El Monte RV - Los Angeles Anmeldelser 

Lot's of inventory, nice staff.

The pickup (1-4p) and drop-off (8-10a) windows effectively blow two days (that you pay for) off the rental time.

Also, they could use a little more staffing for pickup processing. Only one, nice guy, was dealing with five groups. I ended up waiting over an hour before I could hit the road.

Summary:
We have selected El Monte for our RV - Class C large - rental because we have expected to get an RV in a good and inspected condition with excellent customer service, especially for a rental period of 6 weeks (March 26 – May 5). DMP 082148-1
However, we have been very disappointed and will not return to El Monte Santa Fe Springs for another rental in the future.
The first RV had technical problems (ABS system) right at the start and the replacement RV was handed over with a non-working fridge/freezer resulting in returning to El Monte for another vehicle change. The third RV did work but it was obvious that this RV also was not properly checked and prepared as tools were missing and furnishings had defects.
Details:
Because of our rental period of 6 weeks we have asked El Monte for a newer model and it was confirmed on phone that a Sunseeker 2026 model is reserved.
Arriving at Santa Fe Springs, we were surprised, that an elder Thor model was prepared for us and it was clearly stated that a newer RV is not available.
Then we have inspected the RV and have noted that the mattress was in an awful condition (dirty, saggy). After checking with the management, we have been informed that the mattress will be replaced against a newer one.
Then ready for leaving, we have started the motor and were shocked that the ABS control lamp was flashing indicating that the brake system is not working properly.
Back to the office, the RV was brought to the garage and after another hour we have been told that the RV has to be replaced...
Surprisingly we have got the information that a 2026 Sunseeker will be prepared for us. More than 4 hours after arrival at El Monte the replacement RV (Size large family sleeper marked with Road Bear brand) was ready for leaving. The briefing was kept very short and – stressed and very tired- we have left El Monte for buying food and driving to the first campground.
Now the nightmare continued: in the evening and also first morning (Friday) we have realized that the fridge/freezer does not work (zero cooling, instead warm) although the control panel has shown no failures.
What to do? We have called the on-road assistance first time, a friendly person asked us to switch of the fridge for 12 hours. In the evening no change, fridge still defect.
Another call: El Monte will provide technical on-site support, but hours later we have been informed that no support is available, instead we should by a camping fridge and the support can be organized at a later opportunity.
We have denied this offer, instead we have requested to return to El Monte for fridge repair/replacement of RV replacement which was confirmed. In the meantime, we had to scrap food not being cooled properly.
So, on day 4 of our journey we returned to El Monte getting confirmation that the RV must be replaced, after 3 hours we've got the third RV and we re-started our holidays.
Luckily the RV was fully functional and stable until the end of our holidays, however we have noted failures which should have been detected by El Monte before handing over:
Missing front curtain (behind driver, co-driver seats), broom and basket (present in the 2nd RV)
AC circuit was switched off (leakage current detection switch)
Toilet seat loosen, washroom doorknob loosen, magnetic door holder loosen
shower curtain holder broken, stove cover bended.

Final note: we booked a one-way rental from Santa FE Springs to Dublin.
Our experience in Dublin was much better:
The technical staff was very open to get information about RV problems and noted all of our findings and the management was competent to find a financial compensation which satisfied our expectation. Therefore 2 stars instead of 1.

The price was a little high. The key for the side door got stuck and I had to use WD40 to get it out. EL MONTE RV was no help. A refrigerator shelf was broken. A sliding door was broken. I received no discount for these items. I collided with a small rock and caused a small amount of damage to the fiberglass below the side door and I was charged $600 for that.

The staff are very friendly, knowledgeable and helpful, which made the experience great. The RVS are extremely well maintained.

Toller Service der Mitarbeiter.
Freundlich und sehr zuvorkommend. Haben sich Zeit für Fragen genommen und alles erklärt.
Sehr gutes Fahrzeug gehabt ohne Probleme und Mängel. Top
Einziger Wehrmutstropfen keine Kaffeemaschine oder Espresso Kocher bei der Küche auch ein Toaster wäre toll gewesen aber das schmällert nicht die Bewertung.

