EnviroBuild Anmeldelser 

1 761
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

As always good quality stuff and great service from Envirobuild. Big thank you to Ava for arranging everything and even bigger thank you to Michal for delivering and helping me to unload all the m... Vis mer

Vurdert til 5 av 5 stjerner

Order to delivery inside of three days is good going. I had anxieties about being a single 70+ yr old and the web insisting I had a second person to unload the lorry. I nearly did not place the order... Vis mer

Vurdert til 4 av 5 stjerner

Good product overall. Mixed service experience - sales and ops good, messages from their systems a bit hit and miss, delivery excellent when they use their own drivers (James and Michael), but poor w... Vis mer

Vurdert til 5 av 5 stjerner

Michal was our delivery driver for our Envirobuild order. He phoned early morning to give us a one hour slot later that day. He then called again 10 minutes before his arrival. He was polite and frien... Vis mer

Informasjon om virksomheten

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Om EnviroBuild

Skrevet av virksomheten

Free Samples
Decking
Cladding
Fencing
Our Sustainability
Contact Us

Providing a quality experience for our customers is at the core of our values, that is why we have an expert team at hand to help you at every stage of your project, from take-off to completion.

With an ever-growing range of innovative materials and an expert team at your disposal, our products are now distributed across thousands of homes in the UK and we are increasingly becoming the first choice for architects, homeowners, landscapers and construction firms.

We ensure that the materials we supply are certified with a high recycled content, long working life, and, where possible, the manufacturing process incorporates environmentally beneficial best practices. This gives our products a much lower carbon footprint than traditional alternatives.

To go a step further, we donate 10% of our profits to sustainable causes to help become a carbon negative business.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 67 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(1 761)

310 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

UPDATE on my review dated 21st June 26.

UPDATE on my review dated 21st June 26.

This company will NOT uphold it's warranty. Even though the product has been installed as per the specifications set out by themselves. They have now offered me 20% off the Products Installed require to put the failed product rite.
They are now, wait for it.....
Ignoring my emails. No surprise.
DO NOT BUY FROM THIS COMPANY!!

6. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til EnviroBuild

Svar fra EnviroBuild

Hi Gary,

We're sorry to hear that you're disappointed with the outcome of your warranty claim, and we understand this isn't the result you were hoping for.

We'd also like to reassure you that we are not ignoring your emails. We're currently experiencing a high volume of enquiries, which means our response times are longer than usual, but we are working through every enquiry as quickly as we can.

After carefully reviewing the photos and information you provided, we found that the product was not installed in accordance with our published installation instructions. Unfortunately, because the installation does not meet those requirements, the warranty is not valid in this instance.

Although we are unable to approve the warranty claim, we wanted to offer a discounted replacement as a gesture of goodwill to help reduce the cost of resolving the issue.

We appreciate that this is frustrating, and we're sorry we couldn't provide the outcome you were looking for. However, we have to apply our warranty terms consistently and cannot uphold claims where the installation requirements have not been met.

Kind regards,

Vurdert til 5 av 5 stjerner

It's great to see EnviroBuild using…

It's great to see EnviroBuild using their own delivery team rather than relying on third-party couriers.

James called about 45 minutes before arriving, which was very helpful. When he arrived, he asked where we wanted the materials and unloaded everything exactly where requested. He was friendly, helpful and highly professional throughout.

This is the third time we've used EnviroBuild. On our previous two orders, deliveries were handled by couriers and unfortunately they didn't arrive on the specified day. On one occasion, my wife had to manually move more than 100 boards while the driver simply stood and watched.

This latest experience was completely different and exactly the level of service we had hoped for.

The products have always been excellent, and so has the customer service. It's fantastic to see the delivery experience now matching those same high standards from the moment you place the order through to delivery.

Well done, EnviroBuild, on making this decision. It has made a real difference.

3. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Service

I couldn’t recommend Envirobuild enough, from the start of my project and getting a quote, right through to delivery. The service has been brilliant. Hannah has helped from the quote through to delivery and has been really helpful, even when I changed the quote a couple of times. The delivery arrived the day I asked, by the most helpful driver Michael, he didn’t have to but helped us unload the van with and made the delivery a smooth process. The decking hasn’t gone down yet but the quality is lovely and I can’t wait for it to be finished.

12. juni 2026
Vurdert til 1 av 5 stjerner

I did not receive my requested sample

I did not receive my requested sample

11. juni 2026
Logoen til EnviroBuild

Svar fra EnviroBuild

Hi Karen,

I am sorry to hear that your free sample never arrived. I have arranged for a replacement to be sent out to you, this will arrive tomorrow.

Kind regards,

Jacob

Vurdert til 5 av 5 stjerner

Amazing service from MICHAEL

MICHAEL. has got to be one of the best delivery drivers we've ever encountered. Knowledgeable and proactive, this gentleman helped us unload and also advised us on how to stack the materials.
Thank you for going above and beyond for us and wishing Michael all the best!

2. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Giving 1 star as I still haven't…

Giving 1 star as I still haven't received my order!

17. juni 2026
Logoen til EnviroBuild

Svar fra EnviroBuild

Hi Joanne,

I am sorry to hear that your free samples never arrived. I have sent out replacements, these should be with you in the next few days.

Kind regards,

Jacob

Vurdert til 2 av 5 stjerner

Was unable to open anything sent to…

Was unable to open anything sent to make payment, also made many mistakes with order, which ended up having to cancel and start over, pay again now still waiting for refund

9. juni 2026
Logoen til EnviroBuild

Svar fra EnviroBuild

Hi Sam,

I am sorry to hear that you have had a bit of a challenge with your order, but I can see our sales team has sorted this now and I hope you enjoy your EnviroBuild products.

Kind regards,

Jacob

Vurdert til 5 av 5 stjerner

Exceptional delivery service

Our large order decking delivery was during a heatwave. Envirobuild did their best to schedule the delivery at a more convenient time and Michal, the delivery driver, was super helpful. He called to let us know when he’d be here, checked access etc and helped unload everything from the lorry. It was very hot work and we were so grateful for his help. I can’t recommend him highly enough.

26. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Exceptional Customer Service from Emily

From my very first enquiry, the level of customer service has been outstanding.

I spent several weeks refining the design for a fairly complex hot tub decking project and, throughout that time, Emily was incredibly patient, knowledgeable and responsive. Nothing ever seemed too much trouble. She reviewed multiple layout revisions, recalculated quantities several times, offered practical advice, and always took the time to explain the reasoning behind her recommendations.

At no point did I feel pressured into buying more than I needed. In fact, Emily helped reduce unnecessary materials where possible and suggested the best approach to take advantage of the current promotion while allowing me to finalise the substructure once my concrete pad has been completed.

I’ve now placed my order for the Frontier decking boards and will be returning to EnviroBuild to order the substructure once the groundwork is complete.

A huge thank you to Emily for making what could have been a complicated process feel straightforward. She has been an absolute credit to EnviroBuild, and it’s because of her professionalism and exceptional customer service that I chose to place my order here.

5. juni 2026
Vurdert til 5 av 5 stjerner

Envirobuild are an excellent company

Envirobuild are an excellent company. This is my second time buying from them, this time composite cladding. I needed some technical details so phoned the company, and Emily was able to help and explain about the fitting. I placed my order easily through the website. Jacob called me arrange a convenient day, and James the delivery driver could not have been more helpful, and as he helped me unload the shipment told me about some of the many environmentally sound practices that Envirobuild have built into their business model. Down even to taking the pallet back to the factory so it could be reused. A refreshing and excellent company, thoroughly recommended.

26. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellence from Envirobuild

Excellence from everyone from my initial enquiry to delivery. Kirsty my delivery driver - over and above - brilliant service - thankyou Envirobuild.
Product also looks great - yet to be tested but it will be perfect if it comes anywhere near to the service received so far.

25. juni 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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