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DLG Auto Services - Teesside Anmeldelser 

360
•
TrustScore 4.5 av 5

4,7

Bilverksted
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Beliggenhet

Bytt filial

Unit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB

•
0345 301689

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Vis mer

Vurdert til 3 av 5 stjerner

Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Storbritannia

  • 0345 301689

4,7

Enestående

TrustScore 4.5 av 5

360 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(360)

677 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Brilliant

Very friendly. Picked car up & delivered curtesy car. Phoned with updates but could have phoned with more updates.
Work on the car was brilliant, you would not think anything had happened to it.
Thank you very much

15. april 2025
Vurdert til 2 av 5 stjerner

Shoddy work! Is there no quality control?

Had to wait two and a half weeks for a courtesy car, which arrived dirty inside and out and overdue a service by over 2,000 miles! Did not want to hold up my car being taken to be repaired so accepted the car and let DLG know, thinking they might offer to pay for a valet, but they sent another courtesy car the next day, which had its own problems, which I was not informed about and only discovered later, ie the boot didn't lock, the front parking sensor didn't work and the passenger seat belt alarm sounded when the belt was clipped in!
Then, when the car was returned the repair can only be described as shoddy! Several issues apparent - there appeared to be no quality control! After a long conversation with head office by the transport driver, with photos sent, they decided to take my car back and have another go at the repairs!
They did keep me informed and the repair was then done properly.
Do wonder how they can be recommended by my insurers Churchill, when they sent my car back with such a poor attempt at a repair!

11. februar 2025
Logoen til DLG Auto Services - Teesside

Svar fra DLG Auto Services - Teesside

We understand your frustration with the experience you had with our courtesy cars and the initial repair. It's disappointing to hear that the first courtesy car was not in the condition you expected, and that the second car had additional issues that weren't disclosed. We strive to provide our customers with a positive experience and we're sorry that we fell short in this instance.

We appreciate that you brought the issues with the repair to our attention, and we're glad that we were able to rectify the situation by taking your car back and completing the repairs properly. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.

Vurdert til 5 av 5 stjerner

brilliant service

After a bump in my mini and the insurance company being involved
the garage took the stress away from the onset.Having a courtesy car being delivered on a tow truck, to frequent communication throughout the process and then to to the delivery of my car with brilliant results back to
me.Would highy recommend this company.

20. februar 2025
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