At no fault of Eastoak, my delivery address was re entered by the carrier to an old default address on my carrier profile. Luckily, I was able to retrieve my purchase. I informed Eastoak and they di... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I recently contacted East Oak because we lost our water pan and I wanted to get a replacement. They responded quickly and were very helpful. We love our smoker and use it so much, hopefully we don't h... Vis mer
East Oak is an excellent company. Cannot say enough about their customer service how friendly they are and how they treat their customers. I really appreciate it. They’re excellent customer service is... Vis mer
East Oak was great to work with. They honoured the warranty completely replacing our screen gazebo. As seniors we were concerned about getting it put up but east oak didn’t hesitate to help us. Great... Vis mer
4,5
Enestående
30 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
We had an issue where one of our parts broke. They sent out a replacement very quickly. What surprised me was the promptness of their email communication and turnaround getting the part in the mail even though it was 6 months after the sale. Pleasantly surprised to see that good customer service still exists.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Easy shipping and customer service.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Very happy with my Eastoak screen…
Very happy with my Eastoak screen house. Easton also has top notch customer service to back up their product! They were able to resolve an issue quickly and went above and beyond to help.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Great company and great product!
I ordered the smoker and stand. Turns out we needed the smoker higher than the stand so I initiated a return of the stand. Customer service was superior! Easy to communicate, prompt email correspondence and Serena was incredibly kind and accommodating! I ended up getting the cover for the smoker in place of the stand. Thank you East Oak. I will order from your company in the future and will invite friends to become customers! Thanks so much!
13. januar 2026
Anmeldelse skrevet uten oppfordring
Great customer service. Highly recommend the company.
We bought the 12x12 pop-up screen house in June. We love it. When we travelled we put the indoor plants in it (outside) and hooked up water. The plants thrived ! In a recent rain the tent sustained a tear as water gathered on the canopy.
I contacted East Oak. Both Janel and Serena provided excellent service.
I sent a photo of the damage. Serena explained the tent should not be up 24x7 endlessly as the sun can weaken the material.
After reading that I was prepared for a denial of my warranty claim. I was wrong. East Oak honored the warranty and sent a replacement. The whole process, from contacting them to receiving a new one was just two weeks.
We are extremely pleased with both the tent and the company. We will chat them up at every opportunity.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Best Customer Service Ever!
I contacted Eastoak because my swing canopy broke and I received a quick response and the best customer service I’ve ever had! They fully back their products!
3. desember 2025
Anmeldelse skrevet uten oppfordring
I purchased my Eastoak to replace my…
I purchased my Eastoak to replace my Masterbilt. This Eastoak is top a top quality smoker. The heat control is spot on. No more fluctuations in temp as my MB always struggled to hold a constant temp. The wood chip box is nice and large so you won’t have to add chips as often. Assembly was super easy. I got the stand/ wheel kit for mine. Makes it a breeze to move around. The smoker cover is also an high quality cover which protects the smoker when not in use. Also Customer Seevice for Eastoak is second to none. Serena is outstanding. She is always ready to answer any questions you may have and help in any way possible. If you don’t know what to get the outdoorsman for Christmas this would be the perfect gift. You won’t be sorry with the Eastoak. Makes smoking fun again.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Great customer service helped me…
Great customer service helped me resolve a shipping issue and gave free upgrade for my trouble!
21. november 2025
Anmeldelse skrevet uten oppfordring
Top tier customer service
Customer service was unreal. They were quick to respond and help.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
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