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Elia Anmeldelser 

222
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Vis mer

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Vurdert til 5 av 5 stjerner

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Vis mer

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Vurdert til 1 av 5 stjerner

Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Vis mer

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Vurdert til 5 av 5 stjerner

Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Vis mer

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Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

222 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 95 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(222)

135 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Do not subscribe.

I subscribed last year through an advert and honestly what a waste of money. It's very very cheap feeling lingerie - AliExpress quality. The cups are weird shapes and overall finishing of the products is poor.

If you sign up to a box with a discount code you're unable to cancel your subscription until you have paid full price. This wasn't shown at the point of subscription when purchasing through SHOP and is buried at the very end of their Ts&Cs

Go to M&S or another high street shop and get a decent quality set for the same price.

** I've been asked to edit my review by TrustPilot which I have done to ensure it stays up. Make sure you read the Ts&Cs if you choose to subscribe but I'd strongly advise you don't as you'll find nicer quality lingerie at any other highstreet shop.

30. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Elia

Svar fra Elia

Hi Charlotte,

We're sorry to hear about your experience!


I just want to clear up some potential confusion around our cancellation policies. We state if you wish to cancel after subscribing through a sale, but if you wish to keep the items we require payment of the first box.

However we offer full cancellation rights, and full refund rights after the first order.

Subscription details are displayed both at the product page, and at the checkout, and our Cancellation policy is available in full detail through a single click from the point of checkout.

With this being said, we'd be happy to provide a partial refund or a full refund for a return for you, as we don't want anyone to have a negative experience with us.

Vurdert til 1 av 5 stjerner

I was disappointed with both the…

I was disappointed with both the service and the product quality. The marketing feels extremely aggressive, and my first order never arrived. Although a replacement was sent, the original order arrived weeks later. I tried the product myself and found the material to be very synthetic, uncomfortable, and irritating to the skin. Sadly, the quality is far below what is advertised.

30. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I just love love love this company.

I just love love love this company.
I have been ordering for months, a couple of hick ups (nothing to do with quality, just received the same colour and style as before) but customer services are just amazing and sent me a replacement and I didn’t even have to send the other ones back. Customer service is always available and quick to reply, amazingly helpful. I love my gorgeous underwear and the little goodies they send with them. It’s my little treat every month. Only down side is that once I receive my order I am the too impatient to wait another month for my next gorgeous set haha. Well done! Keep up the good work!

16. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Customer service is 10/10…

Customer service is 10/10 and their gorgeous boxes are personalised and such amazing quality. Sizing is true to size and fits so beautifully. Ordered the 3 month box and was so happy with it I’ve redone the order! Highly recommend🩷✨

22. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Comfy and Flattering

I read reviews that seemed like sizing was going to run too small but the sizing was spot on for me. I’ve actually never had a bra fit so well as I’m petite but have a wide back due to weightlifting so the straps always fall down when the under bust fits. I was so pleasantly surprised when it fit spot on and felt like I wasn’t even wearing a bra.

I also love that it gives me a chance to try new colours and out my comfort zone a bit as I tend to stick to dark colours as I never thought a pastel would look nice but it did.

Beautifully packaged and glad I gave it a go

24. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love love love!

I’m on my 2nd box from Elia and I’ve loved each one! The sets are great quality, beautiful and come with lovely little gifts inside. Lucy was also really helpful and prompt in answering a query.

6. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Good quality and super cute

I've been getting a subscription box for close to a year now and I've got to say its been getting better and better. I definitely feel like the quality of the pieces have increased and I have so many favourites. I love the small details as well like the stickers or the little paper flowers in the box.

24. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I’ve received a variety of beautiful…

I’ve received a variety of beautiful colours and absolutely love my sets. I’m building up a bridal lingerie collection for the year ahead, and Ellie’s Boutique has really boosted my confidence. Lingerie makes me feel good and my partner appreciates it too — a win-win! I did have some issues initially, but they were resolved quickly and fairly, and I’m now super satisfied with the outcome. Thank you for the excellent service and support.

23. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not subscribe

Do not subscribe. Underwear unsuitable poor quality. Returned to company at cost to self...£5!
Two weeks later despite sending tracking number postage no refund. Dozens of emails requesting update. Keep saying send tracking number!!
Can't unsubscribe until Return acknowledgement. Poor customer service

18. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I really cannot fault the team

I really cannot fault the team, they sorted me out with a sizing problem and communication is great. At last I have found beautiful lingerie in bold beautiful colours. I am enjoying my subscription

10. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Would not recommend

My order was placed on the 31st August and did not arrive until 8th September. To which I never received a confirmation email. I did email and someone got back to me letting me know my order was almost ready to ship and as this is personalised it can take up to 7 days for this to be shipped which I feel should be stated on the website as I was under the impression it would be 1-3 day shipping as declared on the website this does not take into account ‘prep and pack’. Therefore my order did not arrive until 8th September. Unfortunately even with giving sizing based on advised ‘size guide’ this item did not fit and is not suitable for use. Would unlikely order again as I feel I was very disappointed with this order.

9. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love it when I get this treat through…

Love it when I get this treat through the letter box every three months. The first box I needed to adjust the sizing which following a message was an easy process!
The little gifts in the box are an added surprise ❤️

6. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Not correct size

The set was late and when it arrived it was tiny . I measured the bra I am 34D it was more like 26 , the pant were also child size .
They have offered a discount and a replacement set. It hasn’t arrived yet, but very pleased with the customerservice.

5. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent quality

Excellent quality, superb price and beautiful designs

Receiving and opening the subscription box is an exciting monthly event in our house!

28. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Sizing is incorrect

Sizing is incorrect. Very small and inaccurate. I am looking to return items and cancel subscription but it’s silence from the team. DO NOT ORDER.

5. september 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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