Easterns Automotive Group Anmeldelser 

864
TrustScore 1.5 av 5

1,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Two confirmed appointments, zero cars—Easterns completely wasted my time. I am extremely frustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled c... Vis mer

Vurdert til 1 av 5 stjerner

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Vis mer

Vurdert til 5 av 5 stjerner

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and valued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get... Vis mer

Informasjon om virksomheten

  1. Bilforhandler
  2. Bilutstyrsbutikk

Skrevet av virksomheten

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Kontaktopplysninger

1,7

Dårlig

TrustScore 1.5 av 5

864 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,7

Alle anmeldelser

(864)

5 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Mr Devan Young was very great salesman best…

Mr Young was very great salesman best I have seen ha is find guys to work for your company

29. oktober 2022
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Svar fra Easterns Automotive Group

Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.

Vurdert til 5 av 5 stjerner

Devin Young was extremely helpful…

Devin Young was extremely helpful today. I came in with problems with my car he helped me and was very patient with me and was extremely kind and I’m so thankful for all of his help and answering all of my questions with no problem.

26. oktober 2022
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Svar fra Easterns Automotive Group

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Vurdert til 5 av 5 stjerner

Devon W was very helpful

Devon W was very helpful ! He helped me when no other dealership could !!!! Please give this man a raise , MIKE THE MANAGER IS SO HELPFUL EVERYONE IS HELPFUL FRIENDLY

18. oktober 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Vurdert til 5 av 5 stjerner

Devan was great

Devan was great, friendly, and helpful. I was referred here from a close friend because of the customer service, and Devan didn’t disappoint.

17. oktober 2022
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This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Vurdert til 5 av 5 stjerner

Devan was very attentive

Devan was very attentive, polite and did a great job

7. oktober 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Vurdert til 5 av 5 stjerner

Craig Dewey was amazing

Craig Dewey was amazing, a real professional!!!! Could not be better

9. september 2022
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Svar fra Easterns Automotive Group

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

Vurdert til 5 av 5 stjerner

My man had patience an needs a raise

My man had patience an needs a raise. I’m happy. Thanks Devan Young did a perfect job.

15. september 2022
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Svar fra Easterns Automotive Group

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Vurdert til 5 av 5 stjerner

Was excellent explained everything was…

Was excellent explained everything was patient great customer service devin was a great salesman

14. september 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Vurdert til 5 av 5 stjerner

Devan Young is an amazing sales person.

Devan Young is an amazing sales person.

He has an Amazon worth ethic, really respectful and professional at all time.

Was extremely helpful and explained everything to me.

I will definitely be coming back for another vehicle

12. september 2022
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Svar fra Easterns Automotive Group

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Vurdert til 5 av 5 stjerner

Devan was awesome

Devan was awesome! Very helpful and informative! Would highly recommend.

11. september 2022
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Svar fra Easterns Automotive Group

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

Vurdert til 5 av 5 stjerner

Devan was awesome

Devan was awesome, he was a great salesman! I am walking away with a 2016 Scion!!

10. september 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Vurdert til 5 av 5 stjerner

Devan was a great Salesman

Devan was a great Salesman, him and Mike did everything they could to try to get my sister approved would definitely recommend

5. september 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Vurdert til 5 av 5 stjerner

Devan was patience courteous and…

Devan was patience courteous and knowledgeable. He took time to find the best overall deal that fit my situation. Definitely 5 star service.

28. august 2022
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Svar fra Easterns Automotive Group

We value your feedback! We are delighted that you reached out to share your Easterns experience.

Vurdert til 5 av 5 stjerner

My experience was great

My experience was great. I wasn’t expecting to get into anything considering my recent repossession but Devan and his team worked tirelessly to get me into something.

18. august 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!

Vurdert til 5 av 5 stjerner

My experience Eastern automotive was…

My experience Eastern automotive was great. My sales rep Devan was 100% on point. He did everything that he could to make sure that I was happy with my purchase. Will definitely recommend Eastern automotive,and ask for Devan

10. august 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Vurdert til 5 av 5 stjerner

Easterns Auto award winning customer service!

Easterns Auto customer service is phenomenal! On August 9th, 2022, I made my second purchase through the dealer on RT40 east in Baltimore. My Customer Advisor and Product Specialist was Darryl Mayzck. Darryl assisted me every step of the way through vehicle trade-in, and new vehicle financing while explaining thoroughly every step of the process.
I wasn't hassled to purchase anything other than what I came to get.....2020 Charger RT (Hemi of course :-) ). Most importantly, Darryl was instrumental with assisting me to make sure that I could afford the payments.
I will continue to utilize Easterns and refer people that are interested in a vehicle purchase. Very clean environment, knowledgeable, personable and very friendly staff! I couldn't give anything less than 5 stars! Thank you Easterns!!....... a million thanks to you Darryl!

9. august 2022
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Svar fra Easterns Automotive Group

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Vurdert til 5 av 5 stjerner

Friendly service

Friendly service, quick and efficient. I went in at 3pm on a Friday and was finished before 6pm. Devan Young walked me through this process. Things were very smooth. Great Service😁😁

29. juli 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Easterns Automotive Group

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Vurdert til 5 av 5 stjerner

Earnest Browning is a great Sales…

Earnest Browning is a great Sales Consultant, helped me out big time in getting me into my vehicle!

6. juli 2022
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Vurdert til 5 av 5 stjerner

Jason Barrow

Jason Barrow was great when I came to purchase my vehicle. I will send friends and family here

3. juni 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Easterns Automotive Group

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

Vurdert til 2 av 5 stjerner

Buyers Beware

Buyers Beware! I deeply regret my decision to purchase a car from Easterns Automotive Group. I bought the car long distance, from Atlanta GA which I will never do again. I trusted Easterns only to be completely duped into a terrible car buying experience. The actual sales process went very well, Darius was professional, attentive, and did the best job of all the sales people I had worked with at other dealerships. The trust I built with Darius deeply influenced my decision to buy. Being that it was a long distance purchase, I never got to actual see or test drive the car, it was delivered to me after the purchase. We were so excited to see the car arrive only to be very disappointed when we turned the car on to find a check engine light on. In addition, I found that none of the entertainment package accessories (remote, headphones, etc) were in the car. I called Easterns and was told to bring my car to a nearby, local Infitniti dealership to have m issues addressed. Turned out to be a major repair, over $3k for the part and labor. On top of that, I found that there were several other issues with the car that were clearly never reviewed by Easterns before selling the car. To make matters worse, the battery died the next day leaving my wife stranded. I had to drive to meet her to jump start our new car 2 days after purchasing it and had to immediately install a new battery. Rather than just addressing these issues with Infiniti, Easters actually made me me have the car returned from Atlanta, GA back to Washington DC for them to review. That left me without a car for over 10 days, with no loaner. They actually made me pay for the missing entertainment package accessories they marketed with the car. All in all, I wish I knew what a hassle this car buying experience would be before I made the decision to trust Easterns. This was a complete cluster and I would warn anyone looking to buy from them to be careful.

22. april 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Easterns Automotive Group

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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