I placed an order on Monday. Today, Friday I decided to see where my order was. It has not even left there yet! When I place an order on Monday, I'm expecting it to be shipped that week. Now I'm being... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We bought the Chill Extreme Double Joy 25mg and were extremely happy with the experience we achieved. As first timers after 40 years due to work constraints, we enjoyed our first two sessions and look... Vis mer
Easy shopping gummies are great asskickers I purchased the pre rolls for me didn't like so got in contact with customer service and Taylor helped me out swapped out returned prerolls and got gummies... Vis mer
I was too scared of the local weed shops, so of course I was gonna try ordering online. After several negative experiences with another company, Blue Moon Hemp, I found this site by Googling. Man, I s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.
Kontaktopplysninger
Griffin Road 3531, 33312, Fort Lauderdale, USA
- 305-615-1194
- support@diamondcbd.com
- diamondcbd.com
3,9
Bra
196 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 71 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I placed an order on Monday
I placed an order on Monday. Today, Friday I decided to see where my order was. It has not even left there yet! When I place an order on Monday, I'm expecting it to be shipped that week. Now I'm being told that it will ship next week. So, if it does ship next week, on Monday, then that will be 8 days before my order even ships. This is poor service and I will never subject myself to this again. There are other CBD stores that do better than this. In fact, all the other stores I have used do better than this. Pick another store.
19. juni 2026
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I placed an order and still don't have it
I placed an order, with one item to be shipped 2nd day air, on 2/9/26. I still don't have it. They gave me a $25 coupon, so I used it and placed another order, 2nd day air. I have a dog with high anxiety. I placed the 2nd order on 2/13, and it still has not been sent to UPS. I will not be ordering from them again!!!
9. februar 2026
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Never received order
Never received order. It was "Delievered" on the weekend but when i noticed i never got it, i went to their customer service who then stated "Our services are not delivered on the weekend, so its impossible for you to have it anyways" they told me to wait 3 buisness days to report it "Missing" which i did. Then they stated i must wait EVEN longer for the post office to see where it went and what happened, then they will "Decide" what to do. Even tho they took my money, i have no product. I waited 9 days from the day of purchase for it to be "Delivered" to now it being day 14, with no resolution. Still no package. So if you order and your package never shows up, don't expect them to do anything but keep your money.
10. januar 2026
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Svar fra Diamond CBD
Dear Michele Roden,
Attached is the email received from USPS confirming that your package was delivered correctly based on the carrier’s GPS tracking information. After careful review of this situation and considering all communications, we have determined that it is in the best interest of both parties to issue a full refund for your order.
Please note the following regarding this resolution:
The refund will be processed back to the original payment method and should appear in your account within 3–5 business days, depending on your bank or payment provider.
Had you chosen to wait for the USPS investigation to be completed, as is standard practice followed by all other customers, we would have been able to reship the order without issue.
However, because you chose to threaten our staff and refused to follow the established process, we have determined that it is best to close your account and issue a refund rather than continue the business relationship.
Due to the tone and behavior demonstrated in prior communications, your account has been permanently closed and will no longer be available for future orders.
Order #2730412, which included the following items:
8 × 1.5g Grapes n Cream King Size Pre-Roll – Hybrid – THCA – 1 Joint
2 × Frozen Lemonade Flower – Sativa – THCA
for a total of $101.90, has been fully refunded. This decision was made to ensure the safety and well-being of our staff and to maintain the standards of service for all other customers. While we regret that this relationship must end in this manner, we must enforce our policies consistently and fairly.
Disappointed
My experience with DiamondCBD was consistently disappointing from start to finish, and it highlighted several structural issues at the company that feel far more serious than a simple delayed order. The problems I encountered point toward a pattern of misrepresentation, poor coordination between departments, and a general lack of professionalism in how they communicate with customers.
One of the most concerning issues was the way their shipping labels appear to autocomplete before the company has actually prepared or shipped the product. This creates the impression that an order is in transit when it is not. In my case, I was repeatedly told that my order had already been shipped and was on the way. Those statements were not true, and the tracking information remained stagnant the entire time. It became clear that the company either has deeply flawed logistics or is comfortable providing inaccurate updates to customers.
Another problem is their approach to transparency. Important customer service information is not clearly provided in their public policies on their website. Instead, they only reveal specific details about operations or communication expectations when responding to negative reviews on the Better Business Bureau website. This creates an environment where vital information is hidden until someone complains, and it makes the company feel evasive rather than helpful.
