DLG Auto Services - Bristol Anmeldelser 

381
TrustScore 4.5 av 5

4,6

Beliggenhet

Bytt filial

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Vis mer

Vurdert til 3 av 5 stjerner

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Storbritannia

  • 03453030443

4,6

Enestående

TrustScore 4.5 av 5

381 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(381)

485 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Too long for the repair

Too long for the repair, didn't communicate well and vehicle returned with a very dusty interior.

19. mars 2024
Logoen til DLG Auto Services - Bristol

Svar fra DLG Auto Services - Bristol

We apologise for the inconvenience you faced during your recent repair experience with us. We understand that the extended repair time and lack of communication caused frustration. Thank you for bringing them to our attention, as they help us improve our services and provide a better experience for our valued customers.

Vurdert til 3 av 5 stjerner

Dissapointed …

My car was with DLG for an insurance repair which went fine until it was returned to me scratched. The driver of my returned car said it had been scratched on receiving the car from me.
I had to challenge the reception which they accepted was their fault. I had to chase for a delivery date. It was always me calling them, they committed to calling me back which they never did.no compensation offered

12. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til DLG Auto Services - Bristol

Svar fra DLG Auto Services - Bristol

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.

Vurdert til 3 av 5 stjerner

Badly let down by inefficiency and…

Badly let down by inefficiency and communication.
Failure to let the hirer company know that the hired car had been returned led to a man at our door threatening police action. My wife was very distressed.
The repair seems to be very good.

6. mars 2024
Logoen til DLG Auto Services - Bristol

Svar fra DLG Auto Services - Bristol

We sincerely apologise for the distress caused due to the miscommunication regarding the return of the hired car. We understand how distressing this situation must have been for your wife, and we deeply regret any inconvenience or distress caused. We have thoroughly investigated the matter and taken appropriate measures to ensure that such an incident does not occur again. We value our customers' satisfaction and will do our utmost to improve our communication and efficiency in the future. Thank you for bringing this to our attention, and we appreciate your feedback in helping us enhance our services.

Vurdert til 5 av 5 stjerner

I could not fault any of the processes…

I could not fault any of the processes for repairing my car. Once, the online accident report was completed, I was contacted by DGL Auto Servies with a date for collection.  I was regularly informed about the status of the repair.  I was happy with the repairs and the work was carried out to a very high standard. They were professional and friendly throughout the repair.  Although I had to use DGL Auto Servies, I would highly recommend their services.

26. januar 2024
Vurdert til 5 av 5 stjerner

First class

Again, a fabulous service. Car collected and returned on time (with a call from the driver beforehand). Efficient, lovely Admin ladies handled all the arrangements. Car returned looking like new! Many thanks to all.

8. februar 2024
Vurdert til 5 av 5 stjerner

Very good

Very good, communication great, the Repair was completed quickly and happy with the work.

8. februar 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv