Emergency Hero Anmeldelser 

Note: see review end on how to challenge company.

I wish I had checked reviews before contacting Emergency Hero, but I went straight from a Google search in a hurry.

I placed a call for a plumber, and immediately paid £360 over the phone there and then, but quickly realised this was not what was needed for my boiler problem, and cancelled the call out less than 30minutes after my first call.
After a week of calls and emails, I got £180 refunded, with the company keeping the other 50% of money paid for admin costs.

To be clear, nobody was sent out on the job, nobody turned down any business due to my call, and nothing at all was done, but the company were adamant in keeping £180 of my money despite providing zero service.

They then stonewalled me for months until I launched a claim through the small claims court, which prompted them to immediately apologise and issue a refund of the remaining £180 (plus the additional £30 costs for me having to open a small claims court case). Opening a claim is easy to do, and in order to get back £180 that was rightfully mine, it was well worth the effort.

It took the threat of legal action for them to do the right thing, which, they eventually did, but I would never recommend using a company as dishonest in its behaviour as this one.
Avoid.

I called Emergency Hero to ask if they could help with my Gas Meter Box as the door lock had broken and it needed to be fixed.
I then had a conversation with Louis, and agreed with him to have a completely new Gas Meter Box fitted, the price was high but I thought a new box would be the answer!
I was told the Engineer would be arriving in 0-4 hours which was fine by me.
When the Engineer did arrive, he called me on my phone to say he was at my address having fitted what I thought was going to be a New Meter Box.. when I went outside to see what had been done. Well.. what he did was fit a new catch with an additional clasp on the outside of my original box!!! I then asked why he had not fitted a new box when I had paid for one at a cost of £360!! He told me that he was only instructed to fit the new catch on the door!!and actually showed me the actual instructions that Emergency Hero had sent him..
So.. . my advice to anyone is DO NOT USE Emergency Hero for ANY JOB! It’s a CON! They are only after the MONEY!

The operator was kind and more than helpful. Our electrician arrived and reconnected our electric quickly and professionally.
Emergency hero saved us after we were let down by our insurance company.

The electrician, Farook soon identified the problem and went way beyond our expectations in resolving it. Was very pleasant throughout and tidied up completely afterwards.

Needed a plumber to sort a leak out on a Friday night. Mohamed arrived within an hr and completed a fast repair. Top notch guy

A very nice plumber arrived within four hours of my call late on a Saturday afternoon. It was a relief. Thank you.

Good part:
Fast service in relation to the arrival of emergency electrician within 2 hours. (no power in house - a leak in roof caused power to flip but could not isolate the switch to get rest of power on)

Electrician seemed very knowledgeable and helpful and did do a thorough job. Also, highlighted additional things that should be looked at another time.

Not good part:
Initial Cost of £180 call out and then on top £180 (to total minimum of £360) for first hour was eyewateringly expensive.
Allegedly, a part (something to do with the main fuse) had to be replaced, and the cost of that part was £192 ???? no receipt produced. Find this impossible to believe in hindsight.
Electrician was gone for 1 whole hour to get the part - so another £180 clocked at my expense. I don't believe this to be genuine.
Then another hour looking into things and fixing things which to be fair did seem genuine and the job very thorough.
Then totting up the bill at the end, the additional hourly rate was quoted at £220 not £180 which I had to challenge.

In total £912!! (initial call out fee plus 3 hours plus the part)

Basically, felt scammed with the cost - I am pretty sure that was £400 more expensive than it needed to be. But job was completed successfully and power now all working again.

The tradesman arrived on time and promptly isolated the source of the problem, leaving us with no worries.

I contacted Emergency Hero for an urgent gas leak. I was promised an engineer within 90 minutes, but they took nearly four hours to arrive. When the engineer finally showed up, he spent barely five minutes assessing the issue before declaring he didn't have any copper pipe to fix it—a basic necessity for this kind of work.

Despite the lack of a fix, I was charged a full call-out fee and a complete hour's labor for five minutes of time. I feel like I've been robbed. To make matters worse, a quick online search of the assigned engineer revealed a history of poor reviews, showing a serious lack of contractor vetting by Emergency Hero. When I tried to dispute the charges with customer service, I was trapped in a loop with a completely unhelpful AI chatbot. I highly recommend avoiding this company.

We needed an emergency electrician for a vulnerable elderly neighbour and you were all amazing, especially Ben who was on the phone.

Had an electrical emergency that needed a quick response late on a Friday evening. The guys were really good and quick to respond. Great communication.

Being able to talk to a human being on the phone makes a huge difference in a minor crisis, and the peace of mind knowing it was going to be sorted through a professional was really helpful.
The plumber came (slightly later than estimated) but got on with the job and left the affected area leak free.

We used Emergency Hero for a leak that started in our property, chap on the phone sent Remi to identified the issue, he did so promptly and got this sorted for us in no time we have since used Remi for another job we had this weekend! Thanks Remi and emergency hero 👍

Contacted Emergency Hero after drilling through a central heating pipe. I got a call quickly, and was quoted a reasonable price to be paid upfront. Engineer was on site within 90 minutes, fixed the issue within the quoted time with no further issues. There were no additional hidden costs after completion, all round great service.

Called me within minutes and electrician here within an hour and resolved problem

Paul King plumber was with us within the hour despite bank holiday, determined the cause of the leak, replaced the faulty tee piece in the central heating piping and stayed with us afterwards for a while to ensure the joint stayed dry. Super job thanks.

I was in a right panic when all my power went down after telephoning emergency hero they sorted.out immediately within 2 hours a engineer knocked my door and sorted it out strait away.

it was expensive because it was emergency bank holiday.
but we only waited 30 minutes which was pretty good.

Currently have a claim in dispute with this company, which they haven’t responded to yet. I had a burst water pipe and opted to use the emergency call out option and paid the extra £90 on the promise they would attend in 4 hours. They said it would be with in an hour but and a plumber contacted me several times to say he was close by, however never showed. I then tried to call him back and his phone was turned off, before calling me back and telling me he had gone to the wrong postcode. Bloke on switchboard was helpful and got another plumber out within an hour, however outside of the 4 hour promise and only because I kept chasing.

Arrived on time, the plumbing issue was resolved straight away, will recommend.