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DLG Auto Services - Orpington Anmeldelser 

264
•
TrustScore 4.5 av 5

4,6

Bilverksted
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Beliggenhet

Bytt filial

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB

•
0345 3031680

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

Selskapet har svart

Vurdert til 4 av 5 stjerner

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Vis mer

Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Storbritannia

  • 0345 3031680

4,6

Enestående

TrustScore 4.5 av 5

264 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(264)

494 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Great Job

Extremely efficient kept me informed throughout and were spot on with their timescale. Made a great job of repairs

22. august 2023
Vurdert til 5 av 5 stjerner

Fantastic service from start to finish…

Fantastic service from start to finish at the Orpington garage.
Speedy turnaround, polite staff and very efficient. My car came back looking best it’s looked for ages!
Spotlessly clean and you’d never have known that I’d hit a parked car!!
They even repaired another little dig on the other side of the bumper which wasn’t in their job spec.
Many thanks for keeping me on the road. 10/10 👍🏻

10. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A very good result.

They were prompt in viewing my damaged car and did a comprehensive examination. I was kept updated on progress of repairs even though they overran the anticipated completion date by two days. When it was delivered back to me I was very satisfied with their finished work. A very good job.

11. juli 2023
Vurdert til 5 av 5 stjerner

Steve and the team were absolutely…

Steve and the team were absolutely amazing!!

I had work done here a few years back and had nothing but issues my car kept coming back to me with more damage than it went in with give them their due they did repair all damages but it was a lot of unnecessary hassle however since Steve has taken over you can notice a massive improvement. Due a hit and run in a local carpark I had to return to have my bumper and headlight replaced obviously with a previous bad experience I expressed to Steve my concerns but Steve and the whole team went the extra mile to make sure my car was in very safe hands which it truly was. The fitting was done to complete spec which I really appreciate the grills were clipped back properly.. the spray job it’s self was brilliant paint matched correctly with a nice and smooth finish.. the hand over was done very professionally.. all the ladies in the reception were always very helpful and polite.. thank you so much for changing my negative passed experience into an extremely positive one.. obviously I do not hope to see you again I mean that in the nicest possible way 🙂

11. juli 2023
Vurdert til 2 av 5 stjerner

Not the best experience

Not the best experience. Had to take car back in a second time because repair wasn't done satisfactorily. Everything took forever, communication and update was near absent

28. juni 2023
Logoen til DLG Auto Services - Orpington

Svar fra DLG Auto Services - Orpington

Hello,

Thank you for taking the time to provide your feedback. We sincerely apologize for any dissatisfaction you may have experienced during your recent interaction with us. Your comments have been shared with the Orpington site, and we will use them as a learning opportunity to prevent similar situations from occurring in the future.

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