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DLG Auto Services - Aldershot Anmeldelser 

403
•
TrustScore 4.5 av 5

4,5

Bilverksted
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Beliggenhet

Bytt filial

Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB

•
0345 3015087

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very friendly team. It is true that it took two whole weeks to repair the car, however they have a huge amount of cars on the forecourt. My car looks as good as new and they cleaned it inside and o... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Not the greatest garage i have used put an all weather tyre on my car after accident repair all the rest were regular tyres only found out at my MOT

Selskapet har svart

Vurdert til 5 av 5 stjerner

From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Storbritannia

  • 0345 3015087

4,5

Enestående

TrustScore 4.5 av 5

403 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(403)

494 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Made an excellent job of my car…

Made an excellent job of my car following a recent encounter with a deer . All work completed as promised and on time and the car delivered home looking brand new

31. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Recent repair

From start to finish I was totally kept informed on the repair to my vehicle. From the first contact right up to when the car was delivered back I knew exactly what was happening.

25. mars 2025
Vurdert til 1 av 5 stjerner

Rude and insensitive delivery driver

Rude and insensitive delivery driver. Complaint not answered. Poor management. Terrible customer service.

3. desember 2024
Logoen til DLG Auto Services - Aldershot

Svar fra DLG Auto Services - Aldershot

We understand your frustration with the recent delivery experience and the lack of response to your complaint. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We value your feedback and will use it to improve our processes and ensure a better experience for all customers.

Vurdert til 5 av 5 stjerner

Real Service

After someone drove into my door in a car park my insurers nominated DLG as repairer. Their initial communication was fast and exact, the next day after the accident in fact. The car was collected from my address when promised with a phone call to announce exact arrival time for collection. There is a web site that DLG use to allow you to check updates which was completed and the car was returned to me three days earlier than anticipated again with text and calls to advise more exact timings. Work was completed as agreed with minimal fuss. Something like this, which wasn't my fault, was a total nuisance but to be fair the organisation of work was relatively hassle free from my perspective.

21. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Hi DLG Tiguan

Hi DLG, what a great service you provide, we were very confident that you will deliver the best service from start to finish, no disappointment from us, thank you for looking after our car and us so promptly we would definitely recommend you to our friends and family.
Regards Keith Hutt .

2. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely amazing staff

Absolutely amazing staff. Very polite, friendly and helpful. Always was updated with progress of my car repairs. Car was fixed even earlier than promised. Amazing work.

23. desember 2024
Vurdert til 5 av 5 stjerner

Great customer service

DLG Auto Services contacted us shortly after being introduced through Direct Line and collected the car within a day or two. Communication was excellent in terms of reporting the issues with the car, to the prompt repairs and its re delivery in great condition. Very impressed with their level of service.

11. desember 2024
Anmeldelse skrevet uten oppfordring

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