Dignity Pet Crematorium Anmeldelser 

Tried to resolve the matter that I did not receive my cat's ashes. DPD left the parcel on my doorstep without my consent and it got taken by someone. Emailed the staff back and forth, and eventually found out they put the WRONG PHONE NUMBER on my waybill so I did not receive any notification from DPD at all. When I questioned why I did not receive any tracking number as I paid for a tracked courier service, they double down'd and said they just don't provide tracking number.

In the beginning, they said it was not their responsibility after the ashes left the crematorium and tried to blame it all on DPD. They said I was supposed to have received a text from DPD to arrange the delivery. However, when I pointed out Dignity messed up my phone number hence I could not keep track of the delivery, they just started talking in circles and trying to blame third parties like the vet. I had confirmed my phone number and my wishes via their online wish form (I have confirmation email of it) AND with their staff on the phone multiple times before the cremation so I have absolutely no idea how they messed up my details. I am out over 250 quids and god knows where my boy's ashes are.

I would highly recommend Dignity pet crematorium. We used them after we said goodbye to our beautiful boy, Sooty. The whole team were outstanding from the first call to arrange us to take sooty to them to collecting his ashes. Heartbroken is an understatement but cannot fault the whole team. Thank you.

Thank you to the team at Dignity for looking after our baby girl Ruby. We sadly had to let her go very suddenly just over a week ago, and as this was the first time we have had to say goodbye to a pet, we had not heard of Dignity before. Our vet recommended them to us, and then a lot of friends asked if we were using Dignity as they are outstanding. We are so glad we took the vets advice and used your services. All staff were so caring and kind, they let us visit our girl before she was laid to rest and gave us all the time we needed with her. We received a beautiful clay mould of her paw print and a little print of her nose, along with a complimentary candle and some flower seeds to plant in her memory. I couldn’t recommend this company enough and we thank you all for being so amazing and treating Ruby with care ❤️

Dignity are absolutely amazing and I could not recommend them more highly. From the moment I called them to the wonderful caring Mickey who collected Tiggy to the day of her cremation, everyone was so caring and treated Tiggy and I so well. A brilliant compassionate team who care about pets and their owners, I cannot thank them enough for being so supportive and respectful towards our beloved pets.

Excellent. These people really cared about my Doodles from start to finish. I could not fault them the staff were caring and compassionate at a really sad time for us all. Thankyou so much your staff are a credit to you. The lady who I collected the ashes from on Friday at 3pm was amazing very kind.

We have just collected our dog Storm’s ashes today from Dignity. I can’t recommend this whole team highly enough. The pride they take in their valuable work is evident and the compassion shown - from collecting our beloved dog from us, to today when we brought her back home has been hugely comforting. Thank you so much x

Would highly recommend this company, I found the staff helpful, and very sympathetic, the customer service staff explained exactly what would happen to your pet, from collection of your dog from your home to the collection of Ashes.

I’d just like to say how much I appreciate Dignity and the work they do for families all over. It’s never easy saying goodbye to a pet, whether their passing has happened naturally or you’ve had to make the choice that no owner wants.
I’ve heard about communal cremation and to be quite honest, the very thought of it alone drives my anxiety through the roof and I’d also go so far as to say just the existence of it infuriates me. However I do understand that some people may not be able to afford an individual cremation, so communal is the only other way for them. This is why, even in the midst of the pandemic, March 2021, when I said goodbye to my beloved Sox, I was fortunate enough to cuddle him while he drifted into his forever sleep. I was even more fortunate to have the opportunity to use Dignity’s services, because I hated the idea of Sox being taken away and cremated like he was some piece of discarded rubbish, I wanted him to come home, however much it cost. The staff I dealt with when arranging the individual cremation and collection of ashes, were just absolutely superb beyond any words. I was provided with the assurance that Sox would be very well looked after and indeed he was. He was of great comfort to me, along with my other cats, during a very horrible and dark personal time regarding my mental health a few years ago. People say cats can sense your mood and emotions and I truly believe that. Sox always liked being in my room with me or wherever I went for cuddles and now it’s thanks to Dignity and the services they offer, he’ll always be by my side, where he belongs. My family was shown equally amazing services during the cremation of our oldest cat Diddy, who passed away in May 2022. I feel sure I’ll use Dignity again in the future, but hopefully not too soon!
Once again, a huge thank you to all at Dignity so very much for the kind and thoughtful words of comfort provided when making arrangements.

I would without a doubt recommend Dignity, if you prefer to have your beloved friend come home.

This was sadly our third experience of using Dignity’s services and since discovering them I couldn’t recommend any crematorium more highly for a gentle, dignified and understanding experience.