DiamondCBD also refunded my order entirely, which should have closed the situation, but then unprofessionally shipped the product nine days later anyway. This alone indicates that there is almost no internal coordination. If a company issues a refund and then proceeds to ship the same order after more than a week, it reveals major gaps between customer service, fulfillment, and shipping. It left me with the impression that nobody at DiamondCBD truly knows what the other departments are doing, or that their systems are completely disorganized.
When the product finally arrived, it did not justify the hassle. The cannabis was extremely dry, very small in size, and only slightly above average after I rehydrated it myself. For a company that advertises premium quality, the product quality did not stand out and certainly did not compensate for the chaotic process that preceded it.
Lastly, their attempt at explaining themselves on the BBB website did not match the reality of the situation. In my original message to them, I clearly stated that I understood I was messaging outside of business hours. However, I had also contacted them on multiple occasions via Customer Service and Email during proper business hours. Their clarification selectively framed the interaction in a way that did not reflect the full context, which further weakened their credibility.
1. desember 2025
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Svar fra Diamond CBD
Dear Kade Peterson,
After a thorough review of your order history, message logs, and the sequence of events surrounding your interactions with Diamond CBD, we would like to clarify several points to ensure the complete and accurate context is reflected.
First, regarding communication:
Our records show that the majority of your outreach occurred over the weekend, during hours when our support team is not available. While we fully understand the frustration caused by a delayed response, we are only able to provide resolutions once our offices reopen. You acknowledged in your message that you were aware we were closed, yet elected to submit a public negative review before we had the opportunity to address your concerns during business hours. We take pride in responsiveness and transparency, and it is important to note that we did reply within the standard window once operations resumed.
With regard to the order itself, a full refund was issued for your purchase of Godfather OG Flower – THCA – Hybrid – 14 grams. This action should have resolved the matter entirely. However, your review omitted this key detail and instead suggested intentional misrepresentation on our part. We want to assure you—and any future customers reading your review—that once a refund is processed, the financial portion of the transaction is fully settled. In some rare cases where fulfillment and shipping workflows overlap, a package may still exit the warehouse after a refund is initiated. This is not intentional deception, nor an indication of “structural issues,” but simply a logistical timing overlap that can occur when multiple departments are working quickly to move orders through the system.
Your comments regarding shipping labels “autocompleting” or being printed before physical movement begins reflect a misunderstanding of how national carriers—UPS, USPS, and FedEx—operate. Labels are automatically generated once an order is queued for fulfillment. Tracking does not always update until the carrier physically scans the parcel, which may take several hours depending on pickup schedules, weekends, and holidays. This is a carrier-driven process, not a sign of any intent to mislead.
Additionally, your statement that Diamond CBD “hides important details” is not accurate. Our policies, including processing times, order flow, and communication expectations, are listed publicly on our website. Any clarifying responses you see on BBB simply reiterate those same policies for customers who may not have reviewed them beforehand.
Regarding product quality, we are sorry to hear the flower did not meet your personal expectations. Cannabis-derived products can be subjective in preference, and although the product you received passed all internal quality checks, we respect your personal impression. This, however, does not correlate to the broader claims made in your review about operational integrity.
We also want to address your portrayal of the communication you received. In your review, the explanation provided by our team was selectively reframed in a way that excluded key context—particularly your multiple weekend messages and the immediate refund that had already been issued. Accurate representation is essential when evaluating customer service, and leaving out significant details can create a misleading narrative.
That said, we recognize when a customer feels strongly enough to escalate a matter publicly, it often indicates the relationship is no longer a good fit. In light of the refund already provided, the tone and nature of the review, and your expressed dissatisfaction with multiple aspects of our process, we believe it is in the best interest of both parties to part ways amicably.
Diamond CBD is committed to supporting customers who engage with us constructively and in good faith. We have fulfilled our obligations in this matter, provided a full refund, and responded professionally at every step.
DO NOT TRUST
DO NOT TRUST! DO NOT PURCHASE!!
You have been officially warned. This website sells "boooof" products. The vapes are a joke and the gummies are disgusting. Very poor quality customer service. I recently placed an order. Order number # #2665317. I opened one disposable vape and wasn't impressed at all. I had an additional two other disposable vapes I had ordered. However, die to the lack of quality, I mailed them back unopened. I never received a refund. It has been a month since the initial return process. Still no refund. I went to UPS directly and made sure to have the unopened products sent back. DO NOT BUY! Diamond CBD is selling junk products and charging people whether they open and use the product or not. They will not honor their own return policy. I met the conditions they asked for. Shame on them for burning the consumers!
(If you are looking for a better, more dependable brand, to with FLYING MONKEY! Their products have been the best so far that I have experienced. But the search is forever on going. Fly high!!)
