ergohuman.net Anmeldelser 

I ordered a new gas-lift for my old Ergohuman chair from the Ergohuman website to replace a leaking one. Shortly after ordering, I received an email asking for a photo of the chair to confirm I’d selected the correct part. I sent the photo, and they quickly confirmed my order along with shipping and delivery details. On the day the item shipped, I received another email with the expected delivery date (the following day) plus fitting instructions.
The gas-lift arrived right on schedule, and I set about replacing the old one. The installation went smoothly, but I couldn’t get the chair to rise afterward. I emailed Ergohuman for advice, and they responded promptly with several things to try. After a few helpful messages back and forth, we finally got the chair working perfectly again—rising and lowering as normal.
Huge thanks to everyone at Ergohuman, especially Iain Bailey, for the excellent support.

Excellent help and service in replacing wheels / castors for an ergohuman chair.

Brilliant communication and care in ensuring the correct objects were sent.

I purchased a pair of replacement arms for my Nifil Enjoy chair and they worked with me to get the right set for the older brand.

I have since received the armrests, both right-hands, but they work as expected otherwise.

Very happy.

Iain and Caroline were very helpful and efficient. They confirmed everything beforehand to make sure I received the right product, kept me updated throughout the postage process, and provided excellent service overall!

Excellent company, fast delivery and perfect customer service, will definitely use their services again! A+++

Excellent service. Great customer service and care. They ensured we had ordered the correct items for our chair and were very helpful.

great customer service, guided me through to ensure they supplied the correct parts, and then checked in after delivery to check I was happy.

Communicative and made sure we received the correct products.

10/10 service.

Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it's now rock solid again. If you like the idea of a completely serviceable office chair, a wide range of spares with exemplary service including video walkthroughs and customer support with a direct line to the engineering team then this is the product for you. Seat pops up like a car bonnet for unhindered access to lift and adjustment mechanisms. If you can service a bicycle, you can service this thing. Bought it in 2016 and it's indistinguishable from brand new. No visible wear on armrests and seat fabric. Absolute gold standard for engineering and service.

Brilliant experience with ergohuman.net, I needed some new castors for my Mirus chair but didn't know which ones would fit my chair. I rang ergohuman.net and they said they would send me an email so that I could send them a photo of my chair, I did this and received an email back promptly with a link to the correct castors for my chair. I immediately ordered them, I was told they were out of stock, but should be back in stock within 10 days and they would keep me informed, which they did. I received them yesterday and fitted them easily using the instructions I had been sent via email. Only took 5 minutes to fit them and my chair is back in full working order now. The whole process from ordering the new castors to delivery was very easy and flawless. I fully recommend ergohuman.net.

Great customer service! I wasn't sure exactly which casters I needed for my chair. Ergohuman asked for pictures and identified the chair. Unfortunately the product I needed was out of stock but they proactively contacted me when it was available and held a set. Delivery has been seemless and they even mailed to confirm receipt. Better than 5*!

Exceptional customer service - what a great company to deal with!

I have a very old chair that needed the armrest cushions replaced. Ergohuman managed to find and send me the last available replacements in Europe to ensure years more comfort using my original Ergohuman leather office chair!
I can only assume that someone found them in a dark forgotten corner of their warehouse!
Fantastic customer service!

Amazing service

I was worried about ordering the wrong wheels for my chair Caroline messaged me after I placed my order for pictures of my chair to make sure the correct wheels were sent.

Iain then confirmed delivery and followed up to make sure they were delivered successfully.

Would highly recommend and will use them again in the future.

I got a call to make sure I ordered the right part so that I didn't end up wasting my time. I also informed them that I was having issues removing the old gas cylinder from the chair and they were kind enough to give me tips and send me videos on how I should go about removing it from my chair.
After receiving my order they checked to make sure that I got it and that it worked as intended.
Thanks to these guys my 11 year old chair lives on.

Fast and accurate response.
The vendor followed up with me before and after the purchase to ensure that I'm ordering the proper item.

The ordering online was very simple. I had constant updates on my order and also very helpful assembly instructions. The order arrived on time and we are very happy with our new chairs.

Best customer service I received in years for a minor spare order.

I ordered replacement casters/wheels for an old Ergohuman office chair of my son and the customer service team triple checked before sending the order, ensuring I am happy with what they will send, making sure they fit, ensuring that the timeline works etc. They also followed up after the delivery to ensure I was happy. Brilliant guys. Would love to get that kind of empathy and concern by the customer service team with every other store I am using on the internet.

We purchased 2 chairs over 5 years ago and they are still great after heavy daily use for Working from home and gaming.
We recently needed to replace the armrests on one (our damage, not the fault of the chair or manufacturers). Service was outstanding. They ensured that we had the correct replacement part for our style of chairs and they arrived the next day.
We will absolutely get more chairs when we need more!

Great customer service: Caroline was very helpful, providing reassurance and information about ordering new parts for a much-loved chair; the parts arrived swiftly; our chair is back in business.

An excellent experience.