It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Vis mer
Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.
Selskapet har svart
Connected Fast / Spoke to someone who understood what I was saying - provided solutions quickly Professional/Polite/Friendly All solved
Informasjon om virksomheten
Skrevet av virksomheten
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Kontaktopplysninger
125 Old Broad St, EC2N 1AR, London, Storbritannia
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Charged and then returned with a fee!
I ordered products from brinsea.co.uk and paid for them. The money was deducted from my account, but the payment was returned with a currency conversion fee. Afterwards I was advised to try paying via PayPal, but again the money was taken and the payment was returned with an error: “PayPal returned an error, please try a different card.”
The payment gateway is completely unusable. I tried many times, with the same result
5. mars 2026
Anmeldelse skrevet uten oppfordring
Transaction Error
We had an unfortunate issue with the transactions on our card machines. Majella was supportive, patient, thorough, and communicative during the whole process. Thanks again to the customer service team.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Infinite loop of automatic answering
I was directed to the customer call number to make changes to my account, but the automatic answering takes you in a repeated infinite loop that never connects to anything.
Seems like a very convenient way to make it exceptionally hard to cancel or change your service with them, which is just deceptive.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking a moment to share your experience with us, Jean. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66895, and we will call you directly to assist. We look forward to hearing from you. Warm regards. ^Heather
Very helpful
Something I had been working on for a couple of months was solved in a matter of minutes with a a very helpful chap.
2. mars 2026
Great customer support from Daniel 🤩 …
Great customer support from Daniel 🤩 We were struggling to set up our account but Daniel was really patient in guiding us through each step and explaining how to use the portal, thank you we couldn't have done it without him.
2. mars 2026
I received a great customer service…
I received a great customer service from Stuart King
27. februar 2026
Lorna was super friendly
Lorna was super friendly, patient, and helpful. She explained everything clearly and gave me exactly the help I needed – plus she made me laugh!
26. februar 2026
Svar fra Elavon UK
Thanks for the shout out. We're glad you received wonderful service from our agent Lorna and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Excellent service from Andem
Excellent service from Andem - Fixed my issue within 2 minutes
26. februar 2026
Quickly sorted!
Lovely call to Lorna, who answered and sorted my query within a couple of minutes. Thank you!
26. februar 2026
Svar fra Elavon UK
We appreciate the shout out. We're glad to hear our agent Lorna went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
It is extremely hard to log in to…
It is extremely hard to log in to Elavon connect. Everytime it says the password is wrong and we have to change it. It takes a while for emails to be answered.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking the time to share your honest feedback, Mrs. Evelyn. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your phone number and MID to askelavon@elavon.com, including reference number 66617. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Always quick and helpful.
23. februar 2026
Great support from Andem today
Great support from Andem today, resolved in under 5 mins
23. februar 2026
I wanted to take a minute to say a huge…
I wanted to take a minute to say a huge thankyou to Lorna Yates, she went out of her way to help me with an issue and i really appreciated it. Thank you Lorna
19. februar 2026
They all scammers don’t use Elavon dont…
They all scammers don’t use Elavon dont use take payments. First month they’re good eftre they charge you more and more, plus when you close with them they charge you lots of money
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking a moment to share your experience with us, Ervin. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66201, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather
Great service
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thanks for the shout out, Miles. We're glad you received wonderful service and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Svar fra Elavon UK
Thank you for taking the time to share your experience, J. We are happy to hear the visit met your expectations for great service and hope you have a great day. ^Ray
To improve communications with back up
The person I spoke to was helpful and understood the issue-Alicja Pawlikowska- here was excellent service
The problem was that the letter remediation was not received by us and only knew there was an issue when we received an email- there should have been a phone call
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking the time to share your experience, Mr. R. We are happy to hear the visit met your expectations for great service and hope you have a great day. ^Ray
problem solved quickly
I had an issue logging into my account. Tim quickly identified my issue and was able to rectify very easily
9. februar 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.