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Diamond CBD
Dear Clint Liedlich,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we’d like to clarify the situation regarding your return and refund.
You reached out to our team earlier today, November 7, 2025, at 9:21 AM, inquiring about your refund. We responded promptly at 10:57 AM the same day, explaining that the reason your refund had not yet been processed was because the USPS tracking number (9405550206217057322634) provided was showing as invalid in USPS's system. This made it impossible for us to confirm that your return had been received at our warehouse.
Despite this, we took your word in good faith and processed the refund immediately after your message.
We do our best to handle all customer concerns promptly and professionally, and we believe this issue was resolved fairly and efficiently once we were made aware of it. We regret that you chose to leave a public review after your concern had already been addressed and your refund issued.
Thank you for bringing the matter to our attention.
Screwed up order and can care less
So I thought I had ordered 2 7g bags for a total of a half one for my wife and one for me, well what I get sent was 2 3.5g bags of overdried nasty squished in shipping bud (because they packed it in a bag not a box along with the cones being squished) so I email them to figure it out and they just keep saying oh it’s all your fault you don’t like the nasty dry product and my fault I only got 7gs? Like if that’s the case there shouldn’t have been misinformation then and made sure on checkout it tells you it will be fulfilled with 2 3.5g bags so I would’ve known that I wasn’t getting what I put in the cart as I put them in the cart the highlighted it and added 2 7g bags well I thought I did!! Not too mention they are charging $100 a q?!?!! Which is absolutely ridiculous and rip off for this low quality bud!!! Simply Mary and hello Mary and he’ll even THCA king have provided me with crazy high quality at levers averaging 30%+ but diamond cbd set me a gift card and coupon so why not try it out? Well I should’ve never tried it ever waste of money and time!!! I want my refund they are refusing and I’ll be disputing the charges as all of their bud went into trash cuz I couldn’t return open bags (which both were opened to try and see if pack number 2 was less crunchy and gross) but it wasn’t so this has been a terrible experience and I have gotten better customer service threw street level dealers!!!!!! Get your customer service on point and fix your site to stop misleading people!!!!
29. august 2025
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Svar fra Diamond CBD
Most recent email from customer: Please note that the customers inital complaint was that they were missing 7 grams of flower and once we explained to them that they got what they ordered they switched it up saying they threw the product away, demanding a refund.
Tyler Gill mrhappyobky@icloud.com
to: Customer Service
Okay will do! Obviously yall hard up for my little $28 lol and trying to get customers by sending gift codes and gift cards to try and buy your overpriced bullshit lol only reason we tried yall was cuz of those gift codes your prices are a fucking joke, customer service is a fucking joke and we have been filling out reviews and I will be talking to my bank as what I paid for isn’t what I received period you can say that all day long but buddy your site is so misleading and clearly not showing the way the order would be filled because clearly we thought it was 2 7g bags one for each of us but nah yall charge fucking $100 a q bullshit for bullshit weed. You can get stupid exotics from HELLOMARY, SIMPLY MARY, and THCA KING NOT DIAMOND POS CBD LMFAO everything yall do is laughable and a joke, no wonder so many customers went and put so many 1 stars?!?!? And yall have to give incentives for good reviews kinda sick tbh 🤷♂️ but only reason we tried yall is over the stupid code and coupon which now we know yall are a scam business and just ready to fuck the next person. lol have a great day MR Dwight. Clearly your family doesn’t love you. You have no empathy and have no problem doubling down on stuff your site is communicating. So I will take this as far as I need to as NO MY ORDER WAS NOT FULFILLED CORRECT!!! When you hit 7g bag then highlight it in checkout and put 2 does that not mean your ordering 2 7g bags?!?!??!? Every other site that’s how it works so that’s how we assumed it worked here because nowhere on there in the day of my purchase does it say anything about oh this is 2 3.5g bags not 2 7g bags. You’re talking in circles sending me the same shit, you don’t understand what’s going on then I guess? You misrepresented the product and how it would come period.
Sent from my iPhone
Dear Tyler & Amanda Gill,
Thank you for your feedback. We have carefully reviewed your order #2625461, and we would like to clarify the situation.
You placed an order for RS11 x Runtz Flower – THCA – Hybrid in 3.5g increments. You selected two units, which correctly fulfilled your purchase as two 3.5g pouches (totaling 7 grams). This is how the product is displayed and sold on our website, and your order was shipped accordingly.
We understand you were unhappy with the product quality and packaging; however, you have stated that you opened both pouches and then "discarded" them. Our return and refund policy requires that products be returned unopened and in their original sealed condition for any refund to be issued. Without a return, we are unable to process a refund.
You have also indicated that you plan to dispute the charge with your bank. Should that occur, we will gladly provide your financial institution with the full documentation of this order, including the product listing, invoice, and our published return/refund policy. It is important to note that a refund cannot be granted if the product is retained, used, or discarded by the customer.
Additionally, this order was placed using a $25 complimentary gift card provided by our company, along with a 55% discount. While we strive to make every experience a positive one, we cannot accommodate refund requests where the product was fulfilled as ordered and then opened or discarded.
We regret that this experience did not meet your expectations. However, due to the aggressive and inappropriate language used in your communications with our team, and your refusal to follow the return policy, we will not be able to continue working with you as a customer.
Good vibes
I've ordered from them a second time as the product was outstanding so I went and ordered again the only problem I had was out of their control it was the shipping company that lost the first package so I gave the guy Dustin a heads up, he worked with me,I finally got my package other than that id recommend the company
20. august 2025
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Im extremely conflicted
I cant express enough how happy i WAS with the quality of my purchase. Seriously the BEST ive found online.Im extremely conflicted....here comes the bad
I orders 3oz, received in all 3.5gram bags. So far, 1/7 weighed 3.5g. All others are anywhere from .3 to 1g short. 24 bags, all short. We're talking a possible 12-24grams missing. Thats almost 1/3 of my entire order. Sad...seriously the best ive bought so far
I also paid the expedited shipping. (Day 1) My cousin ordered but chose not use expedited (day 2). Received it, smoked it all, ordered again, Received it, smoked it all, and my package still came 2 days later
Im waiting for a response from their staff, but im fired up. Dont know what my bank can do, Guess im checking everything i buy now, forever. Thanks for that "diamond" cbd
Id be happy to edit this if im given a reasonabe answer. Although idk how you plan to justify stealing from 24bags
Update, every single bag is short. I ruined the seals and weighed each one. Every single one. So THATS why all the 8ths
Seriously....KILLER product. Very disappointing
Your order (#2613496)
Theres a 3rd star for your response
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Diamond CBD
Hi Dylan Hoofer,
Thank you for reaching out to us regarding order #2613496. We did receive your message, however, it came in after our business hours (Monday–Friday, 9 AM – 6 PM EST). Our team has not yet had a chance to review your concerns or respond before your review was posted.
We take product quality and accuracy very seriously and will be happy to look into this matter for you. Please allow us the opportunity to investigate and resolve this issue. One of our support representatives will be following up with you as soon as possible during normal business hours.
We appreciate your patience and understanding, and we’ll do our best to make this right.
Total Disappointment
Total disappointment. If you don't pay an extra $6.95 for expedited handling they package your order and hold it for two days.
4. august 2025
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Svar fra Diamond CBD
Hi "J Bro",
We’re sorry to hear about your experience. Unfortunately, since this review doesn’t include a name or order number, we’re unable to verify the situation or provide specific help. That said, we always aim to process all orders as quickly as possible. Expedited handling does offer faster movement through our fulfillment queue, but standard orders are never intentionally held. If you’d like us to look into your specific case, please reach out to our support team.
Great deals
Great deals! I’m reviewing 250 mg CBD pain relief cream that was a free gift added to my order. This cream is lightweight and has a mild mint smell. It’s for athletes who get aches/pain and sore muscles. I got relief from very sore leg muscles after working in the garden. Thank you Diamond for safe reliable products.
6. juli 2025
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The Good, the Bad, and the Fugly
TLDR: Shady company. Make sure you know exactly how their discounts and coupons work before you buy anything. Ask questions. Stay away from house/loose (non-packaged, no-name generic) brands. Take it easy with their products. Fast shipping. Order correct. Good customer service over phone. Better, inexpensive companies on the web.
I ordered for the first time from this site because they had a 25 dollar gift certificate promo for signing up. That was legit.
Pros:
1) Fast and honest customer service. I had my questions answered and there really wasn't a long wait time at all.
2) Package arrived fast.
3) The product worked for my pain and the onset was quick.
4) The price with sale and gift cert was a lot less than what I would pay for what I actually got in my local botany shop.
Cons:
1) Shipping was not covered with the gift certificate. They should just call it a gift coupon or something which would still be good.
2) Advertising is misleading so be careful. Example: They were advertising a 50 percent coupon off everything. Certain things were BOGO or discounted already. They will not take the coupon for items already on sale, which is fine, but should be clearly stated. Another example is at checkout I received a pop-up for a good offer plus free shipping. There is a button that says "add to order." They make it seem as if it's one order and if you purchase this extra item, shipping will be free. The CSR told me it's actually a separate order and the original order would remain the same. I'm glad I called to clarify.
