DiRx Anmeldelser 

Thought wrong about this outfit. Was very happy stumbling on their website as a main pharma plan outside of my mandatory Part D plan.
Dispite the friendly & helpful staff I find myself on the phone with them more than anticipated to solve arrival times of my Rx's. Totally agree with other reviewers posting very poor delivery times even using the auto refill feature.
Early this yr, mid january, after figuring out the yearly $ amount of either paying with and without the $180 savings plan I joined the plan; both amounts were the same. Had one specialist send a needed & necessary new fill to DiRx 1/25/24 . It sat for over 10 days before recieving a message it was backordered and should have my doc send it to a local pharmacy! Luckily I had been skipping 1 day/wk over the past year as backup if leaving town for holiday. Used up at least 2/3rd's of the backup before the Rx was avail. and arrived on 3/7/24.
Another example is for an auto refill placed on the 4/25 is still pending. Another placed 0n 4/25 and necessary used for an upcoming proceedure by 5/6 was still pending yesterday (5/3/24) prompted another couple phone calls finding the business is backed up. Then asked how to transfer without bothering the doctor. Called local Walgreen's with the Rx # and other info & did get an unbelievable transfer & fill by late afternoon.
Just before the last episode of bad business practices, another one was very usavery: had been placed on low dose of a statin Nov 2023 from which I had the unbearable & relentless side effects. So tried another one- lowest dose & was put off by similar yet undesirable side effects; couldn't exercise - too much joint pains-kept me more sedintary. So, a non-statin anti cholest. was prescribed & sent to DiRx 4/11/24.A phone call revealed it was backordered....didn't receive it until 4/30/24; I'd stopped the statin usage on 4/10/24.
The pricing is what attracted me and previous problems with Cigna/Express Scripts, check out the BBB on them. As soon as an order arrives there they start filling an hidden priced Rx until in the filling process. Then they say they cannot stop the process. I had to fill a complaint with my credit card and they forced a refund-only then did xpress scripts sent me a mailer for a return on a jacked up priced item. Got a big run around btwn nefarious Cigna & owned Express Scripts.
While writing this review I feel abused. Could FTC a call & BBB Florida site. (more lifetime wasted). Is this worth it?
This USA "healthcare" realy bites. Go to EU sometime and see how bad we really have it regarding Rx's, ER visit ($84 Sept 2018) many name brands for our generic costs & many OTC's there are Rx only here. No waiting nor counting pills-most are given in boxed blister packed sheets or original bottles.

They are incredibly slow at filling auto-refill orders. This is the second time I have ran out of medication because they have now taken over two weeks to fill my order, the status is "pending". When I contacted customer service their response was "we're busy." I asked if they could expedite this particular order(I'm out) the answer was "no". The representative suggested that I contact my physician and request a partial fill at a local pharmacy.

It’s been two weeks, and DiRx has still not contacted my pharmacy to transfer my prescriptions. I paid in advance. I was told I would have my order in two weeks. When I called them today, they confirmed that they hadn’t even started my order and would give no timeframe of when they would begin. Read the reviews before you spend the money. Also, DiRx only responds to positive reviews.
UPDATE #1: Spoke to a pharmacy dept rep 4 days ago, who immediately contacted my pharmacy. Called them again 2 days ago to be told that they did not have enough meds to fill the prescriptions, would not send a partial order, and would offer no timeframe of when they expected to ship.
UPDATE 2:
I just received an email from DiRx stating that they have not yet contacted my pharmacy for my prescriptions after all. It’s been a month! Order cancelled, reported to BBB and FDA.

This is not a serious company. They took my money, received my prescription eight days ago and they have not even processed my orders yet. When I complain, instead of solving the problem customer service gives excuses about new personnel in training and says that it takes 3 weeks to process an order!!!!? basically, they dumped on me their inability to perform, so I am paying for their underperformance. I suspect they will not last much longer in the market.

This is the 4th time I have had to call and complain about my order. It has been 6 days since I ordered my Renewal Prescription. Still in the Q and not even shipped yet. I have been out of my Prescription for days. And I ordered early as always. I was told today, after 6 days, that it wouldn’t be Shipped for 2 or 3 more days. Then 3 more days of a shipping time, which I paid $25.00 for shipping. It finally arrived over 3 Weeks after my Order!! Unacceptable!!! I don’t see them lasting very long in Business operating in this fashion. Ridiculous. Bad faith and bad Business.

