Ebury Anmeldelser 

Servizio di gestione pagamenti in valuta estera molto efficiente e puntuale.

dobre warunki wspolpracy i komunikacja z opiekunem

Bardzo dobra obsługa, super kontakt, szybka reakcja na zgłoszony problemy

3 años trabajando con ellos. Genial

Cours de change est plus avantageux que les taux des banques.
rapidité des transfert étrangères.

Una herramienta muy util para transferencias internacionales, ademas un gran soporte.

Jasna i przejrzysta platforma oraz świetny kontakt z opiekunem

Utilizzo da qualche anno Ebury come partner per le transazioni internazionali, in particolar modo al di fuori dell'Europa.
Il servizio è molto buono ed anche l'assistenza.
La piattaforma è semplice da utilizzare e mi fornisce rapidamente le informazioni di cui ho bisogno.
Complessivamente sono molto soddisfatto.

Great partner when you are working with all the different currencies in the world. Being able to sell and buy currency at certain dates, makes it easier to know what we will get, whatever happens in the world in the meantime. Friendly service and quick response when you need them.

Po ustaleniu i zweryfikowaniu kursów walut na początku współpracy, zostały one później jednostronnie zmienione w jej trakcie. W konsekwencji dział poniósł stratę w wysokości 90 tys. zł. Dodatkowo zaproponowana forma płatności za faktury, oparta na podwójnym przewalutowaniu, okazała się bardzo niekorzystna finansowo.

I’ve had an extremely disappointing experience with Ebury’s customer service. Every time I’ve tried raising a genuine concern, my account manager’s response has been to suggest I take my business elsewhere and close my account — rather than addressing the issue. This seems to be their standard approach to any complaint. Attempts to escalate the matter to a manager or other team members have been completely futile.

It’s frustrating and unprofessional to see a company dismiss client concerns instead of resolving them. Definitely not the level of service I expected from a financial institution handling business transactions.

Unreliable for freequent business transactions

The stupid company to work with .. All the people who work inside full of attitude, do not know how to talk nice to customers... they even have guts to say to clients, this is how we work.

few years ago we were shown the door by Ebury, because we were a too small company. few years later they are agressively acquisitioning again. told them we have no interest anymore, but they keep bothering.

Pretending like they have the best transaction costs / currency exchange rates, but they are just picking the right moments to check. no added value compared to just using same-sort services from your avarage house-bank.

So many unsolicited phone calls and emails to both my personal phone, as well as multiple company email accounts. Go away.

Beware… Ebury handcuff you into multimillion dollar currency deals from a simple telephone conversation and then send you a copy of the ‘legally binding conversation’. Then no comms.

In 32 years in business, I have never mis-trusted a company more than Ebury. They are the modern day equivalent of Tenerife timeshare touts in the 80s and 90s.

From a simple telephone conversation of how a deal would work, to being handcuffed into a US$2.2m deal which they claim is legally binding! No “Do you fully understand you’re about to commit to buy US$2.2m” or “Do you fully understand how this product works?” or “would you like the see a demo of our platform before you commit ?” - Nothing. Just a simple ‘rip off” conversation an email receipt for £1.6m which you apparently owe and then silence.

Obviously, we are reporting our experience with Ebury to the FCA as both myself and our legal counsel feel it’s clear this is plain and simple mis-selling.

Please do not fall into the same trap !

Ebury made international payments feel effortless. The onboarding was quick (all set up within a couple of days), every team member I spoke with was responsive and genuinely helpful, and their FX rates beat what I was seeing elsewhere.

Following a very thorough and time-consuming onboarding process, we deposited funds into our Ebury account, expecting a more streamlined approach to our foreign exchange transactions. Unfortunately, our experience has been the opposite.

We operate across multiple jurisdictions and work with a wide range of small service providers such as lawyers, consultants, surveyors, and accountants. While initial payments went through without issue, Ebury soon began requesting extensive documentation for each beneficiary, ranging from passports and ID cards to detailed company information. These are not documents we can easily obtain from professionals who are simply issuing an invoice for their services.

In addition, even internal transfers from our corporate account into Ebury now require disproportionate levels of documentation, including information on equity investors and capital raise agreements. This effectively means going through a new onboarding process for every single transaction. As a result, what should be straightforward transfers are now taking weeks to process.

We have ultimately decided to return to using our corporate bank for FX transactions.

If you are a company without bandwidth for very strict and excessive compliance, you should reconsider testing Ebury.