Dropz Backdrops Anmeldelser 

SCAM!
Cannot contact.
Trying to cancel.
No phone number published.
Lodging chargeback.
What a waste of time

I purchased the back drop for my 40th, I spent close to $200 and didnt recieve my order, instead recieved a backdrop frame and no back drop. After multiple emails about this I have no response at all and its been almost 3 weeks.
I was ripped off and no one has come back to me.

DO NOT USE... Looks like they get one person to give them a positive review every year in the hopes of raising their reviews. Even though we had our item delivered, it was damaged (no response yet), they blamed us for the item not arriving, they do not respond to texts or answer phone calls and then complain that they have to respond to our email enquiries. Painful. Get what you pay for, unfortunately, when it comes to service and professionalism. Seems it could be a one-man band as Natalie is the only one mentioned in reviews and is the only one in the email responses to us.

Do not use this company - they ghost you once they have your money. Like others, wish I read the reviews first!

Being Melbourne based order and knowing I had a limited timeframe, I placed an order online 16/11/24 with Dropz for a Christmas Banner noting I needed it for my Christmas Party scheduled for Saturday 30/11/24. (This is also clearly marked on my order/invoice).

Natalie from Dropz reached out on 18/11/24 to advise that I had selected the incorrect courier/parcel size and needed to pay extra $33.46. I had no problem with this (not sure why their website is set up to allow this to occur). This was paid the same day.

I followed up by email on 21/11/24 to enquire if they had received the payment (so it could be shipped) and if they could provide a tracking number.

Natalie replied the same day with the tracking number and advising it was booked on the 20/11 for pick up on the 21/11. When I saw the tracking "estimated delivery window" of 27/11/24 to 02/12/24, I didn't have any concerns. I was, after all, Melbourne based, and only 1.5 hours from their location.

I reached out to Natalie on Tuesday 28/11 by phone and email, expressing my concerns regarding delivery. No reply.

On 29/11, I tried calling Natalie again - no answer. I sent a text as well, expressing my concerns and was completed IGNORED! Absolutely infuriating. They could have helped me by reprinting the banner and allowing me to collect it from their business.

In desperation (and 6 business days later from collection), I contacted Sendle on Friday 29/11, for an update on my item (note: this is from one side of Melbourne to the other - just 1.5 hrs apart) however was told they are unable to provide tracking once it had been handed to a '3rd party local driver' and was told they cannot do anything until the "estimated delivery timeframe" had passed being 2nd December.

It was very obvious at this point I was not getting my banner in time for my work Christmas Party so had to resort to Plan B with an alternative set-up.

No surprise, the item did not appear on Monday 02/12/24, the last day of their estimated delivery window. I contacted Sendle again where they apologised for the delay, blaming an influx of Christmas deliveries.

On 03/12/24, I marked the item as not received. Their investigation can take up to 7 business days to resolve.

I actually don't expect to receive the item and don't want it now because it's useless to me now.

Having reviewed their website and Facebook page more thoroughly, they are very insistent on not being held responsible for delivery of their orders. Who does that? Who also completely ghosts their customers when things go pear-shaped?!!

I have contacted my bank and disputed the charges. Save yourself the unnecessary headache and check Trust Pilot for reviews!

I have purchased from Dropz and found them to professional, highly reliable and their product of the highest standards.
I quizzed the owner about the "reviews" prior to my purchasing and it appears there is a scam going on BUT Dropz is the victim, not the perpetrator. Like all crooks, some "purchasers" have found a loophole in the process. If they book an item, pay their money then all they need to do is report the non receipt to the payment facilitator and they their money (held in the Vendors suspense account) is FULLY refunded with any right of reply from the vendor. So the purchasing crooks can get their printed item AND a full refund, so long as they complain to the payment facilitator.

Outrageous and unconscionable conduct on behalf of these purchasers who are little more than criminals and who have no qualms in destroying a small Melbourne business so long as they can scam and lie in order to get something for nothing,

Ordered and paid in full on 29 November 2023. Order confirmation received.
5 attempts at contact ALL UNANSWERED
No goods received.
This company reeks of fraudulent business practices - taking people's money for no service or product
Still waiting on email reply and return of money
Next step is Formal Complaint with Consumer Affairs Victoria
DO NOT USE THIS COMPANY

BUYERS NOTE: do not buy from them - it is a scam
they do not deliver the product / do not return emails / and definitely do not refund you
i have reported them to the ACCC and Ombudsman - as no product / no refund. DISGUSTING COMPANY scamming innocent people.

Purchased a backdrop on the 20th of Nov, their website says printed and shipped within a few days. Radio silence for a month. No email or update or anything. I have emailed several times and even had to make an ACCC complaint. I don't know how they are doing it, but their google reviews are REALLY hard to find, because they are very bad, heaps of people saying the same thing, i'm sad that I wasn't able to see them before I purchased. I went to go make a review as I was finally able to find the reviews last week and they're gone again, it's so odd! Do NOT buy from this company. No response, no product, no refund given. I finally found an actual email as all of my complaints were made via their contact form on their website where you do not receive any acknowledgement email or copy of what you sent, so I just had to screenshot everything.

UPDATE 07/01/24 - As of today, still nothing, no response to calls, emails, or facebook messages. Have made a complaint to the ombudsman

I ordered a backdrop nearly a
month ago. No backdrop and no response to 2 phone messages and 3 emails and 2 messages via their site.
Do NOT buy from them.

We had such an amazing experience with dropz. Natalie was so accomodating and was able to get our backdrops to us on time, amazing quality with no hiccups!
Absolutely recommend and we will 100% be using this company in the future!!
Thanks again

I bought one drop from them, which took a long time to arrive. I then ordered another and have heard nothing back from them. It’s been over 3 months. They don’t return emails and the mobile they have listed goes nowhere.

Don’t buy from these scammers. I doubt they are even in Australia.