Hi , I had ordered your mattress protector from you vadavathoor shop, kottayam, Kerala, india They give us bad customer service. Our order came to Kottayam and nobody is ready to deliver it. When I... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One of the worst customer service ever. Been trying to return the bed for a month now and still havent been able to return. Everyday same message that it will picked but later receive a message tha... Vis mer
I saw the other review and I don't really understand. I come from France, so I know this brand really well, the quality is here. I just bought a matress for my flat in India, and it went just good (fa... Vis mer
I bought the mattress on May 16. When I pulled on the built-in handle—exactly how it’s meant to be used—it tore within 2–3 days. Support refused a replacement, citing a 36-hour damage policy, even t... Vis mer
1,6
Dårlig
50 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I ordered one of the Emma toppers
I ordered one of the Emma toppers. 48 days later the mattress is still not delivered, and after contacting customer service multiple times, I have gotten the same reply multiple times, that "my order is now in final stage of production and will be delivered next week". I have requested multiple times to cancel my order, and they say it's not possible, but they are still not able to give me a delivery time. Really bad experience and customer support.
14. juni 2022
Anmeldelse skrevet uten oppfordring
Service client à l'écoute
Service client à l'écoute, excellent produit, parfait.
1. mars 2022
Anmeldelse skrevet uten oppfordring
Still awaiting refund after 3 weeks
Still waiting for a refund after 3 weeks!!
I don't know where else to turn, order was cancelled and 3 weeks later I am still waiting for a refund.
26. januar 2022
Anmeldelse skrevet uten oppfordring
Just OK !
So - this is a review follow up I’ve been asked to do. My first mattress from Emma was shocking - didn’t not grow more than 19cm and my experience with customer services was also a shocking experience - wait times appalling and that’s if I could even get through !! The only way I was able to get any attention was through this site and giving a bad review - somehow - that seems backward to me!!!!! However a replacement mattress was sent which was good but I still had to humf the old one downstairs and the new one in a box upstairs by myself - again, not ideal and hassle!! The new mattress is OK which is why I’m still sticking with my three stars !! It’s not the 23cm they’re claiming it should grow to but I do sleep well on it. Would I buy another ? …….. I don’t think so. I hope this review helps somebody with their decision of a purchase
13. desember 2021
Anmeldelse skrevet uten oppfordring
Worst experience EVVVER!!!! FRAUD!
Worst experience EVVVER!!!!! ordered on the 19 November and paid for premium delivery (1-3 business days). 5 failed delivery attempts, over 10 calls with 30min wait times and still NOTHING. This feels like a scam to me. DO NOT BUY. BUY FROM SOMEONE ELSE! This is your warning about this terrible service.
11. desember 2021
Anmeldelse skrevet uten oppfordring
I regret buying an Emma mattress
I regret buying an Emma mattress. It worst price/quality I ever had. It forms a dent in the middle real quick. Terrible support from their side. Refund isn't as easy as they make it out to be.
7. desember 2021
Anmeldelse skrevet uten oppfordring
Superb Customer Service
I feel I must write to say how well my issue was resolved by the Care Team at Emma.
Katie & Ella were absolutely 100% customer focused in my situation.
They were on top of the situation at all times and ensuring I was informed all along the way. Never have I experienced customer service as high as this. Katie and Ella are both a credit to Emma.
Thank you again for all your help. 5 Star ⭐⭐⭐⭐⭐
4. november 2021
Anmeldelse skrevet uten oppfordring
EMMA MATTRESS => FRAUD / CHEATING
EMMA MATTRESS => FRAUD / CHEATING
Been weeks since i ordered an Emma Mattress - still waiting for delivery. Website says a) 4-8 day delivery - after ordering they say shipping is 4-8 days and i have waited for weeks now b) contact number - i get a message that the number cannot accept incoming calls c) Numerous feedback - Contact CEO has resulted in no progress. Something to be done to put an end to this cheating today.
Ironically courier is through Delhivery, another fraud as an accomplice.
5. august 2021
Anmeldelse skrevet uten oppfordring
Emma Mattress India ..Worst Services
Emma Mattress India ..One of the worst service I have seen.
I ordered a mattress 2 months back and I am still waiting for it to get delivered. Emma Support team is unable to tell the correct status. All they say is it will get delivered this week but its weeks that I am getting same response. In all, i am not sure if this is a fake site in India to cheat people.
I wish I can give 0 starf for their services
15. august 2020
Anmeldelse skrevet uten oppfordring
FRAUD
Placed order on 25/6/20. They mailed on 4/7/20 regarding cancellation. It is waste of time dealing with them . DISSATISFIED
5. juli 2020
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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