Lovely necklace and earrings. Sparkling and high quality, perfect for my wedding and many future anniversaries. As I believe the gold vermail and stones are genuine and thoughtfully crafted, I hope to... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My ring was beautiful. I got a 5ct but then decided I wanted a 3ct instead. The return process was smooth & my refund deposited shortly after. Great communication. I’m trying to decide which style I w... Vis mer
I’m so happy with my ring! The sparkle on Moissanite is beautiful. The shine on the setting is excellent. Overall, gorgeous ring! They have great customer service and very fast response. So far the ri... Vis mer
Terrible. Never sent the item and still charged me. Extremely unprofessional and liars. Don’t do business with them. I will report them to the BBB.
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Informasjon om virksomheten
Skrevet av virksomheten
EPI Jewelry offers beautifully crafted, affordable moissanite jewelry designed to bring sparkle to every occasion. Each piece is created with a focus on sustainability and quality, offering a brilliant alternative to traditional gemstones. EPI Jewelry believes that stunning, high-quality jewelry should be accessible to everyone, combining style, durability, and eco-consciousness in every piece.
Kontaktopplysninger
4,3
Enestående
24 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautiful ring
Beautiful ring! I got the 3 Carat Emerald Cut Moissanite Solitaire Ring and it is so gorgeous!! Definitely worth the money and it’s really good quality!
25. november 2025
Anmeldelse skrevet uten oppfordring
⭐ Review
⭐ Review — Terrible Quality, Refund Denied, and Zero Accountability
I received my engagement ring in April, and the quality has been shockingly bad. The band has already cracked, and the gold color didn’t fade or tarnish — it literally disappeared in several areas. That should NEVER happen to a ring that’s only a few months old.
When I contacted the company, instead of standing behind their product, they asked me to return the ring for a replacement. My ring has an engraving, so simply swapping it out doesn’t fix the real problem: the quality of the ring itself is defective. A replacement doesn’t guarantee this won’t happen again, and it also means losing the engraved ring that holds sentimental value.
I asked for my money back because the product was clearly not made to last, and they denied my request. The combination of poor craftsmanship and unhelpful customer service is extremely disappointing.
I would strongly warn anyone considering this company: if something goes wrong, don’t expect them to take true responsibility. I regret this purchase and the stress it has caused.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra EPI Jewelry
Hi,
First and foremost, we want to sincerely apologize for the terrible experience you’ve had with your engagement ring—this is never the quality or service we stand for, and we’re truly heartbroken that your ring has cracked and the gold finish has deteriorated after only a few months. Losing the sentimental value of an engraved engagement ring is devastating, and we completely understand your frustration with our initial response.
Your trust in our brand meant everything when you chose this ring for such a special moment, and we failed you. We take full accountability for the craftsmanship issues you’ve faced, and we’re committed to making this right—no excuses.
To expedite a resolution tailored to your needs (whether that’s a full refund, a replacement with enhanced quality, or repairing your engraved ring), could you please share your order number or the email associated with your purchase? This will allow us to locate your order immediately and prioritize your case with our senior customer care team.
We know words alone can’t undo the stress this has caused, but we’re dedicated to earning back your trust through action. Please expect a follow-up from us within 24 hours of receiving your order details—we’re here to listen, address your concerns, and ensure you’re fully satisfied with the outcome.
Thank you for bringing this to our attention; it’s only through honest feedback that we can improve. We’re truly sorry for the disappointment, and we’re ready to make this right for you.
Please contact us at service@epijewelry.com
Warm regards,
My happiest purchase this year.
I had my wedding band custom made by EPI Jewelry, and it's exactly as I imagined. Their customer support was so helpful and responsive. Fast delivery and beautiful craftsmanship too. So excited to wear it on my wedding!
21. februar 2025
Dette er Trustpilot
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