Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Vis mer
Selskapet har svart
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Vis mer
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I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Vis mer
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Vis mer
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We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
London, Storbritannia
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service received from this company.
Having had difficulties with the designated courier who failed to delivery my rug, I emailed Elegance and was immediately contacted even though it was late in the evening; the delivery company was contacted by Elegance who dealt with the problem and the rug arrived the very next morning. Follow up by the company was brilliant. The rug looks great. Would always look first at Elegance rugs when buying in the future.

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Easy to order, quick and easy delivery and a great product on arrival.
Lovely rug for a great price. Very pleased with my purchase. Delivery to Northern Ireland took 9 days instead of the estimated 2-3 days. Otherwise would definitely recommend. 👍
First rug seller we've dealt with that was fantastic. The website indicated 1 left in stock, and it changed to nil after we had put in our order, i.e. for once a seller who provides accurate info. The item was delivered within 24 hours, which was unbelievable. Seller was courteous and helpful. Totally recommended.

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Absolutely brilliant service - I live in the Channel Islands and everything normally takes an age to get here. I ordered a rug on a Monday evening and to my astonishment it was delivered 2 days later. So pleased with it, a great price too. Highly recommend
Beautiful rug, soft muted colours with a soft sheen. The different depth of pile gives it texture whilst being easy to vacuum and I think will stay looking good for longer
Excellent experience!
From beginning to end - first class. Reassuring communication, superbly packaged!
Without doubt, I will definitely order again. 👌🏼👏🏼👏🏼
I found the company to be very helpful, true to their word. And responding promptly to my queries.
Excellent service. The rug arrived very quickly in a good condition
Very happy with the service I received, I phoned looking for a particular rug, Hassan said he would have to order it from America, which he did, gave me an E.T.A of 6 weeks, six weeks and a couple of days later I had my beautiful new rug. Hassan was so helpful, would recommend to anyone. Thank you,
A large choice of rugs that arrived when expected and when I wanted to return one of the rugs from my order I had great customer service
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