Dignity have always been absolutely lovely whenever we have needed them. Their customer care line strive to help as quickly as possible and are kind and patient.

Although we experienced some logistical issues getting to the crematorium today (absolutely not the fault of dignity), Dignity once again went above and beyond to accommodate us despite running a little late and having no luck with organising a taxi from the train station (as most were fully booked and others wouldn’t accept the dogs we had brought with us).

Despite short notice, Dignity organised for two vehicles to come and collect us (5 people and 2 dogs).

As always, our little Nika’s attended service was absolutely beautiful. We were allowed to spend time with her alone in one of the farewell rooms to say our goodbyes and were gently asked for us wishes as to urns and keepsakes.

We were then able to carry Nika ourselves toward the beautiful brick kiln and to place her onto the tray to be put inside. She kept her little bed, favourite bone, collar and silk pillowcase with her throughout. My other two dogs were also there the whole time and were welcomed to sniff her and also be there for the service. We were asked if we wanted a prayer to be said for Nika after the door closed and it was beautiful.

Unfortunately, since Nika’s passing our dogs’ behaviour has slipped slightly, but today they decided to excel themselves by making some noise (we are very very sorry for this). Dignity were very understanding about this and at no point did we feel judged or as though the staff were irritated as all remained professional and kind throughout.

Thankfully they were able to expel some of that energy by sniffing and exploring Dignity’s wonderful remembrance garden and woodland area while I read some of the plaques for much loved pets who had gone before. It was very touching to see that there is an area in the woodland where humans may have their ashes interred with their pets together if they wish.

Unfortunately the weather took a turn for the worse and as we were still unable to get a taxi, Dignity staff allowed us inside into a waiting area to to avoid the downpour outside.

By now our little Nika’s cremation was complete and she was ready to be placed in her urn. As the staff knew we were waiting, they prioritised Nika being placed into her urn next so that the two wonderful ladies who had collected us would also be able to drop us back at the station as their shifts had just finished.

The kindness of Dignity staff knows no bounds and it really does bring such great comfort to know we have trusted such empathetic and understanding people with our little dog’s last journey.

I must also mention Graham - who although was not present at Nika’s cremation today, we had met at a previous service for another of our dogs. This time, Graham’s part in Nika’s sendoff was to collect her body from our home in London after she had passed away.

Graham was gentle, patient and understanding in his collection of Nika and at no point did it feel rushed. He allowed me time to take photos of her before he placed her into the hearse and as my children were at school I asked if I could video him driving away with her to show to them. He assured me that this was fine and drove away down the road very slowly and sombrely which felt very dignified. On such a difficult day such kindness and compassion, even before Nika’s service had been booked, really meant a lot.

We really can’t thank Dignity enough for the work they do. It will always be an upsetting experience to require Dignity’s services. However, with my whole heart I can honestly say that the staff at Dignity all do absolutely everything they can to make the day as comfortable, gentle, and dignified for both families, and our beloved pets, as they possibly can.

Unfortunately I was too upset so I didn’t get the names of the 2 ladies who looked after me today in Odiham. I just wanted to say thank you, thank you from the bottom of my heart to your wonderful team who looked after me and my Rosie today. The kindness, compassion and empathy showed by your team gave me heart knowing she had the best send off. Please pass on my thanks to these incredible ladies. They gave me the time and the service I needed and I hope this reaches them ❤️

As much as no one wants to have to use a company such as Dignity, they really do go above and beyond at any animal owners time in need. Losing any animal is such an upsetting time and having used Dignity personally for my own animals for many years and also having had to use them on the odd occasion for our rescue dogs, I can honestly say that the whole team are exceptional. The owner Kevin has helped us as a rescue no end. We’ve had to sadly use them in real emergencies for a couple of our rescues and he has even stayed open to accept one of our dogs. Nothing is ever too much trouble for the whole team and they show such compassion. They do offer some beautiful memorials and other keepsakes but you don’t have to opt for anything you don’t want but it’s nice to have the option. Also when upset you cannot always think straight so I like the fact they go through various options so you can make an informative decision on what you want for your pet. I cannot thank Kevin and his team for his continued support to me personally and us as a rescue. I always recommend them to any animal owner who has just lost their pet. Thanks guys

Professional and caring from start to finish.

Had my dog put to sleep and opted to have him cremated, Dignity collected him and took him to Hook centre, got a phone call and wanted to discuss a plan on their site it stated £225 this became £250ish with extras being pushed like paw prints and nose prints they even charged £45 to transport him from vets to put him in a van with many other animals.
They have no compassion or thoughts for people other loved pets and I would recommend nobody to use this company, we have used a company in Cambridgeshire they do not charge for picking your pets up and are far more sympathetic.

