EasyPhones Anmeldelser 9

Mera mobile lene ka experience bahut hi kharab rha h maine iphone 13 pink colour order Kiya phir easy phone se call aaya pink available nhi black h maine bola thik h wahi bhej dijiye baad mei ye log green colour ka bhejate h wo bhi 5 se 6 colour bhi nikla tha or 2 se 3 jagah dents bhi the or ek jagah kone mei pichka hua Mila toh mai easy phone mei call Kiya toh battmizi se baat karte h ki aap pagal bna rhe ho ye kr rhe ho wo kr rhe wo koi bhi proper zabab nhi mila toh mere hisab se yaha se phone 📱 lena matalab ek se chutiyapa h toh please koi bhi enke yanha se koi bhi phone na lo

i ordered iphone se from them before 10 days . there is no update from them. yesterday i called them to ask my order status and they said it will ship today now 24 hours haas been passed but no reply from them.
they are scammers do not waste your money on this fraud website. all positive reviews are fake here. so please stay away from such thief.

Excellent service 100 % good condition phones

very excellent

🚫 EasyPhones – False Promises, Poor Quality Devices, and Unprofessional Support

Why Should not choose,
1. Replaced with ungenuine parts
2. Replacement also not proper engineering
3. Battery % is fake. They boost and show wrong info
4. Not Indian variant.
5. False color and variant in website, they will call and compromise on color, threat otherwise it will be delay.

I’m sharing this review to help others avoid making the same mistake I did. I purchased a refurbished iPhone 15 Pro (128GB) from EasyPhones , expecting quality and service based on their glowing website claims. Instead, I received a device that’s almost unusable — and experienced customer support that was dismissive and downright rude.

🔍 Here Are the False Promises EasyPhones Made — and How They Failed:

1. “7-Day Hassle-Free Return Policy” – ❌ Misleading

Their website clearly claims a “7-day return policy” — but in reality, once the product is sold, they avoid taking it back. I raised the issue within the return window, but they kept delaying, denying, and ignoring the request, and no replacement or refund was ever initiated.

2. “100% Battery Health Guaranteed” – ❌ Not True

The iPhone I received had only 92% battery health, and the charge lasted barely 4–5 hours with minimal use (just WhatsApp and Instagram). When I raised this concern, they conveniently said battery isn’t covered under warranty, contradicting their own guarantee.

3. “Superb Quality, Fully Tested Devices” – ❌ Completely Untrue

The product I got was nowhere near “superb quality.” It was:

Overheating within minutes of use
Lagging and freezing during simple tasks
Equipped with a non-genuine display, making it unusable outdoors due to heavy screen reflection
Face ID failed to work, further confirming that parts were replaced with aftermarket components
4. “6-Month Warranty” – ❌ Not Honored

Despite promising a 6-month warranty, their support team refused to cover display, Face ID, and battery issues, claiming those were “normal” or “excluded.” The warranty is essentially a trap to build trust — it means nothing when you actually need it.

5. “Best Customer Support” – ❌ Worst I’ve Experienced

Their customer service was shockingly unprofessional. The representative I spoke to was:

Rude and arrogant
Completely avoided my questions
Even raised their voice instead of resolving the issue
There was no accountability, no empathy, and certainly no help.
🔧 Technical Issues I Faced:

Severe overheating within 5–10 minutes of regular use
System lag and app crashes
Non-genuine display with white spot, poor brightness, and heavy reflection
Face ID failure from day one
Fast-draining battery despite low usage
💰 Overpriced for What You Get:

I paid ₹75,000 for this refurbished device. Local vendors now quote ₹35,000 for similar (or better) condition models. I feel cheated and regret trusting this platform.

⚠️ Final Verdict:

EasyPhones is not trustworthy. Their website is full of false claims, and they do not stand by their warranty or return policy. The product quality is subpar, and their support is hostile, not helpful.

❌ Stay away from EasyPhones if you value your money, time, and peace of mind. You’re better off buying from a local store or a certified seller that actually honors customer service.

On 14/08/2025, you responded to my complaint by stating that my issue is not covered under warranty. As I have already pointed out, you have not provided any valid proof or justification for your claims. Your response directly contradicts the assurances and commitments displayed on your website at the time of purchase.

I am sharing my experience as a warning to other customers: be cautious and do not be misled by the misleading statements and promises made on your website. Based on my experience, the commitments you advertise are not honored in practice, and customers may face unexpected denial of warranty coverage despite your stated policies.

I ordered an iPhone SE from Easy Phone, but the phone was returned to EasyPhone because of a damaged battery. I was surprised and disappointed to receive a device in such condition. When I reached out to their customer service for a resolution, instead of taking responsibility or offering a replacement, they accused me of opening the phone and causing the damage myself. This accusation is completely false—I never tampered with the phone in any way.
The way Easy Phone handled this issue has been frustrating and unprofessional. Rather than acknowledging the problem with the product they sent, the customer service team shifted the blame onto me. This not only feels unfair but also shows a lack of accountability and transparency from their side.
I expected better support and honesty from a company selling refurbished or used phones. A damaged battery is a serious issue that affects the safety and usability of the device, and it should be addressed promptly and respectfully. Instead, I was met with denial and blame, which has made me lose trust in Easy Phone.
I hope this review serves as a caution for others considering Easy Phone for their purchases. Customer service should be about solving problems, not creating more. I urge Easy Phone to improve their quality checks and train their support team to treat customers fairly and professionally.

Reply to your response
Thank you for your response, but I must clarify a few important points:
1. I am not a phone mechanic and do not possess any tools or expertise to open or tamper with a phone. The suggestion that I have opened the device myself is simply not possible.
2. There is a strong possibility that the phone was damaged during delivery. Packaging and shipping can sometimes result in such issues, and I would request you to consider this as a potential cause.
3. Before delivery, I received a call stating that the white color phone I ordered was not available. This raises concerns that I may have been sent a different or possibly damaged phone instead.
4. Since you are selling refurbished phones, it is entirely possible that the device was not assembled properly, or that insufficient screws were used, causing the phone to open up during transit. This is a quality control issue on the seller’s part, not mine.
5. As a seller, customer satisfaction should be your priority. Unfortunately, your customer service has been extremely disappointing and unhelpful throughout this process.
I urge you to reconsider your decision and address my concerns appropriately, rather than shifting the blame onto the customer. I expect a fair resolution.

They are just a scamming company I bought a Samsung mobile from them which I came to know is detective I asked them to return it they said they had no return policy which I found very shocking of what they had written in the site no questions asked. The battery doesn't last a minute the screen is scratched the charging point is faulty and I have to plug it tightly a hundred times before it connects and starts charging. Over all I was fooled and found my self to be an idiot infront of my friends after buying this piece of metal just trying to save two three thousand if you wish to buy old phone, make sure you get real bill and go face to face else never buy an old phone always try authorised centers and sites I learned a hard lesson each time I open this phone I see I have wasted my hard earned money and a scammer who is still filling his pocket.
Adding to what the owner is saying my order number is Order #3775 I had bought the S23 on 2 December 2024 I called him the next day and told him to return the phone he refused now the charging point is not working phone is dead its hardly been 6 months.

I recently purchased my Samsung S24 from EasyPhones.co.in, and I must admit, the experience was fantastic! The ordering process was smooth, and the timely updates on my shipment. Above all, the phone arrived in brand-new condition, properly sealed, and a charging cable.

What impressed me the most was their fast delivery and competitive pricing, making it a great deal.

If you're looking for a trusted refurbished website for smartphones in india, I highly recommend EasyPhones.co.in! Will definitely shop here again.