start to finish, shout out to the install guys arrived on time did a great job, I Would definatley recommend this company.
Thank you all at Escape hot tubs
23. mars 2023
Guys were amazing
Guys were amazing, Chris and Ryan kept us updated prior to the visit. They had a slightly later start but informed us well in advanced. Serviced the tub as per previous years, installed the insulation that looks so simple on paper but watching the effort required I would not recommend trying yourself. The difference on one night was massive. Temperature drop of only 3 degrees when the outside temperature was down at 5 or below. Normally it was be closer to a 10 degree drop. Then proceeded to install the ASHP. Explained how it all worked and interacted with our tub. The whole job was a long days work. But when the evening drew in they finished the job and left the garden cleaner than they started. It was a pleasure to watch them work and chat to them during the day.
21. mars 2023
Anmeldelse skrevet uten oppfordring
Great communication from sue and the…
Great communication from sue and the team arrived on time great service to the hot tub well done guys
3. mars 2023
Excellent company
A couple of years ago I bought a tub from these guys and recently had a ASHP fitted by them…. From start to finish they were brilliant, very knowledgeable and extremely efficient. From the guys in the office to the installation team everyone worked above and beyond….. I have no issue in recommending this company to anyone, you will be in good hands.
31. januar 2023
Anmeldelse skrevet uten oppfordring
excellent service would use again
22. november 2022
Faulty hot tub - Rubbish customer service AVOID!!
Faulty hot tub - 2nd time the plug has now melted where the fuse is. Escape hot tubs refusing to help and accept responsibility. Correct 13amp socket fitted on advice of Escape Hot tubs they are now claiming that's the issue, and changing their mind with what they are saying each email I receive. I have had 3 separate independent electricians come and tell me the same thing that its the plug and the tub is pulling too much power but yet they are trying to charge me for a call out and parts even though its under warranty and less than 6 months for them to lie to my face and say its the socket. I wanted it safety checking with all this in mind. I'm not one to leave a review but I have had no choice this time, tried to sort out but company refused. AVOID!
20. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Jacuzzi® Nottinghamshire
Hi Gemma, i'm sorry you've felt the need to leave this review in less than 48 hours after your request for assistance.
We've tried to be as informative and as helpful as possible in the explanation that the circuit you currently have your hot tub running off isn't dedicated and therefore could deem to be unfit for purpose.
Your hot tub will draw a maximum of 10.2A when in operation (2kW heater on/two-speed pump on low - circulation).
The documents we issued to you upon your request to buy goods from us stated that the hot tubs supply must be dedicated and come directly from the main fuse board and must not be shared with any other socket(s). (This can cause an overload on the circuit when other appliances are in use and the total circuit draws more than is available to it via the breaker in the main distribution board).
Upon our visit, it was found that the circuit was in fact shared and spurred off a socket from your living room. It was verbally agreed with your partner on our visit that it would be changed to meet the requirements set out in our initial documents supplied and your hot tub guarantee.
We've requested the information of the 3 electricians you have used to get the exact details of the circuit you have installed, as you believe the circuit is in fact dedicated although it was found not to be on our visit. We also recommended on our initial visit that the outdoor socket you had already installed shouldn't ideally be situated so close to the ground (100mm) and should ideally be 500mm or higher to avoid the dangers of flooding etc.
Because of the evidence provided to us and from our initial visit, unfortunately your claim doesn't fall under what's covered by your guarantee and an initial charge is required for us to attend.
If the hot tub was deemed to be faulty on our attendance, we would of course refund the initial call-out fee, in full, and carry out any work that falls under the manufacture's guarantee.
We really want to help get this rectified for you Gemma, if you can call the office on 01909 319009, we can still squeeze you in for a visit before Christmas.
Best regards,
Ryan
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