The company delivering said they came one day and said no-one was in and I was on my drive always working. They then said they called again and never turned up abd sent a photo of my address which wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After trial (and lots of error) we discovered Ecoblaze Charcoal Briquettes for our Green Egg. Simply the best clean and odourless briquettes that allow you to cook expensive ingredients without fear o... Vis mer
Selskapet har svart
Usually bought cheap logs until I tried ecoblaze. Logs have lower moisture, burn longer and cleaner than budget logs from big stores. Might pay a couple of quid more but I think you get a longer burn... Vis mer
Good overall experience, nice website, great product range and very competitive pricing inc free next day delivery. The only negative was the “delivery” aspect, I ordered at 2:20pm on 22nd and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om ecoblaze
Skrevet av virksomheten
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Kontaktopplysninger
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Storbritannia
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Enestående
552 anmeldelser
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra ecoblaze
We are so glad to hear that you’re happy with the quality and value of our firelighters!
However, we’re sorry to hear that the delivery didn't quite keep pace with the product. We aim for a seamless experience from click to kindling, so we’ll certainly be looking into this "hiccup" with our courier to ensure your next order arrives right on time.
Thank you for the honest 4-star feedback—it helps us get better. We look forward to serving you again soon! Kamva - CS Team
Really good fire lighters
Really good fire lighters, stay alight for ages making the lighting of my wood burner so easy. Nice and quick postage.
3. februar 2026
Svar fra ecoblaze
We are thrilled to hear that our firelighters are making your wood burner routine so much easier. At Ecoblaze, we design them to stay alight long enough to ensure even the trickiest logs catch, so it's great to know they’re performing exactly as intended for you.
We really appreciate your feedback on our quick postage, too. We aim to get your fire-starting essentials to your door as fast as possible! Kamva - CS Team
Thanks for the firefighters ,they always…
Thanks for the firefighters,they always work,
2. februar 2026
Svar fra ecoblaze
Thank you so much for the 5-star review!
We are thrilled to hear that our firelighters (or "firefighters" as we like to think of them too!) are doing such a reliable job for you. At Ecoblaze, we know that consistency is key, so it’s great to hear that they "always work" exactly when you need them.
We really appreciate your support and look forward to fueling your next fire! Kamva - CS Team
They are a great product
They are a great product and delivery is quick and reasonable price.
2. februar 2026
Svar fra ecoblaze
We are delighted to hear that you’re enjoying the quality of our products. At Ecoblaze, we work hard to balance premium performance with a reasonable price point, so it’s great to know we hit the mark for you.
We really appreciate your feedback on our quick delivery, too. We look forward to being your reliable source for future orders! Kamva - CS Team
Natural firelighters were good price
Natural firelighters were good price, work well and were delivered very quickly
31. januar 2026
Svar fra ecoblaze
It's fantastic to hear that our natural firelighters are hitting the mark for you! We take a lot of pride in offering an eco-friendly way to start a fire that doesn't sacrifice performance or break the bank.
We’re also glad our delivery team managed to get them to your doorstep so promptly. Thanks for choosing Ecoblaze—we look forward to helping you get your next fire going! Kamva -- CS Team
A very good value for money product…
A very good value for money product which burns instantly. So much more environmentally friendly than the old style firelighters I was using. It was delivered promptly & nicely packaged. I will definitely buy again.
23. januar 2026
Svar fra ecoblaze
It’s wonderful to hear that you’ve made the switch to our natural firelighters!
We really appreciate you highlighting how quickly they ignite; there’s nothing better than a fire that gets going instantly without the harsh chemicals of "old style" alternatives. It’s also great to know that our packaging and prompt delivery added to your positive experience.
Thank you for choosing a more environmentally friendly way to stay warm—we look forward to your next order! Kamva - CS Team
Very quick delivery and an excellent…
Very quick delivery and an excellent product. Using every time we light a fire in our woodburner.
23. januar 2026
Svar fra ecoblaze
It is great to hear that our products have become a staple part of your daily fire-lighting routine!
There is nothing quite like the reliability of an Ecoblaze fire when you're getting your woodburner going, so we are thrilled that the quality has met your expectations. We also know that nobody likes waiting around for fuel, which is why we make sure our delivery process is as rapid as possible.
Thank you for your support—we look forward to helping you keep those fires roaring! Kamva - CS Team
wet n damp
well i received my firelighters on sat nice quick free postage ..
the box was bent up and damp one corner was wet and soaked through to the firelighters....not great ide suggest better packaging or new courier
30. januar 2026
Svar fra ecoblaze
Hi Darren,
Thank you for your feedback. We’re glad to hear your firelighters arrived quickly with free postage, but we’re very sorry that the packaging was damaged and some of the contents got wet.
We appreciate your suggestion regarding improved packaging and will review this with our team to help prevent similar issues in future. Your feedback is very important to us, and we’re committed to ensuring a better experience next time.
Kind regards,
KM
Delivered on time
Delivered on time, only a few days after order and at my Porch. Thankyou
29. januar 2026
Svar fra ecoblaze
It’s always a relief when a delivery lands exactly where you need it! We know that convenience is just as important as speed, so we’re glad our courier was able to get your order safely to your porch only a few days after you placed it.
Thank you for choosing Ecoblaze and for taking the time to share your experience with us. We really appreciate the support! Kamva - CS Team
Svar fra ecoblaze
We love hearing that our delivery speed hit the mark for you!
There is nothing quite like getting your supplies exactly when you need them, and we are so glad we could get your Ecoblaze order to your door without delay. It’s also great to know you’re happy with the pricing—we work hard to ensure our customers get premium quality at a fair rate.
