European Consumer Claims Anmeldelser 775

Quick, professional and did what they promised

A little slow to start with, once Wendy Foley got involved it started to move at pace. She kept on my case until I supplied all the necessary information. Would strongly recommend.

Just had a phone call with Michael Carey.
He explained to me what was happening with my claim and also answered questioned that i had.
Thank you Michael at least i got answers from you.

Our journey as a ECC customer started
Oct 2023,our timeshare had a 79 year lease and was on a escritua .
ECC followed a highly professional path of notice to remove points.
And removal off names on escritua by Spanish lawyers
Steven johns was helpful in the process keeping us up to date and guiding along correct path.
He was short on flowery sentences and just kept to facts .
Best Christmas present ever

Imagine going to a restaurant and ordering 2 main courses. One comes in a timely fashion and the other takes an hour to arrive. During that hour, the waiter that you have to deal with turns out to be someone who doesn't seem to understand that as a waiter, he is there to serve you, (not the other way around) and struggles desperately to get words like 'please' or 'thank you' in to his communication. In fact the waiter turns out to be so bad that you insist on someone else serving you. On the plus side, both dishes are OK and are what you ordered. Would you give the restaurant a 5 star review? You couldn't could you? Doing so would be disingenuous.
My experience of ECC has been much like that restaurant scenario. We had 2 timeshare contracts that we paid ECC to help extricate us from. To be clear, as timeshare relinquishments go, my request wasn't a tough one, not least because I wasn't asking for any refund or compensation of any kind, just a termination of the contracts. One termination took just 3 or 4 months to complete. (Tick.) The other took approx a year but then the fact that NOTHING was done to get us out of the 2nd timeshare for about 5 months didn't help. (To be clear - that's 5 months after we'd paid for ECC's help.) I never did come to learn why it took our waiter so long to attend to the 2nd timeshare. (In my experience, he doesn't waste his time answering questions from customers if he doesn't like the questions.) Such was his manner that I refused to deal with him and so ECC put a lady in between us to facilitate communication. She did a great job. She deserves a medal.
So other than that lady, the good news is that our timeshare contracts were terminated and our dealings with ECC ended on December 5th.
But I guess the real measure of any business is best understood when you ask yourself the question "Would I buy from them again?" In the same way that I would not go back to a restaurant with lousy service from a rude waiter (even though the food may be good), I wouldn't use ECC again because of the 'waiter'. (If they took him out of the picture, then yes I would use ECC again not least because it would demonstrate that ECC understand that their 'waiter' needs to not only be effective communicating with timeshare companies but with the customers that they are being paid to serve.)
Whether it's help with your timeshare or going out for a meal, you can get lousy service from rude people in lots of places. What's important to remember is that you have a choice; you don't have to pay for it.

At last out of my timeshare.after many years of trying. I spoke to Wendy at ECC who helped me through the process which was very easy.can!t thank her enough.

Having tried for several years to get rid of my timeshare I decided to try European Consumer Claims. I was a little sceptical at first but they delivered everything they promised. Steven kept me updated throughout the process and was always available to offer advice. I have completed all the required paperwork and now just waiting to hear I am no longer an owner of my USA timeshare.

We went to this company years ago but we never went ahead with the claim. Ever since, they hound me with phone calls and texts every day. In the past 7 days I have received about 20+ phone calls and this is directly after speaking with the caller, explaining the situation and requesting to be removed from the database. I have done this several times but have now given up and just block all the different numbers they use. They came back with vengeance. Do not get involved with this company, they are nothing but pests imo. Btw your email response came into my junk box 130 times lol so definitely problems with your systems I'd say ! There are too many phone numbers to post here I'm afraid 😔
Thanks for your response, I will call your head office in order to try and get my details taken off your database, unless you have passed my details on I do not see how they can be calls froelsewhere and you haven't provided me with any email address to get this sorted so I will take it from here, thank you 😀

Thank you to Steven and Michael for all their help getting me out of my timeshare contract. They kept me uptodate through out the entire process. Id recommend this company if anyone finds themselves in a similar situation.

Very Good but to many different phone numbers

Excellent service everything was explained clearly regarding my timeshare claim special thanks to Micheal Carey who has knowledge and understanding thank you again .

