Diverse Trainers Anmeldelser 

599
•
TrustScore 4.5 av 5

4,6

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Class fast track with an engaging tutor and most importantly got to practice my delivery too. Tom was great aswell very helpful and knowledgeable.

Vurdert til 5 av 5 stjerner

I completed my Pilates L3 online and a practical workshop. The online learning system was easy to navigate and the tutor team are great at helping if you need it. The practical weekend was... Vis mer

Vurdert til 5 av 5 stjerner

My experience was great from the beginning, but then came a slight hicup in the closing stages of my L2 which was very quickly put right by the Diverse Team and a special shout out to Ellie who reall... Vis mer

Vurdert til 5 av 5 stjerner

I had a fantastic experience for my Pilates qualification. A very good learning platform as well as great support when I needed it. Feel like I got such an in depth training and excited to start teach... Vis mer

Informasjon om virksomheten

  1. Kurs

Skrevet av virksomheten

Diverse Trainers provide online & face-to-face industry-leading health & fitness qualifications. All Diverse training courses are accredited by Focus Awards, one of the UK’s leading awarding bodies in the health and fitness industry. Our courses are certified by CIMSPA and we have a 99.4% pass rate. Our aim is to provide a positive learning experience that will equip all our students with the skills, knowledge, and experience required to succeed within the health and fitness sector. With over 20 years of industry experience, the Diverse tutors are motivated and highly committed to helping students succeed. Diverse Trainers are proud to offer a unique fast-track approach to becoming qualified health and fitness professional. Whether you're looking to become a fitness/gym instructor or a personal trainer, Diverse Trainers can offer a range of affordable qualifications.

Diverse Trainers

Skrevet av virksomheten

Industry Leading Health & Fitness Qualifications
Our aim is to provide a positive learning experience that will equip all our students with the skills, knowledge, and experience required to succeed within the health and fitness sector. 99.4% Course pass rate/ CIMSPA recognised qualifications/ Ongoing career guidance throughout/ Competitve course prices/ Online & Face-to-Face course available/ State of the art training facilities

Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

599 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(599)

86 anmeldelser i de siste 12 månedene

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Vurdert til 2 av 5 stjerner

Slow communication

Slow communication, waiting times for units to be marked seemed excessive, overall a good informative course.

21. november 2025
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Svar fra Diverse Trainers

Thank you for your review and for taking the time to share your experience.

We’re very glad to hear you found the course informative and valuable. Thank you for the positive feedback.

With regards to communication, we’ve reviewed your support history and can confirm that all messages were responded to within 24–48 hours, in line with our service standards.

For assessment marking, we understand that the wait can sometimes feel longer than expected. Due to the high volume of submissions we receive, our marking turnaround time is up to 10 working days, ensuring every learner receives a fair, accurate, and thorough assessment.

If you ever need a quicker response, calling the business is the fastest way to reach our team directly, and we’re always happy to help over the phone when needed.

Thank you again for your feedback

Vurdert til 5 av 5 stjerner

Passed me level 2 and level 3 with…

Passed me level 2 and level 3 with diverse trainers great people very freindly and helpful wil look forward to start the level 4 nutrition in the new year 👍👍

15. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I have signed up for a Level 2 with ETM…

I have signed up for a Level 2 with ETM course online nearly a year ago. I have completed many units, but I it took me several months to get to the end of things. I experienced technical issues, the platform seems lagging or not operating well at times, then the customer service is nearly non existent when it comes to important issues such as awaiting their feedbacks or even their markings and responses. My peers completed their tasks and exams in under 2-3 months with other providers, while I was never able to get through. At this point I was so disappointed in them, I signed up to Motion Fitness Education where I have received already the modules and the in-person training doesn’t cost fortune like what Diverse Trainers offered me on top of the price I have already paid.
I must add: earlier this year when I thought my progress is going better I signed up for a Level 3 Personal Training course too. Because I was totally unable to complete their modules on L2 it automatically blocks and hides the L3 module and materials. I only signed up for L2 with Motion Fitness and I already received a package on L3 too, which significantly help my L2 progress in completing the exams successfully.
I have composed them Diverse Trainers an email over a week ago, not even a single letter came back as a response. Totally let me down and waisted my time and huge chunk of money! I want my partial or full refund, I never experienced any learning provider be this difficult and incompetent.

12. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Diverse Trainers

We’re sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to respond and clarify a number of points.

With regard to your Level 2 ETM course, you were provided with full access to our e-learning platform from the outset. Our records show that you engaged with multiple units over an extended period, and your progress was not restricted by the platform. Where technical issues were reported, our team provided guidance and support via in-platform chat and email. We do not show any unresolved technical faults that prevented course completion.

The practical assessment requirements for Level 2, including the need for a recorded session with a minimum number of 3 participants, are set by the awarding body, not by Diverse Trainers. These requirements apply to all learners across all approved training providers and are not optional or negotiable. We understand this can be challenging, but we are required to follow these standards.

It is also worth noting that, despite your stated dissatisfaction with the Level 2 ETM course, you chose to enrol with us again for the Level 3 Personal Training Diploma in July 2025. This suggests that, at the time, you still had confidence in our provision and believed the training would support your progression.

In relation to your Level 3 Personal Training, this course was added to your existing e-learning account on 31/07/2025 via an enrolment invite, screenshots have been provided to your email. Because you already had an account, you would not have received a “new login” email, you simply needed to accept the invite within your platform. Our system shows your most recent platform access was 30/09/2025, demonstrating that your account remained active and accessible throughout.

At no point was your Level 3 access “blocked” or hidden pending Level 2 ETM completion. Had you contacted us by phone of email regarding this issue, this could have been resolved. From our records, we had little communication from you..

Regarding your claim that you emailed us and received no response: our records confirm that your email on 10th December was sent to our sales inbox rather than our dedicated support team. Had you contacted support directly, we could have immediately resent your Level 3 Personal Trainer invite. Once this was brought to our attention, we reviewed the matter and responded in writing.

We offered, in good faith, the option to transfer your Level 3 Personal Trainer enrolment to another qualification, such as Level 4 Nutrition, as you had opted to complete the course with another provider, and this offer still stands.

We take all feedback seriously and continually work to improve communication and learner experience. We wish you every success with your future in the fitness industry.

Vurdert til 5 av 5 stjerner

Great recommendation

The new updates made it extremely easy to navigate the platform.
Well organised and so helpful for the start of my career.
Finished my Lvl 3 having full confidence in my learnings.
It was a recommendation from my PT and I will definitely recommend it as well.
Thank you all so much 😊🙏🏼

27. november 2025
Vurdert til 5 av 5 stjerner

I recently completed my Level 3 Diploma…

I recently completed my Level 3 Diploma in Gym Instructing and Personal Training with Diverse Trainers. The course was clear, organised, and practical, combining scientific principles with real-world use. As a fitness educator, I appreciated how accessible the material was and how it supported my professional growth. The administration team were responsive and supportive throughout. Highly recommend for anyone serious about building a career in fitness.

21. november 2025
Vurdert til 5 av 5 stjerner

Loved the course with Diverse Trainers…

Loved the course with Diverse Trainers for Level 3 Diploma Mat Pilates. Tutor is very thorough with explanations and demonstrations. They were always prompt to answer my questions. Now will do my Reformer Pilates Course with them. Highly recommend Diverse Trainers!

19. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

No support

I regret paying a lot of money for remote training, I really wish I had taken a week off work and done a F2F training course.
On the plus side, everyone was very nice but that’s about it.
I signed up for group fitness instructor training in 2023.
2025 still not finished.
Not one phone call to provide support or encouragement.
I regularly asked if my work was marked, if I completed the course.
A chaotic system where I had to load my portfolio to the cloud, that changed earlier this year but none of my information was transferred, I was always uncertain which was the current portfolio, I had so many versions.
The student support team didn’t seem to be able to answer any questions and just pushed everything onto the trainers.
ETM.
I was constantly be confused or lumped in with ETM.
I was explaining in every email that I was doing group fitness and not ETM.
My portfolio seemed to be for ETM,
I was told I mustn’t teach ETM , I had to keep explaining I had no interest in ETM.
On my teaching day, I was with a group doing ETM, there was no decent equipment for group fitness and my lesson plan was irrelevant , the other learners didn’t want to do the class I prepared and I certainly did not want to do ETM, I refused to do salsa classes, they didn’t want to do my power pump, the day was awful. Ironically, there was no Bluetooth option, so I couldn’t play music and did without it.
I had to wait more than six months for f2f day in london.
I completed the majority of the work in about 6 weeks, two years later , I’ve drawn a line under the lot, I’ve completely lost interest in working in the fitness industry, I’ve forgotten all I learned two years ago when I started the course, I’m supposed to do one last section before qualifying, but I can’t teach a class and film it , I’ve neither the facilities or the knowledge anymore, I really regret the money I spent has lead to nothing. Please take my advice, remote learning isn’t the easy way, you are not doing training in your time, you are doing it in their time, which is very slow.
There is no information on the new platform Whatcourse, I’ve done the lt and it says 2% of the courses completed.
One last thing, I’m not doing ETM!

17. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Diverse Trainers

Hi Tim,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience has been so frustrating and that the course has not felt like a positive or supportive journey for you.

I’d like to provide some clarity around a few of the points you’ve raised, based on our records and previous correspondence.

In terms of support and communication, all queries received were responded to via email, including confirmation of your progress and clear guidance on any outstanding requirements. As with all online learning, learners complete the course in their own time and at their own pace. Support is therefore provided when learners make contact and is available through email, the online message centre, or by phone. Tutor assistance and scheduled support calls are also available at any stage should additional guidance be required.

Regarding the platform change, the move to the E-learning platform system involved an update to course content. As explained previously, progress percentages shown on the new platform reflect engagement with the updated materials rather than previously completed work, which is why the completion figure does not accurately represent how close you are to qualifying.

To clarify your course status, you are significantly closer to completion. The only remaining requirement is the final practical assessment

On the topic of Group Training and ETM, ETM is one training method within the wider group training qualification framework. While the qualification includes exposure to different approaches, there is no requirement for you to teach ETM as a specialism, and your final assessment does not need to be ETM-based.

Your concerns about the face-to-face practical day were acknowledged during our email exchange, and compensation was offered in recognition of your experience.

Tim, while you’ve expressed that you’ve lost interest in continuing, please be reassured that you are very close to achieving the qualification you originally enrolled for. If you would like support to complete the final assessment, a tutor support call can be arranged to guide you through the process step by step.

Thank you again for sharing your experience.

Vurdert til 5 av 5 stjerner

Fantastic Course From Start to Finish!

Great course — very thorough and covered everything you could possibly need to know as a gym instructor! The price was reasonable, and the option to pay monthly made it much more manageable. The team was also very helpful, which made it easy whenever I had questions or issues. I would highly recommend!

14. november 2025
Vurdert til 5 av 5 stjerner

I am so delighted finishing my ETM…

I am so delighted finishing my ETM course with Diverse Trainers. Right from the start each step when I needed any kind of IT support, or, how to use the online Platform program. The frendly customer service was always there to help you. My teacher Kate helped me in the Zoom Meeting. She answered all the issues or questions I had. The good thing was I could do this course within my time scales there was no russ to finish it quickly. I give 9 out of 10 ****

12. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so happy I chose my course through…

I am so happy I chose my course through diverse training they were their to help me every step of the way just a phone call away I did the blend course I was so nervous but the tutors I had were amazing couldn’t praise them enough really supportive on my face to face days would recommend for anyone wanting to become a level 3 personal trainer

25. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Online L2&3 PT course

I have recently completed my online L3 personal training course with diverse. I would rate them 5 starts for customer service as you can always get through fast when calling however I haven’t had a great experience with the online learning portal. I chose this method of learning as I was working a full time job so it was impossible for me to attend face to face training, the portal is confusing and a lot of the specification is unclear e.g level 2&3 are mixed up in the same course with no clear structure to which assessment is which as both are labelled L3. The admin team did their best to try help and were always polite. I’d like to say Charisse has gone above and beyond with getting me through this course, I’d become very frustrated after calling up multiple times and having no clear answer to my issues until I got in contact with her - she always listened and got any issues resolved straight away and was very on the ball with marking. Thank you Charisse as without you I’d have been no closer to passing this course your help is extremely appreciated :)

Rachel C

5. november 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Diverse Trainers

Hi Rachel,

Thank you so much for taking the time to leave your feedback and congratulations on completing your Level 3 Personal Training Diploma with us.

