Elavon UK Anmeldelser 

Helpful and polite and answered all my question effeciently

Maybe my experience is not typical, but it was appalling from beginning to end. My credit card processing that used to be handled by Barclaycard alone, now required three companies - Takepayments, Elavon and Opayo.

The set up of my ecommerce was hideous in its complexity, user friendly it was not. Monitoring of transactions and fees while trading was equally challenging due to the number of websites, portals, passwords and user names one needed to maintain - it made something that used to be easy a time-consuming, spirit-sapping chore.

And don't get me started on leaving the company. I sold my business in June, and emailed them to give official notice expecting the 40 day notice to kick in then from that date at the end of June. I also included in that email a request to change the email on the account to my personal one, as I was passing the business email to the new owners. Of course, they ignored that email, the notice it contained and continued to write to the new owners at my old email address. Thankfully they were kind enough to forward these messages on.

I called Opayo early August to ask why I was still receiving bills for a service I hadn't used in over a month and they treated THAT PHONE CALL as me giving notice, meaning I had to pay until the end of September.

I exchanged many emails with them, and for the sake of my sanity I agreed to pay them £90 for the notice period and for the month of June.. (their bills are in arears).

I offered to make a payment by debit card over the phone, but ironically and quite ludicrously, this credit card processing company did not have the ability to do that. No. I had to (i) make payment by BACS transfer. (ii) Take a screenshot of the payment (iii) Send them a copy of said screenshot to a designated email address. This hardly suggests they place a high priority on customer convenience.

In spite of all this - ALL THIS - I got a text an hour ago from a debt recovery agency appointed by Opayo demanding I call them urgently. It seems Opayo had asked them to recover £60 - again incorrect as it turned out) I sent them a copy of my payment screenshot for £90 too, and they went away to prey upon some other poor soul who hadn't done anything wrong either.

I have now asked for a link to their official complaints procedure and informed them I am asking the PSI and Financial Ombudsman if I can register a complaint with them.

I'm glad others have had a better experience, but needless to say, on this showing I would not recommend this company to anyone.

If anyone from Opayo or Elavon would care to chime in, I would be happy to provide more detail.

Andem was very helpful and managed to resolve my login issues. Great support

The person I spoke with had full knowledge of the issue I was experiencing and although he was not able to confirm when the issue would be fixed he was able to reassure me that I had not been doing anything wrong

our Company has used Elavon for several years
I find all of your staff very helpful and give us very precise help . but I must say that a few of your staff go the extra mile and are a pleasure to deal with Simon Bird is very much one of them.

Great service from Simon today, straight forward and to the point.

very knowledgeable - helpful.

Simon on support was incredibly helpful, thank you

Excellent customer support. Solved our issue in professional and efficient manner. Thank you.

Johan helped me with my query he was just brilliant

Patient, clear and helpful! Did not make me feel under pressure for time and got the job done as I needed to get done!

Great customer service from Andem, explained and walk me through the process. Was very patience

Good customer services and technical support for an e-commerce integration solution.

⭐ Extremely Disappointing Experience

Unfortunately, our experience with Elavon has been extremely disappointing.

What should have been a straightforward business process has dragged on for weeks, despite us providing everything requested promptly. Communication has been slow, updates have been repetitive, and getting a clear timeframe or meaningful resolution has been incredibly difficult.

For a company providing such an important service to businesses, I expected a much higher level of efficiency, accountability and customer support.

The delays have caused unnecessary disruption and financial pressure on our business, yet there has been very little sense of urgency in resolving the matter.

After years as a customer, this experience has seriously damaged our confidence in Elavon.

Very disappointing service and unfortunately not a company I could currently recommend to other business owners.

I am a new user and I am utterly clueless, so much so I wasn't even really sure what my question was but somehow despite that Simon and Keith managed to sort me out . . . amazing . . . the hold music is terrible but I was not on hold for long so it was ok!!

Also das ist der größte Müll! Die haben mich echt in einer sehr sehr schlimmen Situation gebracht und chillen noch mit dem Geld bei sich!
Ich habe Mitarbeiter verloren und Kundschaft!

Ich werde auch bald mit meinem Anwalt dagegen vorgehen und lasse es nicht einfach so auf mich sitzen! Geht lieber alle zur Flatpay die sind günstiger und haben echt sehr sehr guten Service!

Terrible customer service - would not recommend them at all to process your card payments - if you do please make sure you read all the small print - steer clear - there are plenty of merchant services out there!

Andem was fantastic and solved my problem efficiently. I would recommend Elavon to anyone.

Following a bereavement amongst our charity trustees we could not log into our opayo portal. We tried for several month, but were unable to get through security & the system wanted to contact our account administrator by email or phone which was not possible as he was dead & so were his email & phone accounts. It wasn't helped by my lack of understanding of the different roles of opayo & cardnet. They both need better systems for dealing with bereavement. When I finally got through to the call centre & spoke to the right person he was great. Evalon Opayo need to establish a better system for dealing with bereavement. We cannot be the first people this has happened to.