We contacted this Company to assist with a timeshare. they were professional from start to finish. Steven kept us updated with emails and was very helpful and informative with any queries we had. I would recommend this Company if you need any assistance with timeshare.

I was first in touch in April and spoke on a zoom call to Mark Allen who explained the process and the Supreme Court ruling relating to Timeshare agreements. I was then put in touch with the onboarding team who included Georgia Hope. I was introduced to Steven John as this stage. The team gathered all the information and documentation needed in one go. The next I heard was from Steven John nearly eight months later, when he gave me the text to send to Muthu Hotels, and within a few hours I received confirmation from them that my timeshare ownership was finally at an end.
The process was friendly and efficient. I feel I have received an excellent service and would recommend ECC to anyone wishing to terminate their timeshare ownership.

The service received from Stephen Michael Ricky and Taylor was first class.We were regularly contacted with updates and any queries answered quickly.The process was explained well at the outset and guidelines for timings kept too.Thank you all so much very professional service!

perfect plenty of contact very perpetual organisation

Steven handled our case to ensure our contract with Diamond was a thing of the past clearly and professionally. His manner was pleasant and reassuring throughout. Thank you Steven, we are very relieved!

Having tried unsuccessfully to relinquish our timeshare with HGVC we turned to ECC to help with the task.
Steven was a breath of fresh air and extremely knowledgeable about the timeshare business.
He responded promptly to our concerns and dealt with our case very professionally.
We would wholeheartedly recommend ECC to anyone looking to surrender their timeshare.

Steven From ECC, dealt with our query in helping us in relinquishing our contract.
He was informative, professional, well spoken and explained everything we needed to know in simple English.
Communication was excellent, as soon we emailed, he responded straight away and dealt with our case in a matter of days.
I highly recommend using ECC in future.

Steven John; first class. He responded promptly and successfully extracted us from our timeshare maintenance fees.

They won’t stop calling me
Persistent and Unwanted Contact from ECC
Please view my google review that shows a small number of email edit notification(146) within a 24 hour period.

I have repeatedly asked European Consumer Claims (ECC) to stop contacting me and to remove my details from their database, but the calls persist despite my clear requests. The number linked to ECC. This ongoing contact is extremely frustrating and disruptive.

Issues with ECC’s Responses
ECC has responded to reviews like mine with claims that another company might be responsible for the calls, which is inaccurate based on the evidence I have. Despite assurances that my data was removed, the calls continue. Additionally, after sharing my review here, I’ve received an overwhelming number of email notifications due to ECC repeatedly updating their response, creating further frustration.

Concerns About Their Practices
Their actions raise serious concerns about their professionalism, including:
• Persistent unsolicited contact despite clear requests to stop.
• Misleading responses regarding the source of these calls.
• Lack of clarity about their regulatory status.

Escalating the Issue
I have reported this behavior to the appropriate authorities, including the Information Commissioner’s Office (ICO), for potential data protection breaches. I am also considering filing complaints in the UK and Spain if this behavior continues.

Advice for Others
Based on my experience, I cannot recommend this company. The repeated harassment, lack of accountability, and unprofessional behavior are deeply concerning.

Resolution
I strongly urge ECC to:
1. Cease all further contact immediately.
2. Ensure my personal data is permanently removed from their systems.
3. Stop making misleading claims in their replies.

This has been an exhausting experience, and I hope ECC takes this feedback seriously to improve their practices.

I have removed the phone numbers of ECC from my previous reviews which they asked for, so they cannot complain and have this removed! 😁

Update: They have asked me to include team member names so the review is removed when they complain. Their accusations of me calling them is fictional. P.s Trustpilot have confirmed personal details or contact numbers were the reason they removed my previous reviews. Good luck next time ECC! 😁

This company have again today modified the review. To be clear if they do not remove the lies they have made in their reply within 24 hours. I will post a screenshot on my google review(As TrustPilot does not have this feature) of the email I received from TrustPilot informing me that they have warned ECC about their actions and harassment.

ECC still continue to pester me. I have added a screenshot on my google review of the email I received from Trustpilot confirming they have warned them.