DLG Auto Services - Orpington Anmeldelser 

264
TrustScore 4.5 av 5

4,6

Beliggenhet

Bytt filial

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

Selskapet har svart

Vurdert til 4 av 5 stjerner

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Vis mer


Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Storbritannia

  • 0345 3031680

4,6

Enestående

TrustScore 4.5 av 5

264 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(264)

487 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Accident repair…

The service I received was second to non. My car was collected and I was kept up to date with progress. On completion my car was returned not only repaired but cleaned outside and in.

26. mai 2025
Vurdert til 5 av 5 stjerner

Quick and efficient

The accident assessor came very soon after the accident. It was a minor issue ( paint job) and was resolved the same day as the collection which I appreciated. The car had been washed and I was pleased with that level of service.

9. mai 2025
Vurdert til 5 av 5 stjerner

DLG Orpington

I've used this company twice, via my insurance. Excellent service, car returned as good as knew. Friendly staff, good backup. Kept informed. If,at any timeI had to use a repair service, I would definitely use privately if need be. Vehicle Jaguar.

13. mai 2025
Vurdert til 5 av 5 stjerner

DLG took care of everything

DLG took care of everything, from collecting the car needing the repairs and dropping off the courtesy car. The repairs were carried out to a really high standard and the car was valeted. I received regular updates at every stage of the repair process. Staff all very personal and professional.

6. mai 2025
Vurdert til 4 av 5 stjerner

All the services are fine.

All the services are fine, and I am quite happy with the repair. I am also thankful to you for cleaning my car's internal & external after the repair. However, when you cleaned my car, you took away a piece of guidance in the compartment of putting our drinking bottles between the two front seats, and you did not put back the guidance piece.
It would be appreciated if you could give me back this guidance piece. Thank you

29. april 2025
Vurdert til 5 av 5 stjerner

Generally very good

After I was hit in a carpark the repairs were carried it quickly and nicely. The only issue was trying to arrange pick up and drop off as we were supposed to be away on holiday which did kind of impact on our plans for 2 whole days. Staff were all friendly and nice. Communication was good.

22. april 2025
Logoen til DLG Auto Services - Orpington

Svar fra DLG Auto Services - Orpington


Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

Vurdert til 5 av 5 stjerner

Communication very gd

Communication very gd
The car was meant to be picked up from home address but 1 day before I changed my mind to be picked up from work address I contacted them and there was no problem changing the address they were very polite car come back very clean (and it was very very dirty feel sorry who ever cleaned my car lol )I was very satisfied with the work well done to every body

1. april 2025
Vurdert til 5 av 5 stjerner

Had 3 small separate claims with direct…

Had 3 small separate claims with direct line who send me to DLG Auto services in Orpington, the collection via recovery, courtesy car as well as communication though out was top notch the people on the phones are nice and the man who picked up and dropped the car back off was friendly and called ahead to make sure I was in and it was a good time to drop the car off the work was completed all in 4 days even having to wait for parts to arrive from Germany thank you very much

24. mars 2025
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