Dustaclean Anmeldelser 63

you are doing well and I would give you five star but it was my first time with PayPal as you would not accept my credit card. ( "generic Decline" WTF does that mean ????? so of course I went round and round and round trying to find out why I had been declined....

Rubbish. No money back. Don't order from these SCAM people.

The actual vacuum is fine for what I need it for but trying to contact this sham and send back the three other vacuums they sent me and took money from me for when I only ordered one is diabolical . every email sent has been returned as undelivered and I have phoned the USA twice spoke to two people who said they would send me email with return details and have recieved nothing .whoever they are they have over £120 of my money and I have three vacuums I do not need stay away from them you can actually purchase through Amazon so you may get better luck if needing to return . If the so called company is reading this please get in touch I want my money back and return the ones I dont need

SCAM - DO NOT USE THIS COMPANY!
Ordered one handheld hoover but they charged me for two AND a warranty. The actual vacuum looks cheap and tacky and does not work. Tried to contact their customer services as they guarantee 30 day return and the email has bounced back!

The misrepresentation and dishonesty of this supplier is next level. Charged for extended warranty that I opted out of; prices NOT advertised as US$ and the item itself does not perform as advertised. AVOID. I will be lodging a bank dispute for payment and a complaint with the ACCC. These blatantly misleading and illegal business practices should be stopped.

Too many add-ons are offered. All declined. I almost canceled the order due to that reason.

Simple to use. A little confusing regarding check out options

excellent product selection

I bought a handheld hoover and when it arrived it was laughable! It’s tiny and absolutely useless, but no way of getting hold of them, the email address doesn’t work that they supply! So now stuck with a useless hoover that wasn’t cheap either!!

Easy to order and enjoyed receiving an extra one cheaper. I didnt realise the extra amount of $6 for warranty and an extra $8 for shipping than shown in the picture purchse price. It might be the exchange rate from US dollars to Australian dollars.The reviews sound good. I hope it works for cleaning lint from inside my sewing machine.

Hey Teegan Ševeček, I had the same issue—no order confirmation initially. That's because it went straight to my junk/spam folder, which was the first red flag, so definitely worth checking there. I also noticed the site has a very low trust score on Scamwatch, which added to my concerns. Just sharing in case it helps others avoid buying from these scammers and running into the same problems others have had with these conmen.

A terrible terrible SCAM. The company needs to be prosecuted. Attempted to place the order based on glorified reviews. Could not get the discount advertised despite multiple tries. Have not even had a chance to review the order summary before the order was processed and I learned that I was charged for some additional "protection" and expedited shipping. This was not properly disclosed and approved by me. Called right away to request an order cancellation. It was acknowledged and received a Case #. I was told the refund would get processed in 5-7 biz days. Never got a refund, have a charge on my credits card and every time I called I was hung up on. That is just unacceptable. Never got the product, never got the refund. Needed to dispute with the bank. There should be a class action law suit against this company.

After seeing positive reviews, I've decided to purchase the vacuum. With shipping fees I was charged 77.98€, upon opening my bank account I found out I was additionly without my consent charged 30.99€ - together making up 108.97€.
Obviously feeling confused I have contacted the company via email for an explanation and a refund of said 30.99€.
Their response? We cannot find your order under your email, while also sharing with them them the screenshot of said confirmed order with the same email. According to their 2.1 refund policy, if contacted up to 12 hours the customer is eligible for a full refund. I contacted them in less than 15 minutes from when the order was placed.

I'm still waiting for a response back but I'm afraid I won't be getting a response back. I will be taking this up to my bank next week and demanding a full refund of 108.97€.
Also worth noting a never got a confirmation email of the purchase, no explanation of what the 30.99€ could had been.
Do not order from this company. I'm afraid I won't get back my money.

A very expensive pile of rubbish. I cannot believe that this company are allowed to trade. Total scam

DustaClean is a scam. The product looks like a toy. Contacting Customer Service is a joke. I called the number. I was on hold for 10 minutes. Then they hung up on me. I tried the chat feature. It diverted me to an email. I went round and round in the email only to be told they couldn't find the order number which was in the email. Now they are trying to give me $25 to avoid returning it. I will report them to my bank and also the Better Business Bureau.

Purchased a handheld vacuum - absolute rubbish, it doesn't work properly and they charge me £84 for it!!! When it arrived the box was completely damaged but not the packaging which means it was damaged before it was put in the envelope. After complaining they offered a % off and not return the goods. I wanted to a full refund - so have sent it back - I await a refund!

finally got delivered - dont waste your money, struggles picking up dust - avoid at all cost - paid way to much for this - SCAM

order number has been sent

I, like everyone else, was taken in by the reviews. I ordered two and was surprised that with everything saying it was Australia's best selling hand held vacuum I was charged in USD not AUD. This doubled the price of the purchase. I too had an extended warranty charged to my purchase that was not ordered or shown as an option. Then reading through the reviews here. Lucy Thompson mention about a recurring payment, I had paid through PayPal. Fair enough when it looked there was a recurring payment on my PayPal account. I cancelled it straight away! I Emailed the company straight away and asked for a full refund and to cancel the order. I threatened to raise a dispute with PayPal.
DO NOT ORDER FROM THEM. They will steal your money.
EDIT 06/04/2026 - The refund was from PayPal not from Dustaclean. I was told by Dustaclean they could not refund my money as they had already posted the order. Even though I contacted them within 10-15 minutes of ordering. If this is true, I should receive the items ordered. I was told by Dustaclean that I could return the items under their 30 day return policy. After raising a dispute with PayPal they refunded my money, not Dustaclean.

Stay away this company is a total bunch of scandalous morons taking money through lies giving you a product that you can by for less than £20. Carma will get you.