dFans Anmeldelser 34

Svar fra dFans

20. mars 2026

First, we sincerely apologize if your previous messages were missed. We have been experiencing an unusually high volume of support requests recently, but we completely understand how frustrating it is to wait for a reply, especially regarding your payouts.

Because Trustpilot reviews do not show your account details, we cannot investigate the specific reason for your delay right now. Please rest assured that dfans does not arbitrarily hold creator funds. There could be a routine account review or a specific payout issue, but we need to look at your actual account to give you an accurate answer.

We want to get this resolved for you. Please email us directly at support@dfans.co with the subject line "Trustpilot - Payout Check". This will help us prioritize your ticket, identify your account, and tell you exactly what is happening.

We look forward to getting this sorted out with you.

Svar fra dFans

9. feb. 2026

First, thank you for your contributions and for bringing your fans to dfans. We truly value creators like you who help build our community.

regarding the support issue: We never intend to ignore any creator. It is possible that your previous message was missed due to a spam filter or a system glitch, and we sincerely apologize for this silence.

Could you please do us a favor and resend your email to: support@dfans.co?

Please mention 'Urgent' in the subject line. Our team has been alerted to look out for your name, and we will prioritize your case immediately to get this solved for you.

We want to get back to the 'good experience' you had before. Thank you for giving us a chance to fix this.

Svar fra dFans

Oppdatert: 8. feb. 2026

we sincerely apologize for the experience. We have contacted you privately and resolved the issues with your account and subscription. We are also taking your feedback seriously to improve our platform transparency. Please check your dm for the details. Thank you!

Svar fra dFans

9. feb. 2026

We take accusations of being a 'scam' very seriously, as this is a heavy claim to make against a legitimate business.

Let’s look at the facts: dfans has been operating for over three years, serving tens of thousands of creators and processing payouts daily. A 'scam' does not operate with such longevity and transparency.

Since your review contains no specific details about what went wrong, we cannot help you directly here.

Are you facing a technical issue?

Is there a misunderstanding about a risk warning?

Is a payout delayed due to banking hours?

Whatever the issue is, labeling a functioning platform as a 'scam' does not solve it—contacting support does.

Please reach out to our team immediately. If there is a legitimate error on our side, we fix it. Always.

Svar fra dFans

3. feb. 2026

Hello,

We take accusations of 'stealing' very seriously, and we want to address this immediately.

dFans has been operating for over three years. We have built our reputation on transparency and trust, and we have never, and will never, manipulate creator data or earnings.

Regarding your concern (20 subscribers vs. 1): Since we cannot identify your specific account from this review alone, we strongly urge you to contact our support team.

Please reach out to us. We are ready to review every single transaction record with you line-by-line. If there are indeed valid payments, we will ensure you receive every cent. We guarantee we can clear this up for you.

Svar fra dFans

21. des. 2025

Sorry about the experience. We had a brief service interruption at that time due to an external CDN issue, which impacted a limited number of users.

The issue has since been fully resolved, and everything is working normally now. We appreciate your patience and hope you’ll give dFans another try.

Svar fra dFans

3. des. 2025

Hi there,

Thank you for your feedback. We want to put your mind at ease—it sounds like your earnings are following our standard settlement schedule perfectly.

The "Withdrawable Soon" status means your funds are secure but are still within the settlement period. Our policy is that transactions move to your "Current Balance" on the Friday of the second week following the transaction week.

For example, if your earnings were generated between Nov 17 and Nov 23, they are scheduled to be released this coming Friday, December 5th (Pacific Time).

I think by this time you already got it. Please let us know if you have any more questions. you can contact our support on dfans.co or send mail to support@dfans.co