3) The tabs were their house brand. I dosed less than my usual amount and thank goodness I did! Effects were far from what was expected. This is more of a regular kr@t0m extract but it's advertised as pure $even0H. It definitely was a k-heavy blend, not pure. That's not what I paid for minus the 25 dollar discount I like pain relief and I'm experienced enough to know that it's not supposed to feel that way at that dose. I was blind sided.
4) Worst tasting berry flavored tabs I've ever had! The instructions on the store say to take with water. Why are they flavored (like Strawberry Shortcake took cough medicine and it gave her the runs) if they're not sublingual? I used it sublingual and the taste, texture, and the way it dissolved screamed kr@70m extract.
Conclusion: My neighbor got cheated out of his gift certificate because we share an address. When he tried to change it to his dad's, it still didn't let him use it and said expired. He said nevermind the hassle. I won't be buying from this suspect company again. I'll keep my tabs for last resort.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Diamond CBD
Hi Heide Carrion,
Thank you for taking the time to share such a thorough and thoughtful review. We truly appreciate your feedback.
We’re glad to hear that your order arrived quickly, that our phone support team was able to assist you promptly, and most importantly, that you experienced effective pain relief from the product. We know how important fast, reliable service and honest communication are, especially when trying a company for the first time.
We also want to sincerely address some of the concerns you raised:
1. Gift Certificate & Shipping: The $25 gift card we provided can be applied toward shipping. In your case, the order total was $42.58 for 14 tablets, so the gift card was applied toward the product cost. We understand how this might have caused some confusion, and we appreciate you bringing it to our attention.
2. Discount Stacking & Checkout Offers: Our website currently restricts multiple discounts on the same item—BOGO deals, sitewide promos, and coupons often cannot be combined. We appreciate you calling attention to how this was presented at checkout and will use your experience to help us improve communication going forward.
3. 7-Hydroxy Tablets - Berries - Chill Extreme : We’re very sorry to hear that the product didn’t meet your expectations. We understand that our 7-Hydroxy Tablets may not suit everyone, especially experienced users with specific preferences. Individual body chemistry and tolerance levels can vary.
4. Free $25 Gift Card : The sign-up promotion is limited to one per household to prevent abuse, which unfortunately means that two people at the same address may not both qualify. We understand this can feel unfair in legitimate cases like yours.
While we’re sorry to hear you won’t be shopping with us again, we respect your decision and sincerely thank you for giving us a try. If you ever decide to reach out again or give us another chance down the road, we’ll be here to help and we’ll continue working to improve in the meantime.
Great company, great products
I love the products and selection at Diamond CBD. Orders always ship very quickly. Anytime I have had an issue and contacted Customer Service they resolve my problem appropriately without any hassles. It is so easy to order and to work with this company if ever there is a problem. I love that they offer quite a few sales throughout the year.
12. juli 2025
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Consistent Quality
I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Great products and excellent customer…
Great products and excellent customer service.
19. juli 2025
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The gummies are the truth
The gummies are the truth! Easy ordering and speedy delivery.
4. juli 2025
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I have been ordering for years now
I have been ordering for years now, I like the deal they keep doing. They can get very pricey. The quality for the most part is good. Sometime some batches seam to have difference strength.
11. juli 2025
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My to go site
I've been ordering from DiamondCBD for a couple of years now. Their selection is amazing, and the products are worth the price. They're super reliable and the customer service was helpful when I needed them. I recommended this site to my friends.
13. mai 2025
Anmeldelse skrevet uten oppfordring
my chocolate had white spots all over…
my chocolate had white spots all over them . not letting me send photo
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Diamond CBD
Update: We have been in contact with the customer and refunded him for the chocolate.
Hi Dave,
Thanks for your feedback, and we’re sorry to hear about the condition of your chocolate. We’d like to look into this for you right away. Please send a photo of the item along with your order number to support@diamondcbd.com so our team can assist you further and make it right.
We appreciate your business and look forward to resolving this for you quickly.
I order from this company regularly
I have ordered from this company and would highly recommend them. The quality is excellent and consistent. Items arrive on time
16. juli 2025
Anmeldelse skrevet uten oppfordring
Never Disappointed 👌🏽
I’ve been ordering from them the past few years. They are consistent with product and delivery. The discount codes and “promos” are a little weird since they give you the discounts anyway. I think it just helps them get a click and a consumer to their site. Either or, I love working with them to get my needs met
9. juli 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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