Eden Motor Group Anmeldelser 3 168

Took my car (under warranty) to Eden, Basingstoke. One of the worst customer experiences I have ever received. It was supposed to be there for two hours. Ended up being 4 weeks. Zero empathy, next to no communication. The customer services person never called, so I had to call and be on hold every other day. They promised to call, it never did. Cost me a fortune in hire car fees. I wrote to the manager and never even got a response. They really couldn’t give a toss.

I usually book my MOT at Eden MG on Pensioners Pound Day each year, mainly because it gives me somewhere to wait while the car is being done, even though the garage is over 40 minutes from where I live. I’m not familiar with Newton Abbot at all, so I rely heavily on directions.

Before my most recent appointment, the garage called me twice to remind me about the MOT. Despite me mentioning that I was travelling all the way from Tiverton, nobody told me that there were roadworks directly outside the garage. Had I known, I would have planned for it.

When I set off, Google Maps ended up taking me into a housing estate behind the garage. Trying to find my way from there, I ended up down an extremely narrow lane with bollards at the end. Feeling stressed and trying to reverse safely, I unfortunately clipped a wall and damaged my car. I fully accept that the accident itself wasn’t technically the garage’s fault — but I strongly feel that if they had told me about the road closure when they called, I could have avoided the entire situation.

Because of the damage, my MOT failed and the car needed repairs, which they told me would be done within two days. On the day they said the repairs would be completed, I rang to check if the car was ready, and they confirmed it was. I arranged for my brother to drive me all the way down after work. When we got there, I was told everything was fine and I could take the car. When I asked about paying, they mumbled something about it being under warranty and said they’d call the next day if there were any issues.

The next day, the MOT was still showing as failed. When I called, they said they’d have to ring me back because they didn’t have the details to hand. When they finally did, I was told the car still needed to be retested and that I needed to bring it back for a quick 10-minute check. Considering it takes us over 40 minutes each way, we were very unhappy that they hadn’t done this before letting us take the car home.

They said they would compensate us by knocking some money off the repair bill and asked us to return within two weeks. We agreed on a date and made the long journey yet again — only to be told that because it had been “over 10 days,” the car now needed a full MOT again, which would take an hour, not 10 minutes. Once again we had to find something to do for an hour in an unfamiliar place.

They did eventually give us £150 off the repairs, but honestly, the entire experience was incredibly stressful and could have been avoided with one simple phone call warning me about the roadworks outside the garage. For me, that lack of communication set off a chain of problems, wasted time, and unnecessary upset.

Bought a used car in September 2025 from Ian at Eden in Kidlington. I dont normally buy from dealers as they are not known to be trustworthy. However I needed a type of car to assist me in my "Care job". Ian knew my reason for needing this car and my trust issues. I spent more then I wanted. Small issues like door seal scratches were not done and I found sweet wrappers. After using the car for a few weeks. The clutch was really high, I contacted Ian and was told he would speak to servicing. No reply. So I sent emails im still waiting. Should of listened to my gut, ive been driving 37 years and I would never use Eden or any dealer again.

Eden torquay Bought my bayon from Edward, and I have to say that in all my years of buying cars, I have never met such a brilliant, knowledgeable, and helpful salesman as Edward. I drove 170 miles arrived at 7.30am, bit tired, the welcome was great very simply nothing was too much trouble. Give him my warmest regards, and also a pay rise. So refreshing to meet someone like him.

We bought a used Ford Fiesta today from Eden Newbury. I cannot recommend Graham Caddy highly enough. He was extremely professional throughout the negotiations and very amenable. We are delighted with the car. Thank you Eden and special thanks to Graham!!

I honestly thought I had a good relationship with Eden motor group in Wokingham, I was wrong, I popped in because there was a small issue with my car and there was an easy way to fix it but they wouldn’t do it just in case something happened, if that is the way that they work then how do they get things done. I also asked if they would be able to allow my will to be fixed as I curved it whilst my car was in having some work done, again it was no we can’t do that, and that seems to be the thread of Eden Wokingham no we can’t do that, no seems to be the only words that they know, so I think in future I might be going to a different garage because I’ve found them extremely unhelpful there is one lad there that just doesn’t seem bothered when you speak to him and I find him quietly obnoxiously rude, the sales person I thought I had a good relationship with, well that doesn’t seem to be going the way that I thought it was. If I’m going to get another HYUNDAI I will be going to a different garage 

Would give 0 starts if I could. Got a car 5 months ago from the Reading branch and got a recall. I took it to get it fixed and they claimed to have fixed it then it broke down a day later. I then took it to the Basingstoke branch to get it fixed then after picking it up it broke down an hour later. The communication from both branches is a joke. They don’t answer the phone and when they say they will call you back they don’t. Never buy a car from any Eden branch as you will get a bad car and terrible customer service.

Eden Banbury returned my car with a turbo vacuum hose taped-a safety critical component-without informing me. They had 3 clear opportunities to disclose this and chose not to. The fix failed in under an hour. I was blamed for them rushing the repair as they stated I had demanded it back by a certain time-totally untrue. While an apology was offered, it felt superficial-no genuine ownership of their failures, accountability, safety risk or impact on customer trust. I would not recommend Eden Motor Group to anyone who values safety, transparency or professional integrity.

