eBikeParts Anmeldelser 

Good shop, good quality and nice people, easy to contact with them, and maybe there is not much things on stock, but they sell most things which are difficult to find anywhere in EU, so instead of buying something and waiting for a while, you can order from this shop and receive it in couple of days.

Always great service from eBIKE Parts, and great products.

I had an issue with my charger cable. They sorted me out very quickly and for a super deal! Highly recommended

Always quick replies and great support.
Latest was a battery charging issue where the charger-battery interaction does not handle the end of charging "shut-down" of the charger when charging via the Datex2 multi battery connector (Dx3C). How to handle it was sorted. Charge via the RCA ports occasionally to allow proper battery balancing.

Zeer kundig team, door het proffesionele advies ben ik nu weer helemaal voorzien. Echt een aanrader

Looking for a charger for my Super73 I arrived on the eBikeParts site.
I found a great charger with all the settings you could dream of!
The contact by email is going very well, fast, efficient.
Delivery by DHL without any problem.
A consumer experience that I would like to find everywhere.
Thank you Alexandra.

Great customer service I needed a sparepart which came defect for my battery charger. I got send new part very quickly

Easy ordering and good communication when there was a shipping problem. Everything solved quickly and the batteries area good.

Best costumer service that I found yet in the internet.
And they are not only there too sell they care about the community. That is very hard to find people like that in our days.

Excellent answer and very good quality products

The best service i have experienced in a very very long time! eBikeParts care for their customers and stretch for them. They have answered all my many many questions! Can only highly recommend!
The parts are of great quality and shipping is fast even though i’m from Denmark. They did so much to make me satisfied!
Very hard to find shops great like this!

Super service. I ordered a front fork and before they shipped it, they called to ask if I needed a too headset, which they included for free. Highly recommend...

I had a Problem with my Electric pump. I wrote to eBikeParts about my problem and before i knew it, they offered to send me a new working one! Great customer service! I recommend!

Great company, always on service and with great advice. Goods are good quality, delivery is fast, definitely my partners for e-bikes equipment!

Tires came directly from Amsterdam to Texas in a week and a half, very nice packaged and through DHL. Super safe transaction and wonderful customer service
I’ll definitely will going to buy again.
My super73 will perform now as intended with this new tires.

Wat packed and send quickly. Though DHL was maybe not the best koerier to send it with. Tyres are installed. Look great and gives my MateX a far more better driving experience. I recommend this shop.

Great communication and even helped me to find a special shipping solution for Malta. The quality of battery (52v) and charger is amazing much better than the original from Mate. I'm so happy to be able to use my mate again after it's original battery died and Mate failed to deliver a replacement yet. Highly recommend this amazing vendor! Update: Ordered a Golden Fork and Handlebar, It's like having a new bike! Amazing quality and very friendly & responsive costumer service. Best!

Ron Tusko

7:18 AM (2 minutes ago)

to me
I have recently had the good fortune to meet Augusto (via email) after buying a MateX compatible battery. I was having some problems with charging and he spent an extraordinary amount of time talking me through some of the issues that could be causing the symptoms. He never gave up offering different ideas until he hit upon the fix. I had been without my bike for 8 months or so due to my not having charged my batteries periodically over the winter. Without the ability to ride I bought a new 52V battery from ebikeparts. If anyone has any doubts about this battery, forget them now...it is truly amazing, compared to the original MateX 48V battery. Yesterday I rode 20 miles before the battery registered a drop in voltage. I think this is truly amazing!
Augusto exemplifies what customer service should be (competent, understanding, friendly and not the "fake friendly" that you get from most other sites) it was refreshing. Buy from ebikeparts and if you have any issues, ask for Augusto.