Really happy with items and happy with the service,the delivery to the store was quite slow but i understand that they only do 2 deliveries per week and i had just ordered in between those 2 times and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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DV8 excellent service - would definitely recommend. Bit of a delay receiving delivery due to courier but really happy with trousers and got them at a fantastic price!
Good service quick delivery if something small or big always can change or return
Never heard of the website before, found a coat online for my son after looking in various shops, half the price and his size in stock. Read mixed reviews online but thought I’d try it for myself. Ord... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Shop the latest fashion online @ DV8. Latest Brands and Exclusive Lines updated daily.
Kontaktopplysninger
Unit 9, M12 Business Park, BT63 5WQ, Portadown, Storbritannia
- +44 7926 605 358
- info@dv8fashion.com
- dv8fashion.com
4,5
Enestående
234 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great value for money and super fast delivery
Wasn’t sure whether to order after seeing trustpilot reviews (I hadn’t heard of the brand prior to a Google search) but £29.99 for the vans I wanted was too tempting. They arrived next day and they’re perfect - genuinely couldn’t fault the service and great value for money! Highly recommended!
3. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Jenny,
Thanks so much for taking the time to let us know about your positive experience.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
We know that some people find it off putting when they read negative reviews and we are glad that you weren't put off by any that we have received - whilst we listen and react to all feedback, we don't believe that many of the negative ones are genuinely reflective of the overall service that we give and we are glad that you agree.
Research has shown that people are more inclined to leave a negative review than a positive one, so we appreciate you taking the time to leave us a positive one
With 54 Retail Stores in UK/ROI, we are a well established company with a reputation for great service and we are glad that your experience reflects that.
Thanks so much for shopping with us and we hope you will shop with us again sometime soon.
Kind regards,
DV8 Online Team
Wednesday 26th July Ballymoney store…
Wednesday 26th July Ballymoney store Northern Ireland. Received a cut to my neck after trying a jacket on. It did draw blood, the price tags need moving. I did report it to the staff. Please review where you put them.
26. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Ann,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
We are very sorry to hear of your experience in trying on an item in our store.
I hope that you can appreciate that DV8 do not place the price tags on the garments that we sell - this is done by the manufacturer.
Nonetheless you are our customer and such we fully understand and acknowledge your concern. We will review your feedback and if any remedial action can be taken we will do so.
Should you have any outstanding issues regarding this please email us at info@dv8fashion.com with "TrustPilot 26/07/2023" in the subject line.
Kind regards,
DV8 Online Team
Money taken- no delivery
I placed an order and had a confirmation email. The next day they emailed saying that order had been cancelled as payment was not confirmed. The money has been taken from my account but I don’t have the order! No contact details for the company. Avoid!
6. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Jo,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Your Order, placed July 6th, was cancelled as the Payment did not pass the 3D Secure Anti-Fraud Screening on our Website.
The reason being that it took an unusually high number of attempts to correctly enter the correct card details during checkout. There were also two further significant issues, which we cannot disclose in this reply.
In terms of contacting us, we were contactable via reply to the email that you say that you had received, in addition to this we are contactable in the following ways;
- Reply to your Confirmation Email
- Reply to your Dispatch Confirmation Email
- Live Chat on our website
- Contact us section on our website
- Via any of our Social Media platforms.
Should you require any further assistance with this please feel free to reach out to us via any of the methods above where we will be happy to assist you further.
Kind regards,
DV8 Online Team
Terrible Service
Went in for a pair of vans checkered slipons the first time and I was left waiting for 10 minutes until they came back down and told me there's only 1 size nine as the other nine was sold with a size eight, second time I go in I asked for a pair of vans black and green in size nine left waiting for a while until they came down and said ohh can't find them, absolutely disgusting no coordination very careless staff I won't be shopping in their again especially for a pair of shoes.
14. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Davide,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Please accept our apologies for the negative experience which you have had in one of our stores.
It appears that on this occasion we have fallen short of our normally very high standards of Customer Service.
