vendre ça va mais service après vente notation plus bas que nul vélo en réparation tout l'été pour changer un pignon. pas de prêt ou loc de vélo. petit problème de frein, 4 jours d'attente 50 € sa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The bike arrived as expected. Deadline and conditions were met. But that's just the store's obligation. The product is good (not exceptional, though). Any extra you may need, forget it. They offer no... Vis mer
Selskapet har svart
I live in Ireland and tried buying one of their e-bikes, but due to various tax reasons and shipping problems, we couldn't make that happen. Company still had plenty of time for me and I ended up buyi... Vis mer
Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles. The product purchased was marketed as capable of achieving 50 miles/hr and a rang... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
E-Rider electric bikes are one of the leading electric bikes, scooters and mopeds in the UK. Now with leasing options from £50 a month! Find out More
Kontaktopplysninger
Wychwood 8, CH49 6DA, Birkenhead, USA
- eriderbikes.com
2,4
Under middels
262 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The service was professional and…
The service was professional and information has been clear and you were easy to get hold of.
11. januar 2020
Anmeldelse skrevet uten oppfordring
Good bike but!!!!
Had the bike less than two months and now when I switch on and open the throttle the pedals start to turn very quickly and am unable to use the bike, contacted the firm and am just getting no help, only comment so far is the gears and pedals were made abroad??? and send more photos I need the bike for work and am loosing money while it's off road, not very happy. John
2. januar 2020
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Hi John
Sorry to hear of your issue. Please contact us for further assistance.
Great bikes, website has good info
The site has loads of information about the bikes, and the purchase experience was pretty easy and straightforward. The bike (Model 30 Roma) is really good and no problems with it at all. If I would make one suggestion, it's to make it much clearer on the website, that the bike needs registered with the DVLA when you get it, this isn't done for you and can take up to 6 weeks to be done, although mine only took 2.5 weeks. It was disappointing that the bike arrived and I couldn't ride it straight away ( I suppose you could if you had private land, but I don't)
29. desember 2019
Anmeldelse skrevet uten oppfordring
very happy with E-Rider
very happy with E-Rider . Very easy and smooth ordering service online, when I have needed to ring them the receptionist has always been polite and put me through to the correct department. I have given 5 stars as I am as impressed with my purchase as much as I am impressed with the service .
26. november 2019
Anmeldelse skrevet uten oppfordring
Unable to do test ride..
Unable to do test ride... not erider fault...good communication.. offered refund..no problem.. very good service.
22. november 2019
Anmeldelse skrevet uten oppfordring
It is one of the best things that I…
It is one of the best things that I have ever bought.
It is a shame that there is no repair dealership. Although parts and advice are freely available, you have to do all the repairs yourself.
21. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
We could set up a network of dealerships however they would want a retail margin to sell them and the bikes would cost twice as much.
i bought a erider bike new charger
i bought a erider bike new charger, it arrived promptly .highly recommendable.
31. oktober 2019
Anmeldelse skrevet uten oppfordring
Bad service
Very very disappointed about the service of e rider. Some spare parts are out of stock and have been told it will not available for couple of months.
My bike 18 battery was stolen but I cannot get new as out of stock and not available for couple of months.
Any got any suggestions?
24. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Hi Fakhar
Sorry to hear that your battery was stolen and that the batteries were out of stock. If you go to our website they are now available.
Great fast response to order and quick…
Great fast response to order and quick postage.
I do find prices of spare parts to be on the high side however when you have no other choice it is what it is.
24. oktober 2019
Anmeldelse skrevet uten oppfordring
not fit for purpose
Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles.
The product purchased was marketed as capable of achieving 50 miles/hr and a range of between 80 to 100 miles. Serious misleading and misinformation to sale a product that the manufacturer states it's not worth more than £500 in total value.
Update:
This post is a valid review notwithstanding claims of legal actions. When this review was made no legal action was in effect. I stand corrected and this is a valid review.
21. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Collins
You did not purchase a bike- you leased one then almost immediately stopped paying for it. We still have not been able to recover our bike and, as you know are currently taking legal action against you. Posting this sort of stuff is unhelpful.
I haven't received the bike yet
I haven't received the bike yet, the company are kindly keeping it for me til nearer Christmas, it's a surprise & I lack storage to keep it hidden. For customer service I can't fault them, they've gone above & beyond for me. I will update once we have the bike & can give an honest review. 5 stars for helpfulness though!
18. oktober 2019
Anmeldelse skrevet uten oppfordring
Customer service has been diabolical in…
Customer service has been diabolical in dealing with a problem occurring with my ERider 15 bike after taking possession of it 2 weeks previous!
Such a shame!
15. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Sorry for your problem but looking back at the email thread I see we offered to have your bike picked up and brought to our workshop for repair. You rejected this offer and said you would solve the problem locally.
E rider
I gave a 5 rating as the product and service was first class
15. oktober 2019
Anmeldelse skrevet uten oppfordring
Terrible customer service
15. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Hi Romeo
I see that we uplifted and repaired your lease bike last year.
Trust everything is now well.
The experience wasn’t good at all I’m…
The experience wasn’t good at all I’m not happy with e rider services it’s really poor ! And I’m think of send this moped back to them!!
10. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Hi Devon
You leased a Model 30 last September but looking back at the email thread cannot find any record of a problem or complaint. If there is one please contact us directly.
Bike arrived promptly
Bike arrived promptly. Ken was very helpful with DVLA forms.
3. oktober 2019
Anmeldelse skrevet uten oppfordring
After sales service is fantastic no…
After sales service is fantastic no problems all ways ready to help
Buy with confidence
30. september 2019
Anmeldelse skrevet uten oppfordring
Bike arrived fine and in full working, however...
Bike arrived fine and in full working condition however the paperwork included with the bike for DVLA registration was incorrect.
This has now created a situation where my application has been rejected and now I'm having to reapply. It's now been almost six weeks since the bike arrived and I've still not rode it. Effectively paying £100 this month to let the bike sit in my garage and gather dust.
Not too happy considering registration of the bike has to be done on my end, for me to do everything correctly and then it's erider that's made the mistake...
29. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra E-Rider
Hi
Apologies but there is nothing we can do about DVLA.
I wish there were.
Had E-Rider for sometime very happy…
Had E-Rider for sometime very happy with it goes on back of campervan great to use
28. september 2019
Anmeldelse skrevet uten oppfordring
Thank you!
Thank you!I am very happy with my bike!
20. september 2019
Anmeldelse skrevet uten oppfordring
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