Duke Travel Anmeldelser 

512
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The TT circuit tour and museum visit is fantastic value . Roger our guide and driver was so enthusiastic and being a bike racer and TT participant himself ( Yes he agreed he was nuts!!!) he gave us a... Vis mer

Vurdert til 5 av 5 stjerner

We had a lovely day at Milntown despite the pouring rain and the TT races being cancelled. The staff were very attentive, the food was delicious, everyone was friendly. My husband is coeliac, so... Vis mer

Vurdert til 5 av 5 stjerner

Everything was great and havin’ such a character as Roger made it even better! Going around this legend Course with someone who knows it so well make the experience unique and thrilling! He was... Vis mer

Vurdert til 5 av 5 stjerner

Top marks for the Duke Travel Team who had to cope with cancelled flights and race day cancellations due to weather but still managed to entertain us with alternative plans. Communication and reactio... Vis mer

Informasjon om virksomheten

  1. Reisebyrå
  2. Turoperatør

Skrevet av virksomheten

Duke Travel is an Isle of Man based travel agency specialising in Isle of Man holidays, especially the Isle of Man TT. Our small team of friendly travel experts, supported by our highly acclaimed customer service staff, are here to help you find your perfect trip.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

512 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,9

Alle anmeldelser

(512)

37 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Billy from Oz

I was quite pleased with the prompt replies and accurate, useful information. Updates given along the way during the booking process well most welcomed.

3. november 2023
Vurdert til 5 av 5 stjerner

Big Surprise Trip - GREAT guidance from Jacquie at Duke!

I am planning a pretty significant trip for my son and his fiance, as a surprise, and Jacquie was outstanding in getting me situated with accommodations to a place I've never been before.
I know I was a nuisance and asked repetitive questions however she was patient and kind as well as prompt with information and follow-up.
GREAT experience!

Thank you!

27. oktober 2023
Vurdert til 4 av 5 stjerner

I booked TT dates really late but you…

I booked TT dates really late but you pretty much got me what I wanted- if you manage to get me on an earlier outgoing ship I’ll up it to 5 stars
Jacque and Claire where great really did their best and got back to me promptly

26. oktober 2023
Vurdert til 1 av 5 stjerner

Dreadful experience …

We have used Duke travel a few times for trips to the iom tt and always had a good service but our last experience was dreadful, after an illness in the family our last trip was cancelled and at first due to be carried over to next year but the customer service we received from Jacqui Dawson was absolutely disgusting. Rude & annoying. Safely say we won’t be booking through Duke travel again.

After reading the reply from Richard if any one would like to known the circumstances around this they should ask him, I won’t print them because I’m not that low but you would be disgusted at this treatment

6. oktober 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Duke Travel

We sincerely value your feedback and want to express our apologies for any dissatisfaction you may have experienced with our service.

In light of the circumstances that arose earlier this year, we made an exception by allowing you to transfer your deposit payment for TT 2023 to TT 2024.

Our team made multiple attempts to reach out to you in order to facilitate the rebooking process. Given the limited availability, Jacquie highlighted the importance of making a timely decision to secure your spot.

Our intention was to ensure you did not miss out on the opportunity to rebook for 2024. We apologise if the previous communication may have been taken out of context.

The option to reschedule your booking for TT 2024 remains open should you decide to take advantage of it. Your satisfaction is important to us, and we are here to assist you with any further questions or concerns you may have. Thank you for your understanding and consideration.

Kind regards
Richard Howarth
General Manager - Travel

Vurdert til 5 av 5 stjerner

COMMUNICATION- FANTASTIC

Communication is the first thing that comes to mind. The booking process and communication was outstanding. I was worried booking through an agent outside my home country. Each of my emails were answered quickly, I highly recommend

25. september 2023
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Svar fra Duke Travel

Hi Robyn, Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Vurdert til 5 av 5 stjerner

exceptional staff…

Very easy website exceptional staff very helpful and quick response to email or phone enquiries would highly recommend

22. september 2023
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Svar fra Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Vurdert til 5 av 5 stjerner

Everything was perfect

Everything was perfect, the email exchanges were very clear and responsive. The person I spoke to was always very patient and well-informed. I highly recommend them.

17. september 2023
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Svar fra Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

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