If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com
Kind regards,
DV8 Customer Service Team
Disgusting
This is in regards to the Dv8 in Monaghan town. My friend went in today to buy a dress for a wedding. Was told she wasn’t allowed to bring shoes in changing room. Went out of changing rooms with dress on to try on the heels, and staff member approached her. She asked my friend did she need help with sizes, and then pointed to her stomach area saying “it just doesn’t do much for you in that area does it”. My friend was very upset and left the store with no purchase. The staff member was tall and blonde. Personally I am disgusted with this encounter, as I have worked in retail myself and this is just not acceptable. So many young girls have body dysmorphia and struggle with body confidence, hence why I’m leaving this review. Be kind, it’s not that hard, especially if you’re in retail. Otherwise leave your job.
20. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Liz,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Please accept our apologies for the negative experience which you have had in our Monaghan Town store.
It appears that on this occasion we have fallen short of our normally very high standards of Customer Service.
If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com
Kind regards,
DV8 Customer Service Team
Terrible company - Reporting to BBB
Terrible company and I will be writing to the Better Business Bureau about this place. I ordered shoes which charged me for alleged 2 day shipping. I did not receive the shoes in 2 days. I didn’t even receive a confirmation email thanking me for placing the order initially. When I reached out to customer service, I was told that they were busy and that the shoes would be shipped out, still expecting 2 a day shipment, another 2 data past and I didn’t receive the shoe. I emailed again and customer service says that they mailed the shoes and that they emailed me. I never received an email. I let them know that I never received a receipt email for the purchase, not had I received a shipment confirmation email. I also asked about the sizing of the shoes before they sent the shoes to me and I told them to change the size based on what they told me because the website did not have a size chart, long story short, they regular, usps mailed me the shoes. They literally came in the shoebox. No packaging, just a taped up shoe box. They also came in the size that I ordered prior to speaking with them. When I reached to let them know that I want to exchange them, similar to other customers, they stop responding. The timeframe has not expired to exchange; however, the website claims that you need an email from them in order to exchange, so like the other customer, I’m afraid to send the shoe back because I may not get my money back. I will be contacting the Better Business Bureau though. As this shady business needs to be addressed. I’m tired of scammers and shady salespeople. Enough is enough
18. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Drea,
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
You have left this review against the wrong company.
As we advised you at the time that you first reached out to us - your purchase was with an entirely different company who are based in USA - dv8shoes.com
This company has no connection whatsoever to our company and so we would very much appreciate it if you would consider removing this review and submitting it against the correct business.
Kind regards,
DV8 Customer Service Team
Best staff
Best staff , very good Custumer service!! Fermoy store always clean and tidy!!
19. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Jana,
Thanks so much for taking the time to let us know about your positive experience.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
It's great to hear your positive feedback on our Fermoy store - this just reaffirms what we already know... they are awesome... and so are our Fermoy customers :-)
Have a great day,
DV8 Customer Service Team.
Regarding the Castlebar store
Regarding the Castlebar store, I would really advice that the staff there at present should be replaced as quickly as possible , bother females are just absolutely the rudest 2 staff I have met in a very long time , my daughter and her friend went in shopping and they were followed around the shop untill they left , bar when they went into the changing which I went with them , they were whispering and literally on their backs whilst shopping ! I felt very intimidated and insulted that we were been watched as of we wer doing something wrong ! My daughter bought a dress and the red haired one followed her up to the checkout stood behind her untill she paid , then she walked right behind her untill she left the shop ! We will definitely not be returning to this store and it is very easy to understand why there is never any customers in there !! Disgraceful staff members
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Pam,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Please accept our apologies for the negative experience which you have had in our Castlebar store.
If there is ever anything that we can do to assist you, please feel free to email us at info@dv8fashion.com
Kind regards,
DV8 Customer Service Team
Brilliant service
Brilliant service. Bought a pair of UGG sandals for my wife £15 cheaper than any other site. They are genuine and with all labels. Didn’t pay for express delivery but the free delivery was very quick- 3days and it was tracked via Royal Mail. Would definitely buy from this site again. Great service at a brilliant price
23. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Mr Slack,
Thanks so much for taking the time to let us know about your positive experience.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
In an age when people are so much more likely to share a bad experience, it is so encouraging to receive positive feedback - thank you so much.
