Direct Trade Supplies Anmeldelser 

I would prefer to score DTS 4.5 rather than 4. We use DTS for almost all of our Hager and lighting needs, great pricing and choice, the only downside is the lack of comms when it comes to delivering!! Especially now that more and more suppliers use DPD, one gets used to knowing what’s happening with your deliveries.

Not delivered on time, when chased was promised another date, still not delivered. Ended up getting a refund. Not the first time this has happened. Would not recommend!

Fantastic service. Not only did they try to check we hadn’t duplicated an order. We didn’t answer phone so we they cancelled and emailed me. When I reordered on a Friday the goods were here early Saturday morning. Thank you!

Items were competitively priced and despatched very quickly.

I will definitely be using your company again

This company was able to sell me a light fitting more cheaply than previously found, and in a phone conversation, advised me to select direct delivery. The item came in 2 days as promised. This was after I'd been let down by a different company. Excellent help and pricing.

Prompt communication and delivery. Easy to get in touch.

Very helpful and the goods arrived next day.
Would use again

Found air curtains on your web site easy to order very quick delivery made my job so simple you also stock a lot of other electrical items that I use so will be ordering from you soon

Fantastic product. Quick and safe delivery. Easy to use website.
Thank you so much.

Faultless experience for my first purchase. The aftersales experience also very good when I established one unit was faulty. Ashley was very helpful to resolve and very quickly arranged the replacement. Will happily use again.

Stay away from this supplier as they trap you by advertising lower prices and not fulfilling your order due to stock issues. I placed the order and they took money out of my account and later I also got a confirmation email for order dispatch but nothing after that.

I waited few days and then after calling and chasing I was told they do not have stock and I am talking after 2 weeks. They kept my money for 2 weeks and then gave me option to get half of my order and get a refund of half.

I would not recommend this supplier to anyone due to wasting my time and holding money for no reason and not keeping me updated in regards to my order.

They really don't care for their customers

Delivery received on time and item has been well packed and as described on website, website easy to use.

Placed an order on a Sunday and arrived Tuesday morning..... + the most competitive prices I could find. Well packaged, and delivered with care. I'm not one to feedback but credit where credit is due. A+++++ No complaints from me!

What a great company £80-90 cheaper than next for the same light and delivery was next day no extra charge wow

Best value online, fast delivery, great communication
Very satisfied customer.

Right from the word go an excellent experience, helpful advice technical leaflets emailed instantly and a lightning fast delivery. Top company to deal with.
I know where all my future business is going , can’t rate them highly enough

Was a bit worried by some of the reviews about customer service but have no fear, they surpassed my expectations. Floor lamp and ceiling light fitting and bulbs purchased. Fantastic prices and delivery quick and well packaged. Was missing 3 bulbs but quickly sorted out and some sent out 1st class. Well done DTS one happy customer.

Even through the Royal Mail strikes in December, DTS delivered. I have ordered lights and smoke alarm detectors. They are very informative and provide a great service. Have tried a few firms in my refurbishment and can honestly say, they have a huge range and the best customer service so far. Very pleased.

Do not buy! This company are terrible, we ordered a part for our heating system which stated 1-4 days, we are now on day 5 and we have been told the part will be with us in another 4 days, in the meantime we have no heating in the middle of January with two young children and are facing temperatures down to -6 this week. I have found the exact same product on Amazon available on prime. My husband ordered thinking it wouldn’t be an option on Amazon but we could have avoided a very cold week, add into the mix that you can’t get hold of this company at weekends to cancel the order or to ask why the delivery is taking much longer than stated and when you do get through they seem not to care, offer excuses and say there is nothing they can do it will still be 4 days it’s a very bad experience.

Order placed but goods not yet received. Advised delivery 10.01.23