I bought the cashmere scarf as part of my son's 50th birthday present. He was thrilled with it and very much appreciated the quality of the product and the beautiful packaging. It absolutely "nailed... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The product (cashmere scarf) is gorgeous, it’s a gift for my sister in law and she loves the colour. Packaging is luxurious as befitting for the item. The customer service was excellent as I had an is... Vis mer
Terrible, never picked up the telephone was on hold for over 40 minutes twice. Placed an order and wanted to change delivery address, sent an email within 20 minutes of placing th eorder requesting ch... Vis mer
Selskapet har svart
I found Edinburgh cashmere instantly after searching “poncho”. Payment was easy and quick. The Poncho arrived within two days.The poncho is high quality. It came in a beautiful gold bag.Presentation... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Edinburgh Cashmere is a fashion brand, designing and producing Pure Lambswool and Pure Cashmere Scarves, Stoles and Mini Capes. This is the authentic and original Edinburgh Cashmere Brand in the UK.
Kontaktopplysninger
21 Young Street, EH2 4HU, Edinburgh, Storbritannia
- 0131 370 8705
- contact@edinburghcashmere.co.uk
- edinburghcashmere.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 70 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The modeling is actually jokes😂
No one is talking about their modelling for the scarves? It’s genuinely so hilarious, me and my mum were laughing for aaaages🤣
That’s all I actually wanted to say, I havnt ordered anything from here but I gather from what people r saying, it’s not great… so I think the one star review is warranted, it can pass as on the behalf of everyone else who didn’t get their packages when they should’ve.
It’s also defo not cool for them to be saying they r based in Scotland ect when they clearly rnt…😕
Outstanding quality …
Just received my Edinburgh Cashmere scarf, i purchased as a Christmas present, wow seriously it’s a beautiful scarf for my niece, I’m looking forward to giving it, I can also recommend the gift box option it’s exceptional quality and really suits the product. Fast delivery highly recommended company
very good experience and great customer…
very good experience and great customer service! Thank you Trust Pilot!
Poor Customer Service
I ordered a scarf on 7 September 2024 and it never arrived. Tried emailing with no answer. Tried phoning and only ever got through to a voicemail. I presumed this company was a scam and so reported as such. After another 2 weeks I had a phone call out of the blue saying the item had been sent, however it was sent to the wrong address and only by untracked 2nd class post. They therefore sent another which did arrive so I now have the item. However; sending such an item 2nd class with no tracking is very poor. Not replying to emails asking where an item is is very poor and not having someone to answer the phone is also very poor. 2 stars because I actually received the item albeit 6 weeks late and a month after the birthday the present was for.
Scam
I ordered two stoles on 08/25/2023 (order #1101) that should have been delivered within a week, but I never received them. The only response I have received from Edinburgh Cashmere customer service is that they had a problem with the delivery company. Two months have passed since then and I haven't got any solution, a new delivery, refunded or merely an answer to my email. I have lost the opportunity for the gift I was going to give, and my money. My conclusion can only be that I have been scammed.
No customer care at all
I made my order 9 days before the Christmas's eve, hoping the package may come within 7 working days as written in their website. However it has been more than 2 weeks already. I contacted the company twice but just silence responses me. I have come to this website since I started investigating if their commerce website is a scam. The company just emailed me the receipt, did not have any information relating to the list of orders, or package delivery links. Bad experience!
Stay away!
I tried to contact them several times via E-Mail and their instagram account! They don't reply! To me it is a scam! If you don't provide a customer service something is off! This is a huge flag for me!
No product and no contact
I have ordered a wrap as a Christmas present. 9 days after ordering I have received no information about despatch. I have enquired by email, but they have not replied. Phone calls go to the EE message service. I do not recommend this firm and I shall never use them again. I am beginning to wonder if it is a scam.
Avoid them
It is sad what this company is doing. Awful rude communication, products "designed" in Scotland, but not by them... and made in China. And if you try to raise your voice owner or people around him will start threatening you. Avoid them
I’m so impressed with the service.
I’m so impressed with the service from Edinburgh cashmere, I bought a DC check stole for my mother as Christmas present, she absolutely loves it, she really likes the softness of it and the design. I got a free next day delivery, really happy with all the service will definitely recommend to anyone.

Svar fra Edinburghcashmere
Beautiful scarf and lovely packaging
Beautiful scarf and lovely packaging. I’ve ordered the Red check lambswool scarf. This scarf is exactly what I wanted. I will be ordering another one for my daughter. This is the only Edinburgh Cashmere! Thank you!
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