Empire Electro 

No information regarding any deliveries until I chased up. Then no delivery on stated days. I chased up as nothing from delivery company or Empireelectro. One outstanding item promised for today -chased up again by myself- no delivery. A call promised by 4 pm regarding an update whether available - nothing. I have now asked to cancel the order online as )unable to contact by phone as office open until 3pm today apparently - I presume I will have to chase this too. Absolutely no proactive management of order or subsequent problems.

Your response below is the quickest to date.your call was actually 16:58 as logged on my mobile.itlasted 2 minutes when you put the phone down mid conversation- I still don’t know if item was ever received to your warehouse.

To sum up, ordered 13/01/25. When I checked up informed delivery would be January 27th or 28th. Nothing received and no contact. When I contacted you I was later informed driver had exceeded legal driving hours and returned to base! I was not informed. Rearranged delivery and 2/3 arrived 3/2/25 . Further contact to you remaining item due in to warehouse on 6th so delivery due 7th.
7th - rang and left voicemail at 10:17 and followed up with email at 10:21 to check delivery was going ahead. Called back by Empire electro at 13:23. Discussion that delivery to warehouse would be 2:30, unable to ring before 4pm with an update as to whether available therefore agreed this and stated if not available I needed to get the item from elsewhere and ensure a delivery date whilst kitchen fitters here. No call. I rang and out of office voicemail on. At 16:26 I emailed to cancel the order and request a refund and stated I thought this was poor customer service. I then received your call at 16:58 to dispute this.

I will leave reviewers to decide if arranging to have someone here on 4 separate occasions, with me doing the chasing for non arrivals and a lack of update or calls as promised for an outstanding item, on an order just under £1500, coupled with your terse response on this site, is good customer service.

Watch out , I have purchased extractor back in OCT and because they couldn’t deliver it on time i have to cancel the order . I have recieved the email confirming full refund on same day . Well i thought refund will be done etc . Now after 3 months i was going through my transactions and realised they never initiated refund

Update after reply :
Yes , but you never actually refunded the money. There is no refund shown on my bank account

Second update: surly I have checked my bank statement before leave feedback here, nothing to do with my bank as they have not received money from you.3 months and still no refund is not coincidence!!!!

Third update10-02: they just made refund and has appeared on my account today 10/02 means they didn’t refund despite refund confirmation email and just did after 3 months..

Ordered a Neff canopy on 7th January 2025. No communication until i emailed to enquire when my product would be received. On 31st January 2025 i eventually received an email response from Liv to say that it would be delivered today (5th Feb 2025) and i would receive a time confirmation either the night before or on the day. She stated she had made an error on my order previously. These things happen, so i was hoping to receive it today as promised. It is now 3pm, nothing received and having just logged onto my online account find that the order status still says processing. Have tried to call numerous times and all you get is an answer machine. Still awaiting a call back.
I read reviews prior to ordering, which all seem fine.
I dont know what else i can do. They seem to have taken my money with no interest in supplying the product. I cannot speak with them, they make promises they do not keep. I have just advised them that i now have no alternative other than to contact my bank for a recharge due to lack of supply of goods, and to contact trading standards to report their conduct. I am sad it has come to this. My advise - avoid placing any order with this company
UPDATE - really rude lady called me back and said `that as a customerer you arectotally over reacting by asking where your order is` - Despite my online account still saying `processing` she tried to tell me it was out for delivery today - but could not give me an update. Aparently their own driver? She thought telephone calls and emails remaining unanswered was acceptable as aparently they `cannot keep emailing customers`. She told me that she would recall the driver (considering they are in Harrogate and i am in the midlands i find that to be questionable) and that she would refund the money. I now have email confirmation of the refund but will wait to see if the refund actually arrives. Honest take from her totally unbelievable attitude is that she only did this becuase i was going to report them. Stated that when i ordered it said 3 week delivery - it is now more than 3 weeks from 7th Jan. So she changed that to 3-4 weeks.
Good luck if you order from this company!