Thanks for the support, and we hope you enjoy your purchase! Kamva CS Team
Updated - Missing item and email doesn't work. Got in touch by phone and missing order sent.
I am updating my review (originally 1-star). I had a missing item- I received part of my order (logs) but not the firelighters. Tried to contact them using the email given but it didn't work. Phoned them and they have now resent the item. They are getting your emails, but sometimes you can get a MAILER-DAEMON notification to say that it hasn't gone through. Pleasant on the phone and now hoping I will get my item. Very good logs (fit easily into the stove and there's no bark so there is hardly any mess with them). I also like the eco-friendly jute bags instead of the nylon ones.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra ecoblaze
We truly appreciate you taking the time to update your review and for your patience while we resolved the issue with your missing firelighters.
It’s great to know that our team could get things back on track over the phone and that you found the service pleasant! We also appreciate the heads-up regarding the email notifications; we’ll certainly look into that technical quirk to ensure our communication is as smooth as our deliveries should be.
We're so glad you’re enjoying the logs! It’s wonderful to hear that the lack of bark is keeping your hearth tidy and that our eco-friendly jute bags are hitting the mark. Thank you for sticking with us—we’re confident your firelighters will be with you very soon to complete the set. Kamva - CS Team
Svar fra ecoblaze
It’s great to see a returning customer!
There is no better compliment than "multiple times"—it tells us that our Ecoblaze firelighters are doing exactly what they’re supposed to do, time and time again. We’re so glad they’ve become a reliable part of your fire-lighting routine.
Thanks for your continued support, and we’ll be ready whenever you need your next top-up! Kamva - CS Team
Svar fra ecoblaze
We love to hear it!
There is nothing better than knowing a customer is happy with both our service and the quality of our Ecoblaze products. We really appreciate you taking a moment to share the positive vibes—it keeps our team motivated to keep delivering the best.
Thanks for the support, and enjoy your purchase! Kamva - CS Team
Very Impressed
Very quick delivery and easy to order online.
Impressed with the eco firelighters, they do a great job!
21. januar 2026
Svar fra ecoblaze
It is wonderful to hear that we’ve made a great first impression!
There is nothing quite like the efficiency of an Ecoblaze firelighter to take the hassle out of starting your fire, so we are thrilled to know they are doing such a "great job" for you. We also strive to make the digital side of things—from our website to our rapid delivery—just as effective as the products themselves.
Thank you for your support and for choosing a more eco-friendly way to stay warm! Kamva - CS Team
Svar fra ecoblaze
It looks like we’ve found another creative name for our firelighters—"Collage starters" is a new one for us!
We are so pleased to hear that everything was "spot on" with your order. Whether you're using them for a cozy night in or getting a project started, we’re glad Ecoblaze could deliver exactly what you needed.
Thank you for the 5-star support and for sharing your experience! Kamva - CS Team
Great Firelighters
Good price and fast delivery.
So much better than those smelly firefighters.
Highly recommended 10/10
27. januar 2026
Svar fra ecoblaze
Thank you so much for the 10/10 recommendation!
We couldn’t agree more—moving away from those "smelly" paraffin-based starters is a total game-changer for any home. We’re delighted that you’re enjoying the clean, odorless experience that Ecoblaze provides, along with our competitive pricing and speedy delivery.
It’s great to know we’ve earned your seal of approval. We look forward to your next order! Kamva - CS Team
Easy to order at a good price
Easy to order at a good price. Usual problem with EVRI delivery, but although delayed a couple of days at least it eventually arrived at our house.
I particularly like the easy to use and store box for the firelighters.
26. januar 2026
Svar fra ecoblaze
We are so pleased that our firelighter box is hitting the mark for you! We put a lot of thought into making our packaging as practical and easy to store as possible, so it's great to hear that's making a difference in your home.
We also appreciate your patience regarding the slight delay with EVRI. While we aim for every delivery to be seamless, we’re glad your order found its way to your doorstep safely in the end.
Thank you for the "Easy to order" feedback and for choosing Ecoblaze! Kamva - CS Team
No delivery
Next day delivery is a joke. My parcel is supposed to be with the delivery partner. It has been there more than 10 days but no delivery. I have tried to email the company but their email does not work. I have phoned them to be told we will deal with your delivery next week. NOT GOOD ENOUGH
22. januar 2026
Svar fra ecoblaze
Hi Peggy,
Thank you for your feedback, and we’re very sorry for the frustration caused regarding your delivery and the difficulty contacting us. We completely understand how disappointing that experience must have been.
Our records show that your parcel was delivered on 03/02/2026. However, we sincerely apologise for the delay and the lack of clear communication beforehand — this is not the standard of service we aim to provide.
We will be reviewing this with our delivery partner and internal team to help prevent similar issues in future.
Kind regards,
KM
Nice eco fire lighters with no smell
25. januar 2026
Svar fra ecoblaze
There is nothing quite like the clean, odorless experience of an Ecoblaze fire!
We’re so glad you’re enjoying our eco-friendly firelighters. Moving away from those traditional, chemical-smelling alternatives makes a world of difference to the atmosphere in your home. It's great to know that the "no smell" factor is hitting the mark for you.
Thank you for the 5-star support and for choosing a greener way to stay warm! Kamva - CS Team
Great wood for our log burner
Great wood for our log burner and love the fire starters too. The wood burns so much better, with less smoke and ash left.
8. januar 2026
Svar fra ecoblaze
Hi Keith,
Thank you for your fantastic feedback! We’re thrilled to hear that the wood and fire starters are working so well for your log burner, giving a cleaner, hotter burn with less smoke and ash.
We really appreciate your support and look forward to supplying you again soon.
Kind regards,
KM
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.