DLG Auto Services - Basildon Anmeldelser 

285
TrustScore 4.5 av 5

4,6

Beliggenhet

Bytt filial

Luckyn Lane, Yardley Business Park, SS14 3BZ Basildon, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Vis mer


Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Storbritannia

  • 03453030352

4,6

Enestående

TrustScore 4.5 av 5

285 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(285)

674 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Timely and prompt service.

Very timely and prompt service.
Excellent customer service - all staff were courteous and answered all my questions, however minor.
Car was collected on time and delivered back before projected return date.
Car looks good an new.

4. april 2024
Vurdert til 5 av 5 stjerner

Insurance repair

I am really happy with the services I received from DLG . They kept me informed every step of the way from pick up to drop off.. driver was very polite and arrived on time. The repairs are perfect and i am very pleased with the results. I also spoke with a couple of Ladies on the phone and text , they were more than happy to assist me in every way possible. I would give them a rating of 10 out of 10.

23. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til DLG Auto Services - Basildon

Svar fra DLG Auto Services - Basildon

Thank you for taking the time to share your positive experience with DLG. We are delighted to hear that you were satisfied with our services and that our driver's punctuality and politeness contributed to your overall satisfaction. It's wonderful to know that our team members were able to assist you effectively and that you are pleased with the repair results. Your 10 out of 10 rating is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. We value your feedback and will continue to strive for excellence in all aspects of our operations.

Vurdert til 5 av 5 stjerner

Superb service

Very efficient service with superb quality work, repair was perfected with complete satisfaction - many thanks for a great job well done
Would highly recommend 100%

28. februar 2024
Vurdert til 5 av 5 stjerner

Lauren from the Basildon branch went…

Lauren from the Basildon branch went above and beyond to make sure my vehicle was booked in and repaired in good time. Also she was happy to pass on all updates along with her colleagues regarding to repairs to my vehicle. I would highly recommend DLG to anyone the standard of work was fantastic

8. februar 2024
Vurdert til 5 av 5 stjerner

Speedy Professional service

I had a claim and was very impressed at service.

Collected vehicle on the Monday and was ready to be dropped back on the Friday

I was given a courtesy vehicle at same time they collected my vehicle and vehicle was back with me so much quicker than expected after hearing horror stories about how long vehicles are taking to be repaired.

Kept me updated all throughout with position on repairs via text too

Staff were friendly and knowledgeable cannot fault them

5. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Reason to use again

The service provided was very efficient,
the collection and delivery of the car was easy to arrange and the driver’s arrived
on time.
Was kept informed on the progress of the repair and any delays which had occurred.

8. februar 2024
Vurdert til 2 av 5 stjerner

To day wing mirror fell out of its…

To day wing mirror fell out of its housing. If it was not for the wire connected to it, it would have fallen on the floor and broken. I forgot to remove a phone holder from the air vent grill which went missing

17. januar 2024
Logoen til DLG Auto Services - Basildon

Svar fra DLG Auto Services - Basildon

Hi, sorry to hear that this happened, please do contact the site directly for them to look into this for you.

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