Bought both fridge and freezer from company - both “in stock” and ready to be delivered within 3-5 days on end of nov 2024 - did not recieve until the new year.
Numerous calls which the reception staff were initially pleasant, explaining that we were reliant on these for Christmas as we have none for our new home. Ensured everytime i called they would be there well before christmas.
The week of Christmas I called numerous time, asking for updates- was told they were with the courier - Philips logistics, whom which I then called and was told they 100% sure did not have my order as their warehouse was empty and all their Christmas orders were delivered.
When I called empire electro back they were very rude- saying I was pestering them, and what more did they want me for them to do, and that I was “holding up the line for other costumers”
At this stage I’d now waited for a month for the order which was supposed to be with me in 3-5 days.
I again explained I needed these for Christmas, I was then lied to being told there was a mix up and it was a different courier that in fact had my order and it would be with me before Christmas, Christmas past - no fridge or freeze, causing chaos in our new home where we were hosting.
Got a call from Philips logists then into the new year saying they had my order for delivery now.
Should also mention, any costumers from Northern Ireland in particular, it shows that there is “free” delivery. This is not the case. You will be contacted after your order saying that in their terms and conditions the delivery is outside a zone etc and that it is 100£ for delivery.
If you are willing to wait 1.5 months for the products - I’m sure you will have no issue with this company, however if you need you products within a set time and care how you are spoken to by costumer service - my recommendation would be not to use this company. Numerous times I was spoke over, voice risen to and told I pestering them.
If I had to redo it I’m 100% sure I would not use this company, irritates me still to think I have such horrible people business.

Dear Empire Electro Representative, (I have chosen to respect your privacy, despite your not respecting mine).

The initial smooth sales experience certainly lead me to believe I was dealing with a reputable company with competitive prices who would deliver on time, as assured. But, after waiting so patiently, after long delays and repeatedly falsely ‘promised’ and ‘double checked’ dates, not ‘ETAs’ (of ‘week beginning 4.11.24’, ‘15.11.24’ and the ‘date of 2.12 24’); you decided to cancel my order against my wishes in retaliation for honest feedback. This was in the full knowledge that I have children, have been without an oven (the staple of every home) for five weeks and would not (according to yourselves) have an oven for Christmas.
No customer should be forced to retract valid feedback or ‘beg’ for the fulfilment of an order placed in good faith. This coercive, bullying conduct is unacceptable and should never have factored into the resolution of the situation.

The ‘promised’ and ‘double checked’ delivery on 2.12.24 had not actually been placed by yourselves as I was informed by your supplier when I rang to check delivery. I had to arrange the delivery directly with them myself for 6.12.24. You are right, this is your job to do. What a shame you choose to instead spend your time threatening customers who dare complain about the conduct of yourself and your company in repeatedly lying about delivery dates. (For clarity, your ‘supplier’ were appalled at your customer care and behaviour, did their utmost to help, and also affirmed there is no such thing as ‘blocking’?!)

You then decided to cancel my delivery, against my wishes, after leaving us without an oven for many weeks, keeping my money from 18.10.24 and this was only returned to me after I had raised a Visa Discrepancy with my bank having not received the funds. It was in my account two days after the cancellation by yourselves, after you had kept the money for about six weeks.


Your responses to the many unhappy customers who have experienced exactly the same as myself, are aggressive and unpleasant. Whereas your competitors actually apologise to their customers for lengthy delays and un-fulfilled deliveries.
Fortunately after you cancelled my order, I received the oven from one of your many reputable competitors on 8.12.24. only two days after placing the order. This was a huge relief after you thinking we would be without an oven for Christmas!
I just wish I had gone to another company from the start. A lot of hassle and time wasted, culminating in extremely unpleasant behaviour from yourselves. Literally, worst Customer experience.

Always wary about buying appliances online but the team were brilliant, incredibly helpful on the phone, regularly updated me with text messages and the delivery team turned up exactly when they said they would and were very polite. Would definitely buy from empire electro again!

Excellent company to deal with. Ordered a Quooker Tap nearly £300 cheaper than other places and was delivered 5 days later. Great company to deal with.

Do not buy a Rangemaster Oven from this company!! I have been consistently lied to about delivery dates, assured that they are speaking with the Rangemaster company only to find they have not done so at all, and I had to arrange my own delivery. Sincerely regret buying with this company wish I had gone to a reputable one. They are very pleasant on the phone, but consistently fobbed me off with lies.

