After signing up for a charity run I noticed there was an error with my fundraising link. I brought it to the attention of the organisers and Danielle Taylor was amazing. Danielle emailed me back a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Emma Smith went out of her way to help me solve the login issue I was having. And even when it was shown to be totally my error she was super polite and supportive. Thank you Emma
Shivana had been in touch with me for a few months prior to me purchasing an enthuse subscription. She has a great approach to sales, identifying the needs enthuse would address in my organisation wit... Vis mer
I needed to add an offline donation to one of our charity fundraisers as they had banked cash into our account. I got in contact with Enthuse and Emma Smith responded within the same day and had added... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Donations, fundraising and events – all under your cause’s own brand. We transform your digital fundraising and bring you closer to your supporters.
Kontaktopplysninger
2 Whitechapel Road, E1 1EW, London, Storbritannia
- 020 3872 2090
- support@enthuse.com
- enthuse.com
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Definitely recommend
The staff who deal with queries are always very efficient and communicate well. Claire Jones was the person who dealt with my last query and she did exactly as asked, and did it quickly.
Support That Truly Cares
I had a fantastic experience with Enthuse — their support team responded quickly and with such kindness. I’d made a small error in a donation message, and Emma Smith sorted it out straight away, with genuine care and attention to detail. It meant a lot to have something so personal corrected with empathy. Thank you again, Emma you really went above and beyond!
Helped with a registration issue
I has an issue when I registered to take part in a fundraising event, and the support team not only resolved my issue, but very promptly.
Their help was really appreciated. I highly recommend!
Rishika was a huge help
Rishika was a huge help, using her experience to find quick solutions to all our questions! Thank you
Enthuse has been a great source of advice and inspiration!
Enthuse have been incredibly supportive, informative and patient with our team as we work to introduce digital fundraising for the first time. Jared, in particular, has been a great source of advice and inspiration and we look forward to seeing our new activity launch soon!
Super helpful and went above and beyond…
Super helpful and went above and beyond to resolve an issue i've been having
Excellent help from Enthuse support
Quick and courteous response
Quick response and gave me the information I was looking for
Very efficient and helpful
We wanted to donated, clicked on the wrong link and donated to the wrong page. We called customer service and I have to say that it was the best experience ever. I called first thing and it just made my day. They were so helpful and polite; solved my issue in a matter of minutes! All the best to the Enthuse Team. You are awesome!
Woodlands Hospice
All of the team at Enthuse are always so helpful and we are so grateful here at Woodlands Hospice.
Good experience with the Support team
I had a really good experience with the support team. They responded quickly and effectively.
Jared is very helpful and responds to…
Jared is very helpful and responds to all our questions almost immediately.
I'm a participant in a charity event…
I'm a participant in a charity event later this year, whose fundraising is hosted by Enthuse - so far, the experience has been totally positive. Registration was straightforward, and there is a secure but user-friendly system for editing and publishing personal and team news on our page. Enthuse also has a super-helpful customer support team, who have very quickly responded to and solved the two queries we have raised with them. This has enabled us to focus on our team's training, and on disseminating our news with easy links to the donation point. A first-rate service!
Great service as always
The Enthuse team are always incredibly helpful and very quick at answering/responding to any queries. This is always appreciated as a lot of our work is time-sensitive. Emma Smith and Rishika Bhalla have both been particularly helpful and extremely professional recently, and I really value their support.
Great and responsive customer care!
Ms Danielle Taylor - wonder helper!
Ms Danielle Taylor, your Support Provider came back to me, promptly, re my 2 sets of issues that I had -
& resolved each one with clear instructions/advice to me each time - speedily!
So, thank you for all your help again, Danielle!
Rishika was extremely helpful.
No complaints at all
No complaints at all! Our account manager, Priya, is always helpful and prompt to respond.
They make it nearly impossible to avoid…
They make it nearly impossible to avoid "tipping" them for the service of donating to charity. How much does it really cost to process all the payments? Certainly not £4 on top of any donation received. Scam artists leeching of peoples generosity.
Accessible and helpful
Enthuse were both accessible and helpful dealing with my enquiry quickly and efficiently.
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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