After posting my review this company decided to cry about my honest experience, I am the Breader of the dog in question and received the phone call asking for a person who died some 25 years ago I asked what it was about and was told they needed to arrange a funeral plan for the pet concerned, The pet was put to sleep at the vets and the vet contacted Dignity to collect and cremate the dog, we wanted a simple cremation as the dogs ashes are going to be put into the ground with his mother, I directed the call to the owner of the dog who was very upset as she had just lost her dog of 14 1/2 years and was very upset at the whole thing, apart from the cremation we required nothing more from this company as options were being put to her regarding nose prints, paw prints and other services that this company wanted to offer of course at a fee for each, I am more than willing to go into further details once the dog has been cremated and the ashes returned to us as I do not trust this company one bit and I will be speaking too my vet about the experience I have had with this cowboy outfit.

Thank you to all the personnel at Dignity for treating my little baby cat Bella with such respect and kindness. Thank you for your compassion and for getting Bella back to me so quickly. I am very grateful for your service.

Thank you Emma and Ryan for looking after our boy, from a decision that had to be made quickly to Oswald being in the care of dignity, Emma made a day as a family that was our hardest just that little bit easier knowing Oswald was being taken care of by someone who knew him and knew him for his boisterous and wild child days. We were kept up to date from when they collected him to when he arrived. Oswald was in the best hands with Emma and Ryan to make his final journey to the rainbow bridge. We will forever be grateful to you both. Collection went well, we were greeted on arrival and taken into a collection room, very peaceful and respectful place. Oswald came home with everything we had asked for plus a candle and forget me not seeds.
Thank you again Emma you have no idea how much your kindness means to us.
Steph, Laura and Kia

Well what can I say, this is the second time I have used Dignity. From the moment our pet Heidi was collected from our local vets they kept in touch with me to say she had been collected and was now in the chapel of rest where she would be looked after right up to the committal. Everyone and I mean everyone is totally dedicated to what they are doing under such sad circumstances. The whole team that I have dealt with are so caring and helpful and will go that extra mile to help you with whatever wishes you require if they can. There is never any pressure put on you from the start right through to the final stages. Everyone at Dignity treats your you and your pet with respect as if it was their pet.
We all love our pets and want the best for them, Dignity will certainly provide a first class service that is very rare now adays.
I would not hesitate to recommend them or the service that they provide.
Thank you so much Dignity for your support and caring during my difficult time.

Recently we had to use the services of Dignity. Hugely impressed with both the services and the people there.

We lost our beautiful cat Bobbyjoe suddenly after he was attacked by a fox. We had used Dignity previously and had been extremely happy with the service we received.
Millie was the person who took care of us and our cat. She was truly amazing. Nothing was too much trouble for her and she rectified the error we had made, as we wanted an attended cremation, but did not ask for it previously as we misunderstood the information. She gave us lots of time with our cat, so we did not feel rushed. She is an asset to Dignity, simply the best.
I would also like to mention the man who carried out Bobbyjoe’s cremation, he was very kind and respectful too. I apologise for forgetting his name.
I truly believe our cat got the most respectful cremation possible.
The final thank you goes to Ollie the ginger cat. He was super sweet and put a smile on our faces on the saddest of days.
Millie was truly amazing.
Thank you for taking such good care of our precious Bobbyjoe

I've had the privilege of engaging with numerous members of the team, across every segment of the business, from the interaction with the clients to the driver collection team, from the marketing team to the cremation team, and I must express my utmost admiration for their unwavering dedication and profound compassion towards the clients and their beloved pets.
The level of commitment to excellence demonstrated by each team member is truly remarkable and has left an indelible mark on me.
Their collective efforts embody the essence of professionalism and empathy, setting an exemplary standard for others to emulate.
I am deeply grateful for the opportunity to have been alongside such exceptional individuals, and their enduring impact will undoubtedly stay with me wherever my journey leads.
Trust me when I say "I will manage my pets' afterlife care myself, not leave it for a vet, and Dignity will be my first port of call".
Gary Millar

My dog Bree suddenly passed away, through this difficult time, initially there were a few unpleasant hiccups with staff not listening. Not to mention the patronizing voice tone used with some of the employees.

If it weren't for Mille the rating would have been a 1 star. She was absolutely brilliant, amazing, patient, and much more. She listened and talked in a normal voice tone. Millie patiently walked us through everything. She followed through on everything, creating complete utter trust. Millie also had an innate ability to know what to say and when to give us time.

Millie demonstrated professionalism throughout the entire experience including, empathy, compassion, kindness, genuineness, and attention to detail. What was an extremely challenging and painful time, we were grateful to have worked with Millie.
If you ever need Dignity Pet Crematorium services, we highly recommend Millie.

Thank you, Millie!