We really appreciate your kind comments regarding our customer service and especially your lovely recognition of Charisse, we will make sure this is passed on to her directly.

We are sorry to hear that you found elements of the online learning portal unclear. Just to clarify for future reference, the reason Level 2 Gym and Level 3 PT units appear within the same pathway is because you were enrolled onto the combined Level 3 Personal Training Diploma. This qualification includes both the Level 2 Gym Instructor components and the Level 3 Personal Trainer components within one diploma structure, therefore they sit within the same course rather than separately. We do understand how this can sometimes appear confusing at first glance, and we are taking feedback like this onboard to make the layout clearer and more intuitive for learners moving forward.

Your feedback is extremely useful to us and helps us improve the online experience for future students.

Thank you again for choosing Diverse and for sharing your honest experience, and once again, congratulations on your achievement! We wish you every success in your career as a Personal Trainer.

Vurdert til 5 av 5 stjerner

I just finished their Level 3 Sports…

I just finished their Level 3 Sports Massage course online. I was initially unsure how effective the delivery would be, but the trainer was incredible and really knowledgable.
Only down side is that sometimes communication with them can take a while, although there are times when you get a response the same day.
They switched to a new online learning platform mid-way through my course which caused a bit of chaos, but now that's settled it is a great and much improved learning experience.
Be warned, if you go for a distance learning course, you only get out what you put in. I am now starting the Level 4 course with them.

4. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Diverse Trainer Assessor Charisse was…

Diverse Trainer Assessor Charisse was knowledgeable, down to earth and professional, good mentoring skills. The Gym Location could have been more accommodating, though it had everything to accommodate needs, it could potentially intimate and affect students who have not previously had exposure to, over all a great experience.

25. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommend diverse training

Highly recommend diverse training
Charisse Emma & Neil absolutely superb tutors. Always there to help you & get you through the theory & practical assessments. Charisse & Emma who I had on the day of my practical assessment were amazing I didn’t feel nervous and got on with my assessment. These tutors explain everything to you properly and they make sure that you have understood what you need to know & get you passing the course.Keep up the Good work team Diverse. 👏

18. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The overall experience using this…

The overall experience using this company was stressful 😩
So to start with some of the information on the coursework was missing around 17 -20 pages of pictures and information I had to chase them up all the time to get it corrected even after they had said they had double check everything was there and correct 🙄
Then trying to get my work marked was a nightmare as they didn’t tell me what was outstanding and there software wasn’t working properly so I was stuck phoning all the time to find this out or waiting weeks only to find something else wasn’t finished so they couldn’t mark it
Then it took ages to get my certification from them so I would definitely not recommend them and I will absolutely not use them again
On a side note most of there employees were very helpful and nice it was just very obvious that they had too many people on the books for there staff to complete the work as they advised on time and there was no customer consideration on the timeline I needed the work to be completed by

1. juni 2025
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Svar fra Diverse Trainers

Hi Michael,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt stressful, as we always aim to provide a smooth and supportive learning journey.

We would like to clarify that all course materials were complete, and no content was missing from your qualification. This was checked by someone in the support team.

Regarding marking, our turnaround time is a maximum of 10 working days, and we consistently remain within these timeframes. We’re sorry if the updates you received during the process caused any confusion. We are currently working on updating the E-learning platform, so feedback is clearer to see.

In relation to certification, this process normally takes 2–4 weeks after passing your qualification. This timeline also relies on learners confirming their personal details, as this information is essential before certificates can be issued. In your case, the delay occurred because we were waiting for the required information.

We’re glad to hear you found our staff helpful and friendly, and we appreciate your honesty about the challenges you faced.

If you would be open to discussing this further, we’d be happy to talk with you directly. Please respond to the email we have sent you regarding this matter.

Thank you.

Diverse trainers

Vurdert til 4 av 5 stjerner

A good course, well presented information

A good informative course, They cover absolutely everything you need to know. I did the online version and it takes 10 working days to get any feedback from your submissions which did slow me down somewhat but I received the support I needed to complete everything .

14. oktober 2025
Anmeldelse skrevet uten oppfordring

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