I ordered a range oven that was advertised on the website to arrive within 5 to 10 days. However, it ended up taking 9 weeks to be delivered! This was incredibly frustrating, especially since I had a newborn at home and no oven during this time.

When I called to follow up, I spoke with a very kind and helpful customer service representative who genuinely tried to assist me. Unfortunately, the manager was unhelpful and claimed it was a Rangemaster issue and not their responsibility. This is unacceptable, as their website clearly stated the 10-day delivery timeframe, which was even confirmed over the phone.

The lack of accountability and concern for the inconvenience caused was disappointing. I wouldn’t recommend ordering from them unless you're prepared for major delays and poor communication from management.

Good product information on the website. Prices always competitive and often better value than other suppliers.
Excellent customer service with prompt response to queries either by phone or email. Also excellent staff support in resolving any issues with products purchased.

Very competitive and the website was easy to use.

Excellent service, item was delivered on time, very happy with washing machine.

I bought a washer dryer that was "in stock" with a delivery of 3-7 days. I rang on the third day for delivery info and was told three times that they were liaising with the warehouse and would ring me back. They never did. Then an email pops up to say it will be delivered yesterday. No tracking info or other data to track it. It didn't arrive so I called this morning. I was told they would do the usual liaising with warehouse and the promised call within an hour never happened, so I called after two hour. I was told the same that they still hadn't heard why the delivery hadn't happened. It was suggested that maybe I wasn't in (I was) or the driver ran out of hours. When I asked why I could not get an answer I was told that I was being inconsiderate to not let them investigate it and that they had delivered 50 of these machines this week.
I doubt they ever had the machine in stock. I not not a current production item and therefore not easy to find. I very much doubt they had it in stock and have cancelled. Very unsatisfactory experience.

I've just seen their ridiculous reply. I waited in the whole day and no vehicle came to my property

Disappointing Experience with Empire Electro

I recently purchased a range of appliance and I must say, the experience was far from satisfactory.

First and foremost, the customer service was lacking. When I had questions about my order, it often took several attempts to reach someone who could help, and even then, their responses were vague and unhelpful. It's frustrating when you're trying to resolve an issue but feel like you're more of a nuisance than a valued customer.

My order was delayed by over 3 weeks without any communication from the company. They then just cancelled the order!
I would not recommend Empire Electro based on my experience. If you're looking for reliability and good customer service, it might be worth considering other options.

I have since reported the company for falsely advertising products they do not have when stating they are in stock.

Zero mention of 2 or 3 weeks delay. The item was discontinued & I had rang twice to see if you could still get! Both times you said yes.

Please don’t try & make out I was abusive. Simply asking why nobody had contacted me.

Very small minded company!

Just look at your reviews.

Don't buy from this company. I placed an order for a kitchen tap, never heard from them again, found a £559.99 charge on my credit card, and when I contacted them they sent me a phony delivery notice and told me it had been delivered on time. Now heading to court to get my money back.

Reliable service

I have only given 1 star, as the system will not accept 0 star.

Before we go any further and regardless of the verbal and written comments from EE, I did not cancel our order.

I ordered the microwave in question on a Saturday as it showed as being in stock and delivery within 2 days. Accounting for their closure over the weekend, i expected delivery on Wednesday, but after missing 2 delivery dates, I chased for an update today, only to be told that I had canceled the order and that I should not expect delivery for something I had not paid for!

This accusation of fraud is on top of EE not providing the 2 update calls that they had promised earlier in the week and after they stated they had initially oversold their advertised stock holding.

After checking with my credit card provider, Amex assured me that I had not made a refund request and neither had I raised a complaint that may have resulted in the refund. Further checks by Amex showed that EE had returned the payment after missing their 2nd delivery date?

Based on the total lack of customer service from EE, I would suggest that you stay clear of them and stick with AO, Argos, or Amazon.

Exceptional customer service from Ben and Sam. Prompt responses to queries snd follow up calls to check I was happy. Great price point and prompt delivery

Good communications throughout. Product arrived securely and safely.

Best price on items I wanted,had to e mail
To find out what was happening with order,
Quick response to my mail, informed item delivery date & rough time slot items came undamaged & driver polite & helpful [delivery by pjh]