We hope you will shop with us again soon.
Kind regards,
DV8 Online Team
FAKE levi's at £89! SHOCKING
Just received a partire of FAKE levi's 527, in fact the red back label do not say LEVI'S, and the quality of the jeans is very poor.
Very disappointing!
1. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Marco,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Firstly I can assure you that we are an Official Stockist of Levi and we do not sell fake products.
At the time of purchase we advised you that Levi ran a campaign whereby one in every 1,000 items that they produced had a blank Levi tab - this is something that dates back to the 1960s.
We had suggested Googling "Levi Blank Tab Campaign" if you felt that you needed to independently verify this. You are also free to query this with Levi themselves, who will verify that (a) we are an Official Stockist and that (b) the Blank Tab is intentional and not a fault.
The item that you have received is genuine and in fact more sought after because of the rare blank tab.
Customer Satisfaction is our main priority and if we can do anything more to assure you of any of the above please feel free to reply to our last email with you (02/03/2023 @ 10:06).
Kind regards,
DV8 Online Team
Very helpful in exchanging birthday…
Very helpful in exchanging birthday gift for my wife.
Dealt with Brian and Anthony over email in order to get issue sorted. Anthony ordered in correct size.
Saved the day - thx
13. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Aaron,
Thanks so much for taking the time to let us know about your positive experience.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Thanks so much for the positive feedback.
We hope your wife loved her birthday gift. Don't forget to give us a try when the next one comes around.
Kind regards,
DV8 Online Team
Excellent service.
Placed an order for some Tommy kicks. They were sized in EU sizes so I ended up ordering the wrong size. Dealt with Anthony over email who sorted the whole thing out for me. Received my exchange and am very happy with them. Will shop again.
31. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Brian,
Thanks so much for taking the time to let us know about your positive experience.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
Thanks so much for the positive feedback. I remember sorting this out for you at the time and it was a pleasure.
Hope you will shop with us again soon and if you need any help with the sizing please get in touch.
Kind regards,
Anthony
Great value & fast delivery
Bought a pair of Dr.Martens at a great sale price. I was a bit skeptical due to some of the reviews, but I got a dispatch email the same day and the shoes arrived two days later. Very happy!
27. januar 2023
Anmeldelse skrevet uten oppfordring
Very happy with my purchase
Very happy with my purchase, the customer service and delivery. Will use again.
17. januar 2023
Anmeldelse skrevet uten oppfordring
Excellent service and fast delivery
Excellent service and fast delivery. Made a mistake in ordering the wrong size. Emailed through to the online store where Antony was able to fix the order and ship the right size. Arrived fast well packaged and fitted well. Would recommend.
18. januar 2023
Anmeldelse skrevet uten oppfordring
Fantastic Service
I was slightly concerned having read the reviews but ordered a jacket in the sale anyway as it was 100 pound off. I was given a 3/5 day delivery window it arrived in 2 days. Packaging was perfect as was the jacket I 100% recommend DV8 thank you
17. januar 2023
Anmeldelse skrevet uten oppfordring
Recommend DV8fashion.
Never heard of the website before, found a coat online for my son after looking in various shops, half the price and his size in stock. Read mixed reviews online but thought I’d try it for myself. Ordered Thursday morning by 9am, expected delivery 5-7 days. It was despatched the same day which was a pleasant surprise! Royal Mail attempted delivery the next day however I didn’t realise a signature was required. I rearranged delivery and it arrived today! Really pleased with the the whole process, my son loves the coat and we will definitely order from DV8fashion again. Thank you 😊 10/10.
7. januar 2023
Anmeldelse skrevet uten oppfordring
A very good experience ordering from…
A very good experience ordering from DV8. Bought some Vans slip ons and was a bit wary after reading some mixed reviews on here but relieved to report I had a very good experience. Was impressed with how quickly they arrived, good communication throughout and very good value compared to other sale prices.
