Elizabeth Arden Anmeldelser 

Grand entrance mascara
Should be called quick exit as it flakes all down your face after about half hour, waste of money, should of stuck to mana line sky heights which is the best so far

Previously made an order last year for one item, easy order and arrived on time. I was thinking of making another purchase and saw there was an offer for a free mascara with every order, but when it came to checkout i found out you need to use a code in order to get this...why? Why isn't the item automatically added onto the order. This is frustrating moreso because you cannot stack codes so my blue light discount can be used but i couldn't get the free mascara as well. This put me off ordering as well as the fact i've seen so many people with lost or missing orders and unable to get their money back. If you make an order please use PAYPAL as it's so much easier to provide proof and get a quicker refund. I've also seen a recent review from someone (5*) saying about they bought elizabeth arden from a boots store and it was great service etc.... why have you not posted this on the BOOTS trustpilot page?!?

If I could give a zero stars I would. I will never buy or deal with this company again. Purchased products on line and they were the wrong colour. I sent them back and followed their instructions for returning. Had a message from the post office to say they had been received and signed for snd after that I heard nothing. Waited 30 days like they said and rang them. They said they would look into it. Waited another seven days and nothing. Contacted them again and they ghosted me. Thank God I had paid through PayPal. I got my money back through them. It took almost four months to get my money back -disgusting I had to raise a dispute through PayPal. There was no apology either. No wonder they are going down the pan! Don’t buy online is my advice.Just don’t buy their products.

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I regularly buy products from Elizabeth Arden and therefore never thought I would have cause to write this review! I recently purchased items on their 3 for 2 offer. Due to the value of my order I qualify for a free 6 piece ceramide gift. I received confirmation of my order which included my free gift as expected, but then 3 days later I received another email informing me that this gift was no longer available and therefore would not be included in my order, but reassuring me that I would not be charged for the item. No substitute free gift was even suggested, let alone offered for my consideration. The email did advise me that I would be refunded for the item, however, this overlooks the obvious fact that I wasn’t being charged for it in the first instance. My order has yet to be delivered and I have requested that my order be cancelled completely and a full refund given - whether this will be acted upon as requested, I’ve yet to see. This does not however detract from me feeling very let down and disappointed with Elizabeth Arden. I feel that I have been sold goods under false pretences; it’s as if a free item has been used to tempt and secure a sale, only to remove it once the sale is secured. I appreciate that demand may be high for an offer especially if it’s a free gift, but surely the ordering system is sophisticated enough to stock take as orders are made. I would also expect the company to also appreciate that from a customer experience point of view, that this service is disappointing and mis-leading. I would have given my customer experience a zero star rating if I could have.

I purchased the 8 hour cream lip balm. Colour is great but it’s got this awful, intense chemical smell so I can’t use it. Too bad, it’s a waste of money.

Well I just Started using Elizabeth Arden and it's not bad I see a little change and I hope if I use it more there will be a bigger and better change

I recently purchased items direct from the website. The transaction was very smooth with no issues and fast delivery. I also love the products and would definitely order again. Highly recommended 👌

Regrettably, I didn't check reviews before making an online purchase, trusted the name to live up to expectations.
Three days post-purchase, I received a cancellation email stating the item is unavailable/out of stock. Although a refund was issued on the fourth day, had I been aware sooner, I could have explored other options for better deals during the sale period.

Elizabeth arden discontinued perfectly nude flawless foundation which was my favourite. I wish they restock it

Products are ok, but the company won't take care of their customers. I recently received my order, but out of the 5 items ordered, there was only 1 inside the package. I called the company, but they won't issue me any refund or send me any replacement, instead, they asked me to file claim with FedEx, even though the box was intact when delivered, and they are fully aware that claims can only be filed by the shipper. They are making it hard on the customers, so they can get away from sending you replacement or give you a refund.

Products are good but don’t buy direct! Too many failed orders and poor customer service. The offers don’t go through as advertised either.

Vitamin C serum excellent. Been using for years. This time, made the mistake of buying through Elizabeth Arden direct. Ordered Sept 7. Received Nov 2. Many inquiries sent to follow up. First one asked, since a sale started 3 days after my order, could they include me, since it had not shipped. NO. Then I had to email 4 times to customer service - each time they replied asking me to write to the email address they were replying from. They do not deserve my business. I have been using Elizabeth Arden since my twenties and I am near 50 now. No customer service and they couldn't give you the time of day. No discount, no sale, no apology - just the run around.

Terrible service, the sales woman in Boots was trying to sell £190 ( 30ml) intensive serum to me and claimed that she was using it. But there was no luminous effect on her neck, I asked whether she was using for her neck, she was so angry and asked why did you ask 3 times. I tried on my hands, it was luminous and shining. So I suspect she actually didn’t use for her neck, that was why I asked. Finally, I said it was kind of uneven skin tone after 3 times agresssive “ why”. She was so angry and didn’t want to serve me. Unprofessional acting and try to mislead people to believe she used the serum on her face and neck, however, her neck was dark with lots of black spots, how would any customers who would believe she had used this serum, or this intensive repair serum actually never worked? Horrible customer service.

Hyaluronic Acid Ceramide Capsules Hydra-Plumping Serum
These capsules contain a measured amount of hydrating serum that leaves skin gorgeously soft & silky., not greasy. It's easy to use too much of a product; these capsules keep the product pure & provides amply the right amount of serum.

Received fantastic customer service from Franca about an order issue, was sorted out promptly with a very satisfactory outcome, Elizabeth Arden is definitely a recommendable brand not only for their products but for the customer service also.

Thanks a lot

Constant 'offers' but each time I go to use them I go all through the process and then it wont work. Customer service said 'clear your cookies etc'. Well, I tried many times on various devices and still nothing.
Have used EA for nearly 20 years and spent a fortune - not any more. Whoever is running this Company now needs to get out!!

Placed an order from website that advertised free delivery but noticed on confirmation that I had been charged for express delivery. Contacted helpline who informed me I had selected express delivery. I didn’t so obviously set as default. Had I of known about all of the bad reviews I wouldn’t of ordered from them. Lesson learnt won’t order again just hope my order arrives!

I just had a consultation with Tracy brand ambassador for Elizabeth Arden in Boots, The Pavillion shopping centre, Swords, Co.Dublin.

It felt more like a luxury treatment than a consultation.

Tracy as well as having great product knowledge instinctively knew what would suit me and shared some great tips on application etc.

I'm looking forward to a return visit soon.

Kind regards,
Teresa

Not good. Ordered approx £150 of products as a new customer with a discount code. 1 week later had not heard anything or received the items. Chased up and was told there was an issue, no idea when items would be posted. So I have cancelled my order and will take my money elsewhere! Waste of time!