Bad vibes from the get go
I bought a barely used car, model year 2022 with 7500 miles on it, and the owner provided details on a service package he bought from EFG (something called the Maintenance Value Plan). He said it should be good for 2 or 3 oil changes and signed a form that I would just have to mail in with a $50 dollar transfer fee and the coverage would go to my car. Nice gesture, but I never heard of this company before and am wary about aftermarket warranty packages like this - they often don't cover much, if anything.
I called my local dealer and asked if they'd ever dealt with this company before, and they hadn't. They said they'd do the work, but I would have to submit for repayment by EFG, and that it was important to ask them about reimbursements.
Next I called EFG to verify it would honor the plan and to ask what was covered, but they refused to provide any details whatsoever - would not even tell me what would be covered in a similar plan, etc. I figured they might try to upsell me on to something more expensive, but she didn't even do that - just threw up a wall and refused to help or pass me to someone who could. Weird - what's she hiding?
I don't fee so good about spending $50 to transfer into a plan that I'm not even sure will be honored or without knowing for certain what's in it. Throw in the fact my phone popped up a "possible scam!" message as soon as I entered their phone number and I did not get good vibes at all.
On EFGs web site the discussion about these warranty and service packages is all about how much money the dealer can make by selling them. Very little focus on the customer or why they might want to buy one. This tells me a lot about the kind of people they sell to and what they think of the end consumer (that they are too stupid to do any research, so who cares if we talk about fleecing them right on our own web page, etc.)
Better to avoid this one before your first headache trying to get any benefits from their products. The phone was right - it's a scam.
1. september 2022
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