Went to Eden Vauxhall Fareham on Saturday to look at a Suzuki Vitara
At first I told the sales guy the auto trader evaluation on my car was £7200
All seemed fine till he tested my car to find a minor fault with sunroof not working which he then revalued my car at less than £5000 which was a Suzuki Vitara also
Wow that was unbelievable they were unwilling to increase the part ex or drop the price on the car I was interested in
To drop the part ex by over 2000 is not acceptable I walked away

I recently had my car serviced at Eden Motor, but unfortunately, just two days later, my battery died. I was disappointed to learn that a battery health check isn’t included in their standard service.

I expected a more comprehensive inspection given the service cost, especially since battery health is an essential part of vehicle reliability. It left me questioning the value of the service provided.

I hope Eden Motor considers reviewing their service checklist to include basic battery testing so customers can have greater confidence in the overall care their vehicles receive.

I could write several pages on the generally poor aftersales service I've received, but I won't bother as I'll just be repeating what others have said below. I do feel that I should make potential customers aware of two main points:

- If you book in for repairs you will be asked if you need a courtesy car. I assume this is done from a central office rather than the branch, because on at least 5 occasions I turned up to Eden Exeter and they didn't have a car booked. The manager later informed me that it's because they don't have any available, but clearly this is not conveyed to the booking team.

- More importantly, despite Eden's warranty stating they use only new, OE spec parts, they actually use reconditioned parts where possible as standard practice. The manager somehow kept a straight face when telling me these are just as good as new ones, while at the same time explaining the two "new" driveshafts that have just been fitted now have to be removed and replaced again with actual new ones, as the refurb parts were not up to standard.

I won't be buying another Vauxhall since Eden are my only local garage choice, and I'd be mad to voluntarily subject myself to this again.

EDIT: Eden's response helpfully asks me to contact them for a resolution. I have already done this and have received Eden Motor Group's formal final response to my complaint, which essentially says they see no issue with using refurbished parts, despite the warranty document I was provided promising only new parts, as they're apparently just as good. See comment above about having to replace sub-par refurbished parts...

Absolutely awful - do NOT buy a car from Eden Vauxhall Swindon. Bought a three year old car on finance over £14,000 for a fault light to come on within 3 days and car was shocking to drive. Thought I had done the right thing going to a “reputable” garage and warranty too but wanted to reject the car under consumer rights act and have got no where. Been fobbed off between Swindon and Reading branch. Currently have no car and doesn’t look like any resolution -

Exeter Vauxhall Far too much to criticise but red star sums it up

7 full weeks for call back work on my ve73...peugeot 3008 and still dont know when it will be ready. The amount of trouble ive been caused is too much to mention. Work started n 18th August and still going on

Awful experience from Swindon branch. Salesman useless, awful service, repairs not done to vehicle they said would do prior to collection, no valet done, car wasn’t fit for collection. Have asked them a query 3 times and still not resolved despite assurance I would get a reply. I’ve been purchasing cars every 3 years for 30 years and this was the worst experience in all that time

Just spoke to David at Eden Moter group in Bicester it was possibly the best service showing full Openness and honesty towards my purchase options with helping both myself and his team preparing my payment options before we even discussed the transaction whilst also giving me full guidance towards my purchase and excellent knowledge on my vehicle of choice with many options to chose from. The only downside I can think of is that there were so many excellent options David presented that It was a hard decision to chose one over the other if I’d have it in the budget I would’ve probably bought all vehicles presented after that interaction but I am more than happy the the vehicle and service from David thank you again for the experience and easy transaction.

Sent to 'feedbackedenATedenmotorgroup.com'

Dear Sir/Madam

I visited your Basingstoke centre on 5th Sept to view RF21LWD.

When I arrived, I waited 20 minutes for a rep to become available. The mileage on the car was 4.5k higher than advertised. IT IS STILL SHOWING AT THIS LOWER VALUE ON YOUR WEBSITE.

The car was dirty, the engine clanked on every cycle of the wheels, the brakes didn’t respond adequately, and the rear camera didn’t work.

I think the used car manager was ‘Will’. He shrugged-off my mileage concern by saying, ‘the car is correctly priced anyway’.

Unbelievably poor quality customer service. I will be sharing my thoughts with the wider car buyer community.

Mark

Been a loyal Hyundai customer for a long time. This is my third brand new car with you. Used to be a very good customer service, but has gone significantly down hill (Basingstoke).
The lady at the reception (3rd September)was totally not interested to listen to me. My brand new car of just a year old and just had a servicing last month, had an issue, but which i understand. But like i said, it was the customer service lacking attention
She was not interested to listen to me, no eye contact, busy on something else, not willing to support and suggest and seems like they are not using the client's surname to address, anymore
She might be too young to understand the customer service, but you as a company will loose a loyal customer if this continues

The worst customer service ever. Booked a service appointment to repair my Hyundai more than a month in advance, dropped the car very early in the morning (around 8.15) and have been told it would be done by end of the day. Despite not having anyone bothering give me a call with an update on the car, showed up at 5.30 to understand that the car was not even touched due to shortage of staff and with a promise that they would TRY to do my car the next day. I understand shortage of staff is not easy to control/avoid but having someone warning me in the morning or calling me during the day saying the car wouldn’t be ready is the minimum to expect from a decent customer service. From refusing to provide me with a courtesy car because I only have an EU license to an awful lack of communication I am seriously considering not returning back.

I had the great pleasure of buying a new car from Eden Mazda Old Basing. Ben Chaffey was extremely knowledgeable about the product. The price from Carwow was honoured. Ben made the buying a new car fun and not the normal drudge which has become the norm it seems. From the beginning to end of the sale was just an hour. Fun,Professional and a great deal. A great experience.