They claim they are having processing delays, but it has now been 24 days. Pay attention to the reviews.
Something is seriously off with this company.
Sometimes orders are filled, but about half the time they delay them a month for no apparent reason, or claim the medication is on backorder when it is in stock at every other normal pharmacy. Be careful of their prepaid mail-order programs. They get your money upfront, then don't deliver.

Using this pharmacy for a couple of years. Prices are very good, but more often than not my medications become backordered and don't arrive on time. Will be switching to another business. Avoid!

Poor Customer Service with inability to solve problems
I used a first time discount of $10 to place an order for a medication. Customer Service changed the order due to the prescription and charged me the full amount for the 90 day prescription without the discount. I spoke with Rakesh in Customer Service who could not solve the problem. I tried to escalate to the manager but was transferred to the person's voicemail. The problem was unresolved and I am extremely dissatified with the poor customer service.

Company promises meds in 7-10 business days and it's a lie. I ordered March 27th, 2024. It's been 11 business days with no estimated arrival dates for my meds. Customer service just repeat "when it's filled you will get an email that it's on its way". There are no supervisors. When you ask for one it goes to a voicemail and no one calls you back. The prices are great online but doesn't do you any good when you never receive them.

My insurance changed and my monthly meds went from $0-$35 for 3 months to over $90 for 90 pills, there was no way I could afford that. Without insurance at the pharmacy, meds were over $350. DiRx sells the exact same pills for $20, they show up in the mail without me having to think about them or go anywhere. So, so helpful and I'm so glad I found them.

For two years, I have ordered my medication through DiRX. Initially, I chose DiRX because they offered the lowest price for my prescription. Over the years, their excellent service has made me a happy customer. When calling, it's fast and easy to be connected to a helpful customer service PERSON. They have helped me make orders, change shipping information or investigate any billing. I highly recommend DiRX.

Horrible customer service, they say they deliver by UPS, I have medicine I need daily, I've been out for almost a week, UPS keeps saying every day it will be tomorrow, and it never comes, they just say it will be the next day, everyday. DIRX says they don't care, they got my money and UPS not delivering is not their problem and they do not care. AVOID this pharmacy.

After writing a review last week. I wanted to give an update. We were charged 3 times for my husband’s medication. January 19th, February 1st and 2nd. We recieved one of the $101.37 back and dirx said the one on the 2nd didn’t go into their account I had to dispute the charge and we recieved the 2nd back yesterday. So everything is good now. Thank you

Got scammed by DiRx. Paid for prescription in advance while my doctor submitted the script via the DiRx instructions. 3 weeks later and still no pills arrived. Called their “dedicated” customer care number and all I got is a series of unrelated, prerecorded advertisements for other services. Called the alternative number and was answered by more of the same. Reported this scam to the FTC and local authorities who state they have many complaints about DiRx.

• Excellent Customer Service. There were a few order issues which Customer Service solved promptly

• 7-10 day turnaround for Order when Medical Provider sent prescriptions to DiRx

• Some small problems w online ordering process. DiRx Customer Service explained they are a ne company improving their order system They recommend using Internet Explorer which is not available for Mac OS

Automatic refill was out of stock and no one let me know until 12 days later when I called asking where my medication was.
Also, was not aware that I had to call an order my meds, even though my doctor had already sent the prescription to you. You can improve by notifying the customer when a medication is out of stock. Also, you can improve by filling the prescription based on the doctors request not requiring the customer to call an order makes no sense.

My pharmacy closed and I didn't know where to go with my RX's. Good RX had this company mentioned on the bottom of their list so I tried DIRX. I love their service and how I can always speak to a real person if I have any questions. Personally I would give them a 10 if I could.

It takes them a month to deliver a single medication
Keep on lying to the patient that they didnt receive Dr’s order and trying to contact the Dr even though I m the Dr himself who left the order twice to them and they never tried to contact me

I used to recommend DiRx to all of my friends and fellow cardiac patients. Sadly, the last 6 months with this company has been very disappointing due to poor communication and backordered medications. My trust in this company to provide my needed medications has greatly diminished. Unless something changes, I will not be renewing my Annual Savings Plan subscription in September. DiRx is no longer reliable.

I need it within a very short time and you managed to get it to me. thank you. I'll be ordering from you again.