28. desember 2022
Anmeldelse skrevet uten oppfordring
Customer service is dismal
I’ll start with a positive note, delivery of my purchase took 10 days to arrive in Australia. Now for the one star rating: 1. I paid for product and thankfully checked my email thereafter as they were going to cancel my purchase unless I responded in 24 hours via email to accept 30 day delay of receipt. Note 11 hour time zone difference. If I’d missed the email they would have cancelled my order. I responded acknowledging delay but communicated my issue in receiving an email to reconfirm purchase. Would be more service focused to just advise of delays and if I had issues “I could cancel”. 2. I asked for tracking number and after 3 seperate emails telling me I didn’t pay for tracking they provided it. I paid via PayPal so it’s DV8 obligation to share tracking. I wanted proof of dispatch also. This is one of the messages from M from DV8 - We do not take the item down to the post office and get a receipt for every package. As we process hundreds of orders every day so Royal Mail (the UK postal service) come and collect the packages from us. Yesterday and today are public holidays in Northern Ireland so they have not collected it yet, however, when they do the following reference will be activated and you will be able to check it on the below website.
Please note, this is not a step by step tracking service, it is just to prove firstly that the package was collected and secondly that the package was delivered.
So M talks to clients like children. I did have step by step tracking. The link he sent after my third email was proper tracking. I’m happy I’ve received my purchase but would never shop with this retail chain again
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Andrea,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
For our international customers we have a strap at the top of the page which advertises that Express Shipping (3-5 days) is available.
At the checkout there are two options;
1) Express Shipping 3-5 days
2) Economy Shipping 10-20 days
We send an email to all customers who have chosen the Economy Option because in our experience many customers proceeded through the checkout and perhaps miss the detail regarding the 10-20 day timescale - this can lead to disappointment when the package does not arrive as quickly as they had anticipated.
The email will have drawn to your attention that you have selected the slower method of delivery and that we want to confirm that you are indeed happy with that before we post the item, at which point it is to late to change your mind.
The vast majority of our customers are thankful for receiving this email and many of them wish to upgrade to the Express service, having not fully appreciated the delivery timescale on the Economy method.
As regards the tracking, the service that you had chosen does not include full end-to-end tracking. You do receive a tracking code, but this will only display two stages - (a) the date and time the item was posted, and (b) the date and time that it was delivered... but it does not show the stages in between.
That tracking is only activated and available once our courier first scans your package, in other words it isn't available the instant that the order is placed (when you had first requested it).
On dealing with your initial queries we felt that it would be best to upgrade your shipping method, at our own cost, in order to provide you with further reassurance - this is why your tracking ultimately contained the additional information.
I trust that the above information taken from your order notes deals with your query, but should you have any outstanding issues that you would like us to deal with, please reply to your Confirmation Email and we will be very happy to assist you further.
We are glad that you received your package and hope that you would consider shopping with us again.
Have a lovely day.
DV8 Online Team
RANDOM REFUND
I ordered a pair of shoes 4 days ago. Then I got a random email today from paypal saying they refunded me and haven't emailed me to say why they refunded me so now I'm confused if im getting the shoes or not.
23. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra DV8 Fashion
Hi Zoe,
Thanks for taking the time to leave us a review.
Sorry for the late reply - we were not using Trustpilot at the time that you left your review, but now that we are, we thought it was important to work back through the reviews to answer as many as we can.
This can only occur where there is an issue with the payment - for example our 3D Secure Anti-Fraud System flags an issue. Examples of what can cause this: multiple attempts to correctly enter the card details or Card Holder Name does not match the Addressee's.
You will always receive an email when this occurs - these are system generated and so it isn't possible for it not to be sent. Please note though that they can end up in your Junk Mail.
I trust the Card Holder received the funds back in their account within 3-5 Days, but if there are any outstanding issues please reply to your Order Confirmation Email.
Kind regards,
DV8 Online Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.