I am grateful for the wonderful experience I had.
However, because I was handed the wrong car key by your company, I wasted time and fuel returning the key to the nearest branch office. I hope you will improve your management processes to ensure better service in the future.

El Monte RV è una buona compagnia ; il nostro RV era in buone condizioni e ben equipaggiato. É stato un po’ difficile tenere fermi i piatti negli armadietti che erano alti e non ben divisi, anche se c’erano i tappetini antiscivolo. Abbiamo dovuto comprare un contenitore per la spazzatura, che non c’era, e uno scopino per il wc. Abbiamo avuto delle perdite di acqua dal serbatoio ( probabilmente una guarnizione consumata) Nel complesso è stata una bellissima esperienza.

quick pick-up, quick drop-off.

Our first RV adventure in California park's, awesome, I recommend el monte, nice cars, nice people and very good service in front desc and delivery

It was a great experience we loved it the only thing is the restroom was very small but other then that we will be back next year

A bit too automated for a first time renter and delays in assisting with providing our own insurance

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different model that had far less kitchen storage and counter space and the passenger seat did not recline at all which was uncomfortable. Also the unit had a smoke odor that we did not notice until
later in the day. Once we got underway we began to notice the smell and it was too late to turn back. Also the gentlemen Jesse who did our instruction tour was extremely rude and unhelpful. He seemed annoyed when I asked questions and was in a rush to get our tour over with. He provided terrible service. Also the potable water hose leaked so I could not leave it hooked up and had to keep refilling the freshwater tank. Additionally the sensors that show the tank levels were not working properly. These are several very easily resolved issues that we hope will be addressed in the future.

The staff was wonderful, especially Emmanuel. He was incredibly knowledgeable, friendly, and helpful throughout the entire rental process. He took the time to answer my questions and made sure I felt comfortable before leaving, which was greatly appreciated.

Unfortunately, the condition and cleanliness of the RV significantly impacted our experience and is the reason for the 3-star rating. Upon pickup, the main mattress was filthy and should have been replaced long ago. It was also extremely worn out, flat, and uncomfortable. The overall cleanliness of the RV was poor. The floors, appliances, and interior surfaces were not adequately cleaned, and it was evident that a thorough deep cleaning had not been performed in quite some time.

What was most concerning was the amount of dust throughout the vehicle. The upper bunk above the cab and the back of the mounted TV were completely covered in thick dust. The accumulation was so significant that it appeared those areas had not been cleaned in a very long time. My family and I are allergic to dust, and it made us uncomfortable throughout the trip. My son even needed to use his inhaler due to the dust exposure.

We ultimately had to spend part of our Yosemite camping trip deep-cleaning the RV ourselves so that we could comfortably stay in it.

While I did not have an opportunity to discuss these concerns with staff at drop-off due to time constraints, I felt it was important to provide honest feedback regarding the condition of the RV.

The customer service was excellent, but the cleanliness and maintenance of the RV need significant improvement. With better attention to cleaning and upkeep, the overall experience would have been much better.

clean RV. Easy pick up and drop off

Nous ne pouvons pas brancher le propane, car dès que l’on mettait la gazinière en route, une forte odeur envahissez le camping-car dès qu’on mettait l’eau chaude en route à la douche, une erreur se produisait ( er3) . Le slide s’est coincé au bout du 10e jour. Si à chaque fois on avait dû se démerder et ramener le camping-car, faire réparer notre séjour été divisé par trois car étant dans les zones des articles il aurait fallu faire beaucoup de kilomètres avant me trouver un réparateur…. Aucune compassion. Nous avons rendu le camping-car par obligation, car ce n’n’était plus des vacances pour nous trois jours avant le Out

very expensive rental fee. nice staff on sight. very poor pick up time wasting full day of rent. compare pricing before you choose this agency.

Experience catastrophique. Defaut de conseil de l'agence de L.A qui ne nous à pas imposé d'assurance, du coup on s'est retrouvé non assuré et avons du rendre le vehicule de manière anticipée.

Customer service line was always responsive. Answered all my questions, even when traveling .